My review has nothing to do with Frank's itself, but instead the overall pick up experience. We selected a location in King George, VA for pick up of the truck and were called 2 days before to be told that that location isn't even doing Uhaul trucks anymore, so I'm not sure why it's on your website as an option? It's been 4 days since that was discussed with the person who called, yet it is still an option today for someone renting a truck. As a result, we were told the only place "nearby" with a 26 ft truck was Frank's, so what should have been a 3 mile drive because a 29.5 mile drive for the truck. Upon arriving, we realized it was in the middle of nowhere so cell phone service was terrible. We could not get the app to work due to reception and spent over an hour sitting in the parking lot in the rain, on the phone with customer service, trying to figure out what to do to get the truck since it was past hours for Frank's. After getting the truck, there were 11 furnitute pads instead of the 3 dozen requested, so I once again had to drive out of my way the next morning to get them from the closest location that had them, which was once again, a location 45 minutes away. Not having the pads available that we had reserved put our moving crew behind by almost 2 hours by the time I drove to Uhaul for the pads, waited in line and drove back, so we owed 2 hours of overage charges to the crew, not to mention the gas to drive there and back. The entire experience was absolutely unacceptable and we are extremely disappointed in Uhaul. I read in one of the Uhaul stores that Uhaul guarantees your equipment will be available where and when you reserve it and that was certainly not the case.
Customer Reviews for Franks Truck & Automotive Repair
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Testimonials from recent customers of Franks Truck & Automotive Repair
Customer did not leave a comment.
Very convenient location, vehicle was in surprisingly excellent condition compared to previous Uhaul rentals. Frank's made the process easy, allowed after hours drop off with no hastle or requiring it be dropped off earlier than I wanted. Recommend franks as an excellent vendor for Uhaul rentals.
I arrived at the pick up location and had to wait over an hour to rent the uhaul equipment and the Agent on duty left for the day to go to a Dr. appointment and that was a major inconvenience and she didn't even care. I felt as though as a paying customer she should of been there as requested.This is poor customer service and it should of been handled differently. It's uncalled for and the same day I got the truck is the same day I was moving from Va to North Carolina and it set me back 2 hours and it was an overwhelming day and also we didn't have that much sunlight. Being rushed is not acceptable and the lady never showed up until 4 and my appointment was at 230.
Customer did not leave a comment.
It was a garage and the mechanics said the lady that handles U-Haul's was not there. But they were very helpful and help me unhook the trailer.
Franks Truck & Automotive Repair was a bit out of my way (this is where UHaul sent me after my primary location did not have the equipment I needed); however, the friendliness and helpfulness of the staff was awesome. The friendliness and helpfulness more than made up for the inconvenience.