Customer Reviews for Fraser & MacDonald Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fraser & MacDonald Auto Sales

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Teela B. on

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The tires on the vehicle have no tread . This is extremely dangerous during winter conditions.

ROSS F. on

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All OK. 6' X12' Trailers could use a jack.

KEN M. on

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Customer did not leave a comment.

STEVE M. on

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the experience was very good. I can not think of a problem that occurred that would cause me to comment on a "need to improve for the next customer".

Bobby L. on

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Customer did not leave a comment.

Morgan R. on

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I was supposed to get money back when I moved April 27th, 2019 and I still didn’t receive it. I am now fucking pissed considering I called multiple times and was told a manager would get back to me and no one has. Give me my god damn money.

JONATHAN H. on

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The cab was a bit dirty and surfaces sticky, storage space had some leftover debris from prior movers. Service at the office was excellent.

ANDREW C. on

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Lower your fee .

Brianna H. on

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Devin G. on

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First time renting U haul, should have done this years ago! Great experience, fast, easy and cheap!

Cathy M. on

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Nothing. The lady that processed our rental was fantastic.

Kelly D. on

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Customer did not leave a comment.

ROSS F. on

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All good

Kathie S. on

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PETER S. on

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Catherine M. on

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Drop off was outside of business hours, so I did online drop off.

Alice W. on

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ROSS F. on

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Virginia M. on

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PAUL C. on

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Perfect service!

Michael C. on

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Ed P. on

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Excellent customer service! Great equipment! Keep up the good work.

Joey R. on

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CHRIS M. on

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Scott T. on

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The cab needed a serious cleaning some minor repairs & better insulation for the engine cowling. Hot, Ouch. Otherwise, it was pretty rad. Good A.C., radio and, very nice handling on the long low wheelbase. Sincerely, Scott Tobin Instagram.com/TobinPaintings

PAUL S. on

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Have tie down rings on inside of truck rails don’t work not enough space between wooden rail and truck wall

LEANNE C. on

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I was very satisfied with the U-Haul location I rented from; however I am not satisfied with the customer service experience from the u-haul company. I received an automated text a few days before my reservation stating that my request may not be satisfied. I called my location and they were very helpful and added me back into the system for another truck which was great, I picked up the u-haul from this location with no issues. However on the day of pick up I received a phone call from a location 45 minutes away asking if I was still coming to pick up the u-haul, with no previous communication that u-haul had re-booked me at this location. I was very dependent upon this reservation as we had a closing date on the same day for both buying and selling; if it wasn't for the excellent customer service at my location I would have been outraged with this company. In my opinion this is a very poor way to run business and I hope I never have to use your services in the future as your company is not dependable.

roy B. on

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The Air Conditioning was NOT working which made a very HOT and Humid move. Very important feature on any vehicle this time of year.

Christina M. on

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Beverly and Ross Fraser were helpful, courteous, and knowledgeable. Equipment (trailer) work perfectly and we had no issues at pick up, loading, transport, or drop off. Would definitely rent from Fraser again, and recommend to friends!

HAVELOCK M. on

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Craig C. on

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Darrell J. on

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Jason W. on

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MARY N. on

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Fabulous service. Went above and beyond to insure the use went seamlessly well.

John B. on

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Booked a 17 foot truck a month in advance then the day before I'm told I can only have a 26 foot truck. Made my life so much more difficult with that large of a truck. I'm not impressed with not getting the truck I needed.

GINA M. on

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Catherine K. on

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Karen J. on

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Both locations were excellent. However, the Pictou Irving location is a registered U-haul dealer yet I could not leave my trailer here and had to back-track to Mr. Fraser's loaction.

collin C. on

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Customer did not leave a comment.

SHAWN C. on

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safety chains on transporter needed service

Ronald P. on

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Had ordered furniture pads which were not available. Pick up location delayed the pick up by a hour and a half with less then 24 hours notice. Pick up took over an hour. Staff rude on the phone and during pick up.

CHARLIE M. on

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Julien R. on

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stephen M. on

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Michelle D. on

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Definitely letting the customer know that you have to wait two weeks for money owed.I was charged 238.00 for one day I traveled 27 kms round trip I put 20.00 dollars in the tank and it brought it to where it was showing on the paper returned the uhaul to find out I had to pay another 30.00 dollars plus tax for the gas I used 27 kms 55.00 I will definitely not be using this business again or recommending it to anyone else now I can't pay my power bill because I have to wait for my money from uhaul which I was never told.

Kimberley M. on

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Customer did not leave a comment.

Bryan S. on

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Very thorough, and helpful.

Allan F. on

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This location was nice however I did feel as though they were put out a little because we needed to drop off while they were closed...we were not aware they would be closed Sunday and Monday and because they have a gate we were not able to just drop it off. If I had known or if it was marked in the system I would have chosen another drop off point. I feel like in the future open availability to all drop offs for uhaul would be a valuable customer service tool for both operators and customers

Dylan M. on

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SEPHEN C. on

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shane M. on

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Nothing .everything was great

VINCENT M. on

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You cant get any better service than fraser and macdonalds

Christopher B. on

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Dana C. on

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PETER I. on

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ADRIEN D. on

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Safety wise, I was given a truck with no windsheild washer fluid and I only noticed it when I needed to use it. Please safety the vehicles before they leave.

LAURENCE L. on

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CHRIS B. on

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Very friendly and helpful people. Thank you very much !

PAUL C. on

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Lynn M. on

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Great service.

ALLISON T. on

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I would not use uhaul again. Poor customer service.

MICHAEL P. on

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Mr Fraser who is the owner of the location was extremely helpfull in getting me hooked with the car and dolly ensuring all the safety mechanisms were attached and ready; even to the point where there were no safety rubbers on the chain hooks. He went and got "ties" to make sure the chain hooks would not let go. Keep this location. Very accessible and friendly people.

JEFF B. on

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DONNA S. on

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ANGIE Y. on

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My experience with uhaul was great. The place I picked it up from was an issue for me. I asked for a discount due to the fact we couldn't pick up our uhaul where we wanted to. I was told that uhaul didn't care about me or my business as there are plenty of other customers. This person should've said " I'm sorry I cannot help you. You should call uhaul to have your problem resolved". Instead I left feeling angry that I got ripped off. It was very frustrating, the customer service I received. In the morning I called uhaul. They totally cared about me and did help me with no resistance.

SUSAN M. on

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AMANDA G. on

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Tom M. on

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JOHANNA C. on

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The location is to far out of the way to pick up the U-Haul. The Staff were very nice but did not do the paper work well I was told to pay one amount then I need to send 100 Dollars home to the lady for the U-Haul. Other then that I would recommend your company.

ROSS F. on

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SHIRLEY S. on

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I had an issue with my bill. I was told 35cents a Km as no truck was available where I wanted to pickup. On my bill it said 69cents a Km. A few calls and I believe it was all fixed up. I won't know for sure until my Visa Bill comes. My experience other than that was amazing. Thanks so much. Shirley Snow

IAN D. on

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Nelson M. on

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GEORGE T. on

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the truck was in terrible condition. I would not recommend it to anyone. They should be ashamed to even rent that truck to anyone. It was poorest driving truck that we have ever rented from uhaul. Extremely dissapointed with the trucks performance !!!

JEAN-PIERRE H. on

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Bette windshield wipers. The one installed were not doing a very good job.

CURTIS H. on

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she was an idiot

BARB C. on

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TERRY W. on

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DELORES A. on

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We are a non profit organization and we used it for Salvation Army pickups at a location so to me The mileage is a little high but over all I like everything else thanks Will keep in mind another time-

ALAN D. on

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DUANE D. on

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KARYN M. on

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We were given a truck almost 10 feet longer than the one we booked, and in a location 45 minutes away. This was a major inconvenience and resulted in us moving in the dark.

PAUL C. on

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Nothing

CAROL N. on

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I was very unsatisfied with my U-Haul truck because they were not open on Sunday and I picked it up on Saturday and because of that I had to pay for two days

BOB O. on

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Customer did not leave a comment.

Duncan S. on

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We only had the trailer for 3 hours becasue our driveway was so steep that we could not get the trailer up but got charged for a full day. should have hourly rates when something like that happens

RICK C. on

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I am very satisfied with the staff at Fraser/MacDonald auto sales. Very friendly and open extra hours and Saturdays. I would highly recommend them to any friends/family looking for rental of truck/trailers. Thank you for your time.

DOUG H. on

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great people to do business with couldn"t ask for anyting better.

LISA B. on

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Customer did not leave a comment.

MARY R. on

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U Haul Canada can put winter tires on their vehicles so that in case of snow one does not have tires that slip and slide all over the highway placing everyone's life in danger. The tires on this truck were worn all seasons, and had no gripping power. This is not the responsibility of the uhaul location but of Uhaul Canada to address this concern

ALICE W. on

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The rental for a day on your website says $39.95 per day. I paid $102.00. Definitely be a Ryder customer next time.

LARRY M. on

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I rented a 26 foot U-Haul and filled it with furniture. The vehicle was great for handling on the road, comfortable for driving and in my opinion the price was right (it liked gas, ha). The service and staff was great at both locations, thank you and it was a pleasure doing business with you.

Stephen C. on

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SCOTT C. on

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Doug F. on

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The problem was it took so long to get the trailer. I estimated between 30 and 45 mins of filling in repeated information that I already went through online and trailer was not even ready when I had completed. They were very slow processing the computer information asking several questions e.g. date of birth, residents, and so on and much of that I had already given online. It was very annoying. Not sure if the lady really knew what she was doing. Also, the trailer was not even ready for me. The hitch was frozen to the ground and took the gentleman two trips back to the store before finally prying it open with a crowbar. It also took him another 10 -15 mins just hooking it up. I don't mind when things go wrong at times etc. but very annoyed when the service is just plain slow and way too many questions especially when I already answered them including giving my credit card online with all the info as if I were paying for it and had to give it all again at pickup!

JIMMIE N. on

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Very pleasant, courteous service.

DON M. on

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Also rented a furniture dolly from SNR Investments, Hilden, Nova Scotia. The wheels were oily/greasy and did damage to the carpet when used to move furniture. Otherwise, service there was good.

TRACEY H. on

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I had rented a trailer and even though they did not have anyone to help me at the time - to hook it up - they had someone there within a half an hour.