Customer Reviews for Fraser & MacDonald Auto Sales
(U-Haul Neighborhood Dealer)

321 reviews

1115 Pleasant Valley Rd   Westville, NS B0K2A0

(902) 396-1240

Hours

  • Mon–Fri
    8:30 am–5 pm
  • Saturday
    8:30 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/1/2022: 8:30 am - 1:00 pm
  • 12/5/2022: 8:30 am - 10:00 am

Services at this Location:

Contact Us

(902) 396-1240

1115 Pleasant Valley Rd
Westville, NS B0K2A0

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–5 pm
  • Saturday
    8:30 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/1/2022: 8:30 am - 1:00 pm
  • 12/5/2022: 8:30 am - 10:00 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The fuel was almost empty, under 1/8. Of a tank. I was requested to return with a 1/4 of a tank. I put in 35 Liters and used the truck for 35 kms. I only received $21 compensation for fuel. I don't know what the fuel mileage for the truck is but at 20L/ 100 km I would have used up 7 liters. I should be compensated for 28L of gasoline. I only got $21 in compensation.

Mohammed B. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
1.0

Terrible service in Pictou at Ross Fraser due to the Truro location giving away my cargo van that was booked on Oct 29. Had to drive 39 minutes to another location only to be dealing with a cranky rep at that location who threw the Truro location under the bus. Massive confusion after the agreed rate of $330 minus 15% due to hassle and extra gas charge Returned and asked re the gas at a quarter instead of 5/16 due to the constant mix up and already having to pay $230 to the truck which is $200 more than I would have spent in a cargo van. She simply ignored my request and hung up Truro refunded $75 but I will never rent a uhaul as long as I live and will be telling everyone about my experience I own a large company with a large social Media following and will be letting them know Thanks Derek

Derek C. 
Rating:
5.0

Amazing customer service as always, second to none in my experience!

TREVOR C. 
Rating:
5.0

This was the best uhaul rep that I have ever dealt with

Dale P. 
Rating:
5.0

Customer did not leave a comment.

BOBBY L. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
4.0

No suggestions, everything was good.

RANDY P. 
Rating:
4.0

Customer did not leave a comment.

brad T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
4.0

Customer did not leave a comment.

harley P. 
Rating:
5.0

Customer did not leave a comment.

donnie M. 
Rating:
4.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

Customer did not leave a comment.

Malcolm M. 
Rating:
5.0

Customer did not leave a comment.

ANNE LOUISE J. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Lorne M. 
Rating:
1.0

When I went to pick up the truck the lady was very friendly, however.. there was an issue with the damage deposit.. it didn't go back to me. I got ahold of them and was told I was wrong. He was to investigate it and get back to me. I felt as If I was not being believed. I never heard from him for almost two weeks so I emailed him back once more to let him know how I felt and then he emailed me back that he had resent it long ago as there was something wrong with their system. Why he haven't contacted me in any way to let me know this is beyond me. He was not there for the customer in any way. I felt like he thought I was lieing, I felt like I was bothering him. And he didn't even have the respect to email or call me to admit their wrong doing or that he had fixed anything until I contacted him again.. and oh yes…. When he emailed me to say he would look into things He emailed me from a family reunion just to tell me he was there and that he wouldn't be looking into it until days later and that's when I never heard from him again until after two weeks when I got back in touch with him! Everything was very unprofessional at the least. Good luck to everyone if you have any issues and make sure you get your deposits back.

lisa R. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
4.0

The lady (Beverley ) was very helpful

Lorne M. 
Rating:
5.0

Friendly and helpful. No problems at all.

WILLIAM M. 
Rating:
5.0

This location provides excellent service.

PHILLIP ARTHUR M. 
Rating:
4.0

Customer did not leave a comment.

WALTER D. 
Rating:
4.0

The only problem I have is with UHAUL and not the location. Had booked locally but was told for long term had to drive 150kms each way to pick up and return vehicle. Costing my company an extra $135 in km's charges plus 2 drivers a total of 3 hrs each time lost returning the vehicle .

TopsailEntertain D. 
Rating:
5.0

Customer did not leave a comment.

Claudia P. 
Rating:
5.0

All good

Ross F. 
Rating:
3.0

Booked Monday 1 August online, location not set up for 24/7 contrary to what was offered by u-haul online. Received a call on Friday from Fraser & MacDonald Auto Sales stating the vehicle would have to be picked up person on Saturday by 1230 as they close at 1300. My booking was completely altered and by the end I wasn't sure where my vehicle was to be returned.

CJ H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
4.0

Customer did not leave a comment.

LEVI L. 
Rating:
3.0

Was charged a $25+tax cleaning fee even though the truck and cab were spotless. I recommend being present for the truck inspection or it'll be harder to dispute later.

Robert G. 
Rating:
5.0

Not a thing this company treated my husband and I with the upmost kindness. We will definitely go here again. Thanks to you our move went smoothly. 😊☺️

RONALD M. 
Rating:
1.0

Awful customer service. Owners skipped someone ahead of me in line when I went to get my credit card from my car. Refused to answer any questions I had "well that's on U-Haul, not us". Overall a very disrespectful experience, I'll probably never use U-Haul again.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

LAURIE L. 
Rating:
1.0

Customer did not leave a comment.

JAKE C. 
Rating:
4.0

I had a great experience. I had originally asked for a 20 foot truck but the 26 was only available which worked out better

DARLENE D. 
Rating:
5.0

Customer did not leave a comment.

Harry M. 
Rating:
5.0

This is a top notch UHaul dealer and I would recommend them to anyone needing a UHaul, They helped me out of a very difficult situation - 1,700+ miles from home with a broken down motorcycle.

PHILLIP D. 
Rating:
5.0

Customer did not leave a comment.

Bailey C. 
Rating:
3.0

We were charged a $25 cleaning fee, for an open trailer that can't have been that dirty at all. When I called to ask about the charging fee, they were adamant that the trailer was super filthy and required in depth sweeping. We wont be renting from this location again needless to say.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Excellent service, would recommend this location to anyone looking to rent a u-haul product.

KEITH M. 
Rating:
5.0

Thank you for being so friendly and helpful!

Tony J. 
Rating:
5.0

Only thing would be to advise that there is no ramp with a 10 foot uhaul

NICOLE H. 
Rating:
4.0

Customer did not leave a comment.

WALTER D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
3.0

Great people very friendly and helpful

Jeffrey M. 
Rating:
3.0

Pro rating the final cost when equipment is brought back before the minimum days usage . Setting minimum rentals at a amount that is more than the customer needs.

Dana K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE C. 
Rating:
5.0

Customer did not leave a comment.

KEN G. 
Rating:
5.0

Thank you

Amber R. 
Rating:
5.0

Customer did not leave a comment.

Sheri F. 
Rating:
5.0

All good

Ross F. 
Rating:
4.0

Customer did not leave a comment.

mario C. 
Rating:
4.0

Friendly service and would recommend.

Leonard M. 
Rating:
5.0

I'm not sure how you can improve on the excellent service that we received from this location. Beverly is amazing to deal with. I've rented from this location a few times now and I've recommended it to friends and family.

STAN M. 
Rating:
4.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

DON H. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

The location was great but the process to reserve was ridiculous. I reserved in Pictou County and Truro got it. Then the dispatch from this area reached out and she was rude and canceled my reservation without telling me. I understand there is a lack of trucks but something needs to be done. You reserve a truck for a reason and shouldn't have to wait until the day before to find out if it's actually available or not. This whole process stressed me out and it was so streamlined when I rented one before.

Angela H. 
Rating:
1.0

I was charged cleaning fee when I dropped off uhaul. I literally cleaned the truck sweeped it all Out before droping off. I called Beverly from Ross Fraser's and asked why I was charged and she said she had to clean it. She obviously never even looked at it and must charge all people this fee regardless. I called and she lied to my face and said it was dirty. Horrible experience and will never go to Ross Fraser's uhaul in westville ever again. And will be telling everyone I know about her and their operation!

Luke H. 
Rating:
5.0

Professional and a good representation of how the company should appear !

Dave M. 
Rating:
4.0

The location was very good to deal with but u haul over all was not a good experience as I booked a truck 2 months in advance for antigonish 4 days before I was informed there would be no truck in antigonish and I had to pick up in westville. Now uhaul did absorb the kilometers I had to absorb the fuel I needed this truck for less than 5 kilometers and and ended up putting 30$worth of gas. I do not think this was a fair practice being that I booked so far ahead when I asked about fuel I was told nothing could be done to adjust the fuel costs to my way of thinking this was unfair

RAYMOND W A. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
4.0

n/a

John Brian T. 
Rating:
5.0

Customer did not leave a comment.

Gilbert L. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN F. 
Rating:
5.0

The lady who took care of me was excellent. Professional, courteous and very helpful.

Dennis M. 
Rating:
3.0

My receipt shows the charges as $135.06 but my visa is getting charged $299.51. Quite a price difference, extremely dissatisfied.

EARL C. 
Rating:
5.0

All good

Ross F. 
Rating:
1.0

Ensure someone inspects the truck before renting it. The truck was beyond filthy and should not have been rented.

Devon M. 
Rating:
3.0

Make sure previous customers clean the uhaul. When we got it the back was all covered in mud on the floors and right up to the ceiling.

JASON S. 
Rating:
2.0

The staff was rude and it was like taking to a mean old robot . Would not recommend this location.

Stephanie P. 
Rating:
3.0

Was screamed at to the point I was crying, truck had check engine light on, and oil light. Gas gage read full at pick up, drove it 45 kilometres and was down to 1/4 so clearly needed a tune up cause that's just not possible. Customer service is not at all what I'm use to. I would never go back to this location again.

Patricia C. 
Rating:
2.0

Customer did not leave a comment.

JANET T. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Beverley and Ross were amazing to work with. We rented our truck during the freezing rain storm at about 4pm to move a couple things. They allowed us to return it at about 730 that evening and even plowed out the snow and checked the truck in after hours so we wouldn't end up stuck because of the weather. Great service! Have rented from them before and will definitely use them again. AAA+. Thanks!

LAWRENCE M. 
Rating:
5.0

The best service I ever received is at this location. If all uhaul locations were like Fraser's service you would be the best company around.

Myrna M. 
Rating:
5.0

Nothing you were great

RICHARD GORDON S. 
Rating:
3.0

Customer did not leave a comment.

DIANE H. 
Rating:
4.0

Grateful that people made phone calls to confirm what was ordered. Both from Dartmouth and Pleasant Valley Westville.

Steven D. 
Rating:
4.0

same as the pick up site

RAYMOND JOHN H. 
Rating:
1.0

the worst rip off location that i have ever been at.29.95 rental cost me 300.00 not happy will go public with this.

Shaun M. 
Rating:
1.0

Shitty customer service guys wife needs alot of help in this area

Vincent P. 
Rating:
5.0

Very helpful and will recommend .

COLIN W. 
Rating:
5.0

Customer did not leave a comment.

KEN K. 
Rating:
5.0

Very happy with service

Rob K. 
Rating:
5.0

Customer did not leave a comment.

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Konner G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Nothing Barbara was professional and friendly. She accommodated me with everything I asked for. I would recommend this location again. This is the second time I rented from here. I will continue to do business with Barbara in the future. I will also recommend this location.

STAN M. 
Rating:
5.0

Very good service. Check-in over the phone saved a lot of time. Thank you for the call.

Roger L. 
Rating:
5.0

Customer did not leave a comment.

AMANDA P. 
Rating:
5.0

I have used this location a few times now and never had a problem or issue. Beverly and staff are very nice and very friendly. Great place to go if needing truck or trailer. Will definitely be back. Thank you

robert J. 
Rating:
5.0

All good

Ross F. 
Rating:
1.0

I will never rent a truck from Ross Fraser Exit 20 HWY 104 again. I just rented one in Stellarton at the Petro Pass a month ago and was treated great. They charged me an approximate amount before hand and said if I owed any more mileage when I returned the truck I would pay it then. I ended up with a $5 refund because I was about 4 km under my estimate when returned it. They were open till 10 pm and gave me my change. I paid about $100 cash up front by the way. That was a good experience and I highly recommend the Petro Pass location in Stellarton. When I went to get the truck at Ross Frasers the lady charged me $212 up front on Saturday morning at 9am. She told me because I booked the truck until 10 pm and they are not open then and their yard is gated and locked at 4 pm I could have the truck till 9 am the next morning and get my deposit back Monday morning because they are not open Sunday. I asked about leaving my car there and she said it would be locked up after 4pm so I better park across the road at another business if I would be later than that. I asked her if I got back later than 4pm if I could leave the truck until the morning and return by 9 am. She said no you can't do that. So I parked my car across the road and did my short move a quick as possible and had the truck back to their yard by 1:30 pm. I called three numbers and left a message i was there with the truck and wanted it checked for any damage and the fuel level and I wanted my deposit back. She said to leave truck and the keys un the box and she check it out on Monday morning and I could go get my damage deposit then. I said you told me you were open till 4pm and I wanted the truck checked while I was there and I needed my deposit for my rent. She said sorry were not open and were not near there and I would have to wait till Monday. I said I will go to you then and get my deposit. She said no. I said I was very unhappy with this and I wanted to know who I should call at U haul to get my money back. She said she would come in at 5pm and check the truck out and give me my refund for my deposit. I drove to Walmart in my car and she called me back and said she was there and checked out the truck and I could come get my money if I got there within an hour. She told me she was on her way back from Truro when I called so she stopped by on her way home and checked out the truck. So I had to drive way back out there to get my deposit back. I didn't like the service at all and I won't rent a truck from Ross Frasers location again. She even ripped my off 66 cent of my $212 deposit. Bruce Young bruce.101@hotmail.com

Bruce Y. 
No reviews have been submitted for this location.

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