Customer Reviews for Fraser & MacDonald Auto Sales
(U-Haul Neighborhood Dealer)

187 reviews

1115 Pleasant Valley Rd   Westville, NS B0K2A0

(902) 396-1240

Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(902) 396-1240

1115 Pleasant Valley Rd
Westville, NS B0K2A0

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The ratchet straps on this trailer were rusted almost to the point of being unusable and two of the rubber chain retainers were broken so I had to use some wire I had in my truck to keep the chains together.

MIKE F. 
Rating:
1.0

Quite rude. Weren't permitted to enter location due to COVID. That is understood, however her demeanor and approach need much work. Would not inspect the truck while we were there. Claimed she would do it later. The truck was dropped off clean and with more fuel than it contained when we picked it up. I was charged a deposit of $150.00 when I picked up due to the fact that I was paying with debit. That deposit was never returned to me.

DOUG H. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

I was very satisfied with my experience dealing with the staff at this location. Beverly was very professional and accommodating.

Claude B. 
Rating:
4.0

Do a inpection after each usages.

JOHN W. 
Rating:
5.0

The service was very helpful and personable. I felt very comfortable with Beverly and Ross' knowledge and professionalism.

Julie H. 
Rating:
5.0

Keep up the good work!

LLOYD M. 
Rating:
2.0

Very condescending customer service. Had a 6x12 booked for 13 days as I was moving out of my previous house Feb 5th, and couldn't move into the new house Feb 18th. I also had a 5x8 booked from beforehand when my closing date on the new house was Feb 5. On the day of pick up I was called and asked to verify which trailer I wanted, I said 6x12 and that the 5x8 could be cancelled. My boyfriend went to pick it up and came home with a 5x8 because that is what I had "booked". He had to make multiple trips leaving my stuff at a storage unit for two weeks (an added expense for the unit and for gas to and from locations (about 1.5hr drive). Additionally, on the day of return, I had not finished moving yet and multiple voicemails were left on my phone at 1630 to return trailer because they were closing. Trailer was returned at 1930 (with a timestamped photo) and was charged an extra day. Thoroughly not impressed with the service, the trailer was clean and worked fine though.

Micheala O. 
Rating:
5.0

Customer did not leave a comment.

ED R. 
Rating:
1.0

The lady on the phone (Beverly) was very very rude to my grandfather my girlfriend and myself. Her tone and body language were unacceptable and inappropriate for any business I cannot recommend this uhaul location.

EDGAR G. 
Rating:
1.0

Q

MARK E. 
Rating:
5.0

All good.

Ross F. 
Rating:
2.0

You charged me for 5 days I only need 2 but was told I had to take for 5 and the fuel used was more than cost of renting truck

HARVEY T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Your agent was courteous , pleasant, informative and very helpful.

John A. 
Rating:
1.0

Customer did not leave a comment.

KELSEY M. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Excellent service at this location.

Roger D. 
Rating:
1.0

They didn't warn me that they would be locking the gate to their premises. I couldn't get my vehicle back until the following day. They wouldn't process my payment until the following day. I would not deal with them again.

Alyssa B. 
Rating:
5.0

Everything was great.

SONNY L. 
Rating:
5.0

Inside the truck floor was dirty it could have been washed stuff came out very dirty I think the floor of trucks should be washed after each rental

Isline S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

When a u haul is booked well in advance, the size and pickup location should both be available. I booked a 10' almost a month in advance with a request to pickup closest to my location but was notified two days before that I could not pick up at my requested location nor could I get the smaller truck I requested. I had to pick up a day earlier. This not only cost me more due to extra mileage for pickup and drop off but I also needed to find a second person to drive me to this location twice and had to scramble to find help with my move as the bodies I had previously hired were not available a day earlier. All in all I was very disappointed with the entire experience. U haul made me go out of my way to get a rental, cost me more in mileage plus a car to go to the further location and made my move very rushed and inconvenient. Whatever happened to making sure customer needs were met when they take the time to book well in advance??

Donna C. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Fast and efficient, I can't think of anything they could do better. Always available to help and made things go very smoothly.

Michael B. 
Rating:
5.0

Very pleased with the service

Jim M. 
Rating:
5.0

Customer did not leave a comment.

WARREN M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Couldn't asked to be treated any better, service was excellent.

Billy M. 
Rating:
5.0

Always excellent to deal with very quick to find you something.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

CARMELLA G. 
Rating:
5.0

Nothing, everything exceeded my expectations. I will definitely be coming back to this location and recommending this to everyone who needs a uhaul. Beverly is amazing. Thank you so much for being so kind and professional.

STAN M. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Thanks!

LLOYD M. 
Rating:
5.0

excellent service

Edward C. 
Rating:
3.0

Inside of windshield was very dirty. fuel tank was not full, I was told this, however I requested they look at and make an adjustment as I filled truck to full. nothing done except guy that checked truck in stated oh these trucks are hard on fuel. sidenote: piece of paper I was handed had note that cab corner of truck was damaged and fixed with tape and that I accepted responsibility if water damage occured- this was not even told to me.

DONALD R. 
Rating:
5.0

All good.

Ross F. 
Rating:
5.0

Very pleased with the service. Ross was great!

FRANK M. 
Rating:
5.0

everything was fine

DONALD F. 
Rating:
3.0

very little if any

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

Debbie F. 
Rating:
5.0

Everything was great Thanks again

JOHN B. 
Rating:
1.0

Ripped off on fuel charges on return of truck ! Charge for fuel we replaced . It had more in it on return than it did going out. Don't get your truck here! Beware!!!

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Mr. Ross Fraser was absolutely fantastic to deal with. He helped us connect the trailer and also made sure we didn't require any other service. One very pleased customer and I will definitely use uhaul again from the Ross Fraser location

JASON L. 
Rating:
5.0

All good

Paul O. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
1.0

Made to keep truck and trailer for 14 days and then when drop off time came to far away from my location. This required more miles and fuel which they over charged to top up. Owner talked a lot but was sneaky knew he was going to over charge me for fuel but avoid the question.I do not like dishonest people and if this is the people U-Haul use never again.

DAVIDJ R. 
Rating:
5.0

Customer did not leave a comment.

GLENN A. 
Rating:
5.0

As far as this location at Ross Fraser's, nothing needs improving. He is a businessman that goes back many years in the automotive industry. UHaul is a perfect fit for his business mindset. Beverly has product knowledge and gets things done.

DOUG M. 
Rating:
5.0

Beverly in New Glasgow Pleasant Valley went above and beyond to help me, excellent friendly and helpful service Jeanie Sears

Jeanie S. 
Rating:
5.0

Nothing- good value and excellent accommodation. Thanks so much.

SUSAN F. 
Rating:
5.0

Customer did not leave a comment.

TROY M. 
Rating:
5.0

Customer did not leave a comment.

margarette W. 
Rating:
4.0

Customer did not leave a comment.

iain hope S. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
5.0

very good service

PAT G. 
Rating:
5.0

The staff were very helpful, especially on short notice. The vehicle was well maintained, instructions were clear and helpful. Made the moving process easier. Thank you

SCOTT B. 
Rating:
5.0

No improvement necessary.

DIONNE L. 
Rating:
5.0

All good

Ross F. 
Rating:
4.0

Customer did not leave a comment.

DARREN D. 
Rating:
5.0

Friendly

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

HERBERT C. 
Rating:
5.0

My experience with this location was top notch, they were friendly, the truck was sparkling clean and worked very well, the best truck I've rented in a long time I would definitely recommend this location

BARBARA M. 
Rating:
5.0

great to deal with

KEVIN H. 
Rating:
5.0

The only issue I have with my rental experience is that there is another uhaul dealer less than 2 Kms from where I live yet I had to drive 10 kms outside town to pick up the unit from another dealer. As a result I had to pay much more in mileage fees.

Joel P. 
Rating:
4.0

I will rent again and ive already let people know great experience thank you

DARLENE M. 
Rating:
5.0

Great person to deal with

Sidney K. 
Rating:
5.0

Great customer service

Derek R. 
Rating:
1.0

Not charge them for gas they didn't use. I already put the truck back to it's level it had when I picked it up.

STACY P. 
Rating:
2.0

Customer did not leave a comment.

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

MAXINE S. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

All good

Ross F. 
Rating:
4.0

Keep up the Excellent service. Much appreciated!

G Matthew R F. 
Rating:
5.0

All good

Ross F. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Good experience. All good,

Ross F. 
Rating:
5.0

Customer did not leave a comment.

donna R. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Customer did not leave a comment.

RHONDA M. 
Rating:
5.0

All good.

Ross F. 
Rating:
5.0

Everything was great!

Catherine B. 
Rating:
5.0

Everything very good.

Ross F. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

The tires on the vehicle have no tread . This is extremely dangerous during winter conditions.

Teela B. 
Rating:
5.0

All OK. 6' X12' Trailers could use a jack.

ROSS F. 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
5.0

the experience was very good. I can not think of a problem that occurred that would cause me to comment on a "need to improve for the next customer".

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

Bobby L. 
Rating:
1.0

I was supposed to get money back when I moved April 27th, 2019 and I still didn't receive it. I am now fucking pissed considering I called multiple times and was told a manager would get back to me and no one has. Give me my god damn money.

Morgan R. 
Rating:
4.0

The cab was a bit dirty and surfaces sticky, storage space had some leftover debris from prior movers. Service at the office was excellent.

JONATHAN H. 
Rating:
5.0

Lower your fee .

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Brianna H. 
Rating:
5.0

First time renting U haul, should have done this years ago! Great experience, fast, easy and cheap!

Devin G. 
Rating:
5.0

Nothing. The lady that processed our rental was fantastic.

Cathy M. 
No reviews have been submitted for this location.

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