Excellent Customer Service. Highly Recommend. Will do business again. Great People A+++++
Michael K
Customer Reviews for Frazier Flooring Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first trailer we hooked up to had a wiring issue. The blinkers on one side didn't work. Thankfully there was another 6x12 trailer there, and that one worked. I reserved the trailer two weeks ago, I would have thought they would have checked everything out before I got there. The 2nd issue was the drop off point. I assume I got charged by the mile. I told him Grand Rapids, Michigan and he put in Grand Rapids Minnesota. A considerable difference in mileage. I pointed it out, and he said it didn't make a difference. The drop off UHAUL store, however, were awesome.
Mike GThis was an awesome last minute decision to rent a truck. So very glad we did. Definitely would do it again if needed.
DEBI HCharging $.99 per mile and then paying over $4.00 per gallon of gas is outrageous!!!!
Jim RGreat job by all at Frazier Flooring outlet.
Louis VFriendly people
Mark BThe cab was very hot, the air conditioning didn’t work. The brakes were close to needing repair. We were moved last minute to a U-Haul facility an hour out of our way. When we got there the facility was closed, we were only able to pick up our truck because someone happened to be there for an Amazon order. The employee didn’t know how to do a U-Haul pick up and added charges to our order that we didn’t need.
Peter BI made a last minute decision to rent a trailer from this business. I called the store on a Saturday at noon but realized they were just closing. The owner stayed for nearly an hour to arrange for my rental to occur. The trailer was rusty but worked well. I did have a problem with a tire that needed to be replaced which took a while to resolve.
Don HThe U Haul website needs improvement. It was not working right to schedule pick up.
Risa TWaited for them to get internet service going. U haul called them on phone and while i was there another guy wanted a u haul. They put him on u haul call as i waited. I was there first i should of been taken care of first. Took long time for them to get me signed in. I was qouted a price from Baraboo wis store because baraboo didnt have one. So i hhad to go to Dodgeville and pick up a van. Was told i wouldnt be charged from dodgeville back to Baraboo but was charged.
TIMOTHY HCall the day before to verify the rental and their location. They also sent a link to upload your driver's license to speed up the pick up. They recommended I use a bigger hitch ball and even changed it for me. Very helpful.
TROY F