Customer Reviews for Fred's Alignment & Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fred's Alignment & Service

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

John L. on

Rating:

Not much from the outside but what a great reception room inside and everyone was so nice; what is new for knoxville! Though the drop off location was far away from the apartment address I delivered furniture to

Karla V. on

Rating:

Customer did not leave a comment.

LYDIA L. on

Rating:

Customer did not leave a comment.

ERNIE S. on

Rating:

VERY GOOD PEOPLE TO DEAL WITH THANK YOU

Nassar N. on

Rating:

Helpful and friendly owner

Tammy L. on

Rating:

Customer did not leave a comment.

DAVID M. on

Rating:

Not many places to park when picking up

Luke B. on

Rating:

My reservation didn’t show up on their computer. Luckily they had a truck available. Company didn’t communicate well about drop off and were busy running their own business on top of the uhaul side job.

SHOUJIE R. on

Rating:

Customer did not leave a comment.

kevin G. on

Rating:

Very easy drop off process. One of the employees saw I was having trouble parking and he helped park the trailer for me

JIM C. on

Rating:

First you can take care of this customer, I have a couple of issues was advised by staff on duty to call manager which I did on the next day since it was a Sunday and they were not working. I called they were not available at 12:36 pm but a message was left but never returned to discuss my issues.

ellen D. on

Rating:

Received a friendly greeting and was on my way to lunch after a moving morning! Couldn't ask for better. Well-located and easy to find. I recommend!

Hunter B. on

Rating:

Customer did not leave a comment.

ELEANOR T. on

Rating:

Customer did not leave a comment.

karen E. on

Rating:

We picked up and returned during business open hours. Great customer service!

Terrell P. on

Rating:

Customer did not leave a comment.

Barry D. on

Rating:

Customer did not leave a comment.

Thomas D. on

Rating:

Customer did not leave a comment.

ERIC H. on

Rating:

Customer did not leave a comment.

Gregory V. on

Rating:

Customer did not leave a comment.

Matthew B. on

Rating:

Customer did not leave a comment.

Pamela S. on

Rating:

Customer did not leave a comment.

Alan B. on

Rating:

Gentleman at the location helped a lot. Good experience.

richard M. on

Rating:

Customer did not leave a comment.

Zachary D. on

Rating:

Great American Patriot! Would be happy to do business with him again!

Kimberly S. on

Rating:

I did not get the code to get the keys from the email/ text. Thankfully the people on site gave me the code so we could get the keys.

Tequan E. on

Rating:

I did not ask for furniture pads and I did not ask for 2 dolly's I was charged a extra 15 dollars . I will not rent from uhaul again.

James G. on

Rating:

Customer did not leave a comment.

Amanda P. on

Rating:

Customer did not leave a comment.

matthew A. on

Rating:

Customer did not leave a comment.

sheryl F. on

Rating:

Fast check-in and super friendly staff!

Timothy H. on

Rating:

Customer did not leave a comment.

Paul F. on

Rating:

Customer did not leave a comment.

Alexis B. on

Rating:

Customer did not leave a comment.

Louis R. on

Rating:

Customer did not leave a comment.

rachael S. on

Rating:

Customer did not leave a comment.

tim G. on

Rating:

Customer did not leave a comment.

Samuel L. on

Rating:

Customer did not leave a comment.

Jena B. on

Rating:

Customer did not leave a comment.

Bennett H. on

Rating:

Customer did not leave a comment.

Caleb P. on

Rating:

Because we had it scheduled to drop off where we was at & the lady there was being not so nice saying that it wasn't scheduled to drop off their in we would have to go to Old Dixie Highway to drop off the truck when we plan lee called the one 800 number yesterday and they said yes that was fine the drop it off there so you all took out Navy extra dollars because of it I want that money back I had already made it promise that I would be in there to pay it when I got my check so now you're you're person that works of this location she needs to reimburse my wife the $80 that she took out because this is uncalled for weight plane lee had it scheduled from your main corporate office to drop it off at that location where we were staying so and then she wants to sit there and say it wasn't scheduled to be dropped off there someone owes us some $80 dollars

branden B. on

Rating:

Customer did not leave a comment.

Chance H. on

Rating:

Absolutely nothing at all from this place. I love Fred’s and the owner and people who work for him rock!

Molly R. on

Rating:

Customer did not leave a comment.

Hayley C. on

Rating:

Customer did not leave a comment.

Stan K. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

The folks at Fred's Alignment were great! They were friendly, courteous and professional. After giving the keys of my vehicle to the receptionist, the U Haul trailer I rented was hooked up and ready to go by the time the paperwork was completed. There was no wait time. I highly recommend them!

Lee M. on

Rating:

GOOD PEOPLE TO DEAL WITH. THANKS

MICHAEL S. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

The drop off place was way out of the way like nine miles. We passed several a lot closer.

Pam T. on

Rating:

Customer did not leave a comment.

sandra H. on

Rating:

Rental of the truck with tow dolly went seamlessly. Friendly and professional staff.

angela B. on

Rating:

This place was very friendly and accommodating to my needs.

Gary H. on

Rating:

I've been a customer of this U Haul location for several years. They are friendly and efficient. I will continue to use them for all my U Haul needs.

wilbert S. on

Rating:

Customer did not leave a comment.

Neil C. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

Vehicle had 2 empty drink containers on floor of cab. NO WASHER FLUID and only 3/4 tank of gas.

Jeremy B. on

Rating:

Customer did not leave a comment.

Taquita G. on

Rating:

Customer did not leave a comment.

Addie Y. on

Rating:

Customer did not leave a comment.

Melvin B. on

Rating:

Nothing! Everyone was friendly

Tao D. on

Rating:

the station is too crowed. The staff are very nice!

heather L. on

Rating:

Customer did not leave a comment.

Joel R. on

Rating:

Uhaul call center/reservation employees shouldn't lie about getting help with the equipment from contractors.i was denied help by the owner due to uhaul policy but finally got help by an employee.

Joe B. on

Rating:

Have more available parking spots.

Avery G. H. on

Rating:

Customer did not leave a comment.

Herman S. on

Rating:

Start by NOT over charging your customers

roberto A. on

Rating:

GREAT PEOPLE TO DEAL WITH. VERY GOOD.

LAQUITA S. on

Rating:

Customer did not leave a comment.

Clayton P. on

Rating:

Customer did not leave a comment.

greg R. on

Rating:

Customer did not leave a comment.

Paul H. on

Rating:

Customer did not leave a comment.

Jeff H. on

Rating:

Remove this location from the uhaul system. Here’s why: The drop-off person actually said “that guy was about to get chewed up and spit out”. The place is not happy to be associated with u-haul. “We are a repair shop not u-haul.” They were upset at me for not agreeing to taking my drop-off somewhere else because their lot was full even though they were my scheduled drop-off location. While I was there, a cab over drop-off came in and they said they had room for it just not my AV trailer. They are the closest location to college in Knoxville with 27,000 students on move in weekend ... news flash they are going to be busy for a couple days I suggest u-haul distance themselves from this repair shop, they are dragging the uhaul brand down. During my drop-off an employee of uhaul was onsite picking up equipment. She wasn’t pleased that I would not take the AV trailer back to the central yard. The comment above was said to the uhaul employee by the drop off attendant. Anyway. Nice trailer and thanks for the rental !! Jeff

Daniel K. on

Rating:

The people were rude, called a "yahoo" by the employee for pulling into the wrong lot. They charged be a fuel fill up fee, even though I returned the tank on a quarter of a tank and took a picture of it for proof. Everything was great expect for this and I would like a refund as I have photographed the proof for this

Daniel K. on

Rating:

Customer did not leave a comment.

Randall G. on

Rating:

Customer did not leave a comment.

Deanna B. on

Rating:

Customer did not leave a comment.

meade E. on

Rating:

Customer did not leave a comment.

rosemary M. on

Rating:

Traveling from TN to CA is a journey!!! We were alarmed that the maintenance on this truck was not desirable. The front tires looked worn. The left trailer light went out, and most of all we hit 3 terrible rain storms and the windshield wipers were also worn out. This put us in a very dangerous position. We were not happy. Yes, it got us home. However, we did not feel 100% comfortable!

Brianna W. on

Rating:

Customer did not leave a comment.

Gregory R. on

Rating:

Customer did not leave a comment.

Patrick P. on

Rating:

Customer did not leave a comment.

Carmen B. on

Rating:

The Uhaul company was friendly and professional.

Denise W. on

Rating:

Very personable.

Daren M. on

Rating:

The truck cab was dirty. A headlight was out, which we did not notice until we were halfway into our trip.

Nima H. on

Rating:

Customer did not leave a comment.

William P. on

Rating:

Very good service. I was in and out in 15m and it was busy as the location had just opened. Very nice people.

Felix H. on

Rating:

The system kept going in and out which caused the wait to be longer.

Christopher M. on

Rating:

Drop-off only, but convenient location.

Wayne H. on

Rating:

Customer did not leave a comment.

Douglas H. on

Rating:

Customer did not leave a comment.

Deidre T. on

Rating:

Location was easy to find. Shop owner had good conversation and was engaging. The truck needed some cleaning (spilled beverage and pet fur inside - bad on allergies). We had to return the first truck for a larger one and the second truck was cleaner inside (had spilled beverage on dash and windshield). We cleaned and detailed the interior. Good on gas mileage and great air conditioning flow. There was damage to the truck that was covered by duct tape. The disclaimer that was that the renter assumed responsibility for any water damage should that duct tape be removed or fail. Good thing it didn't rain during our travel! That's too much risk to assume for a location that only had 2 trucks to choose from.

ANDREW B. on

Rating:

The interior of the cab was filthy and smelled of cigarette smoke. I had to clean it well prior to my long trip. Make your trucks non-smoking and sanitize/clean them well between uses. The Truck was well-maintained it seemed and ran well for the trip. It was just the dirty cab that bothered me.

ERIC F. on

Rating:

Real nice people

Sarah L. on

Rating:

Customer did not leave a comment.

David G. on

Rating:

I was a little late due to equipment malfunction. Staff (mostly Sue) complained that I was keeping them from going home on time, not apologizing for the equipment issues. Next day I found out they charged me an extra day out of spite.

Lain F. on

Rating:

Very outgoing and professional.

chris E. on

Rating:

Customer did not leave a comment.

Candace B. on

Rating:

I dropped off when they were closed but there isn't much parking. Also I thought there would be a $25 credit for returning the truck clean and swept out? There was a fuel charge which I hoped I wouldn't get hit with but it was explained to me. I thought I had it at the correct amount. Otherwise all was fine.