Customer Reviews for Fred's Alignment & Service
(U-Haul Neighborhood Dealer)

613 reviews

1114 N Central St   Knoxville, TN 37917

(865) 524-4078

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(865) 524-4078

1114 N Central St
Knoxville, TN 37917

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
2.0

The location is a bit sketchy and the can of the truck reeked of cigarettes.

Kara M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

NOT ONE THING BOB WAS GREAT TO DEAL WITH. THANK YOU

bob M. 
Rating:
5.0

Customer did not leave a comment.

Ann Katherine A. 
Rating:
4.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

The truck was dirty inside and out. Additionally, the A/C did not work properly as it constantly turned on and off. This, along with a filthy interior and windshield, made the experience inferior. I feel this experience can be resolved by refunding the additional charge for extra mileage as the initial cost for the rental was significantly expensive.

Douglas J. 
Rating:
4.0

Customer did not leave a comment.

steve F. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
1.0

When picking up the trailer from Fred's alignment, there was a homeless person living in the trailer. I was also informed the trailer was broken by the homeless community. When I informed the company, they sent out two men to ‘check' on the trailer which meant they went out and threw this man's things on the ground. After returning the trailer, the company neglected to inform uhaul that I had returned the trailer. This was not brought to my attention until last week. Over 14 months later when I attempted to rent another trailer from an actual uhaul store and was told there was an e-file against me. I was never sent a ‘demand letter' so was never aware of this mistake. This is a failure of the uhaul manager to not follow up on this supposed loss of property. I am very disappointed in the service I received by this and the amount of time it took to rectify this. The customer service manager, Ricardo Jimenez, was very helpful and open about what was going on. As a customer it is quite frustrating to keep hearing “Hector put this in” regarding the e-file. I heard this at the uhaul store (under whispers between sales associates) as well as by the e-file agent, the call center, and the customer service agent. It is my understanding that Hector was on vacation but at any other reputable business, there would be an alternate designated that could help. Franklin Curtis

Franklin C. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
4.0

I didn't know where exactly to park the truck after business hours. Lot was small. Thankfully an employee (Tony) was there and helped me.

Catherine C. 
Rating:
5.0

Super quick and easy pick-up for a UTK move.

William G. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

There was barely any gas in the truck when we got it - less than they said there would be. We put $40 in gas, drove 6-8 miles and brought it back. Then when we returned it with more gas than when we left and we were still charged an additional $37 after the fact. Just kind of annoying, but not surprised by this.

Madison R. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
1.0

This location has now wrongfully charged me on two separate occasions for more than $800 each time. I would not recommend this location to anyone and I'm not sure why I even received this survey as this was not my rental.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
2.0

I will never use this location again. They didn't let me know they were closed on Saturday until two days before my reservation. I had to use the mobile pickup to get my truck and it didn't work when I got there. I had to wait over 30 mins with customer support to get my truck. Seriously ridiculous.

Blake O. 
Rating:
4.0

Having the drop box for the key was very helpful.

Ray J. 
Rating:
5.0

Customer did not leave a comment.

Ann Katherine A. 
Rating:
5.0

Customer did not leave a comment.

JAMESHIA T. 
Rating:
5.0

Changing my pick up location at the last minute and not having rental blankets really messed up my moving experience. Unhappy with U-Haul.

Jeff T. 
Rating:
4.0

I'm not a mechanic but it seemed there was a front end issue with the truck. Steering was a challenge. Too much sway. The truck however was clean.

Sharon J. 
Rating:
5.0

Staff was great. Truck was clean and ready early.

Wayne P. 
Rating:
5.0

Great Customer Service, everyone was very friendly, I would definitely go back to them!!

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

Judith E. 
Rating:
3.0

Customer did not leave a comment.

CARY B. 
Rating:
4.0

Did an easy after- hours drop off. We weren't really sure where to park since the lot was pretty small for the truck we were driving.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
3.0

Customer did not leave a comment.

JAMES and LOUISA C. 
Rating:
5.0

Everything was great very kind people

ERNEST I. 
Rating:
5.0

Customer did not leave a comment.

Darnita L. 
Rating:
1.0

Blankets that were reserved were unavailable and my furniture was damaged as a result. The location is full of cigarette smoke. The man that checked me out was passive aggressive.

Ann R. 
Rating:
5.0

Great experience!

Christa F. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

ERICA M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Very clean very prompt full of gas very very easy thanks

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
2.0

Customer did not leave a comment.

KEVIN S. 
Rating:
3.0

The Rental drop off location needs to be made aware of the drop off. Apparently, they were mot expecting my dropping off of the rental truck. They did not provide a receipt indicating my drop off so that made me worried.

Eva G. 
Rating:
4.0

Online return is tedious and burdensome yet $20 charge if you have to use business assistance.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

WESLEY M. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

All texts and emails with specific information and policies were sent within 24 hours of my pick up time. The tone right before a move is EXTREMELY stressful, and I didn't have time to read all the info then. I VERY MUCH wish I had gotten that information sent to me when I made the reservation and/or 3-4 days before my move day. In the rush of the move, I didn't have time to read the text which explained the check in procedure. I had to return to the store a few hours after dropping it off to complete the check in steps to avoid the $20 fee. If I had gotten that info ahead of time, I would have known to do it when returning.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Lillian S. 
Rating:
4.0

The location was fine, though when I called ahead that morning to confirm pickup, they claimed they didn't have my reservation (no one from UHaul called the day before as I was told to expect) The truck Uhaul sent for this 450+ drive was not road ready. The lock on the passenger door was punched out, the service light was on for stablity and traction, there was no cruise control, the outlet to charge phone (map access) didn't supply energy, the suspension was awful with much bouncing (risking damage to cargo), and the vehicle shook at over 65 miles an hour.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

glenda R. 
Rating:
3.0

This was not the location that I was set up to use The day before I got a message to pick the truck up at this location Also I had to take a different size truck than the one I ordered

Susan H. 
Rating:
1.0

Chosen location provided a 26 ft truck instead of a 20ft, notification given hrs before pick up time. Person who did my paperwork was rude, obnoxious and snatched the contract off of my hands when when I expressed my discontent and told me that I can take it or leave it. Nasty place as well.

Carolina I. 
Rating:
5.0

Staff were friendly and helpful.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
3.0

Very friendly. Strong cigar/cigarette smell in office.

Kimberly D. 
Rating:
3.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Kate J. 
Rating:
5.0

No suggestions! Incredibly grateful for their service. A truck was scheduled to leave for Chattanooga the next day. It was the only 10' left in Knoxville. They allowed me to use it and got me in & out of their place of business in less than an hour.

Cele W. 
Rating:
2.0

Customer did not leave a comment.

Melanie B. 
Rating:
3.0

Customer did not leave a comment.

john S. 
Rating:
3.0

Customer did not leave a comment.

MELANIE G. 
Rating:
5.0

Bob was great and worked with us on a difficult schedule. Can't recommend enough, and thanks to Fred's Alignment for their flexibility.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Ricki P. 
Rating:
3.0

Customer did not leave a comment.

CHRYSTAL P. 
Rating:
4.0

The trailer seem to snake around going down hill.

Richard C. 
Rating:
1.0

My rental had less than 1/4 tank of gas when I picked it up and I brought it back with exactly 1/4 tank of gas, yet I am being charged 2 different fuel charges. I Will likely not do business with this company again. As of today, unless Uhaul does something to rectify this, I will ever recommend this company to anyone else. Please feel free to call me with any questions or concerns.

Mark W. 
Rating:
5.0

Will definitely use Fred's again! Very friendly, helpful, and professional!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Dylan B. 
Rating:
1.0

Our uhaul had a stolen license plate

Daulton W. 
Rating:
5.0

Customer did not leave a comment.

Sonja B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA W. 
Rating:
3.0

PEOPLE VERY FRIENDLY.

JOACIR S. 
Rating:
5.0

Customer did not leave a comment.

Adrianne S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

BEST PEOPLE TO DEAL WITH. THANK YOU BOB AND TONY

JEROME R. 
Rating:
2.0

Location was borderline in being in "the hood". Hard to see that it was a U-Haul drop-off at first - not well marked. Confusing where to park the truck, but the staff (young woman) was very helpful, friendly, and professional. Drop-off took under 5 minutes.

William T. 
Rating:
5.0

THANKS FOR THE GREAT SERVICE

Christopher P. 
Rating:
5.0

I dropped off after hours, so I didn't get to meet anyone there. But, the location was easy to find and had great signage.

HERSCHELL B. 
Rating:
5.0

Very good, informative and kind!

CHARLES D. 
Rating:
3.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

GOOD PEOPLE TO DEAL WITH. VERY HELPFUL. THANKS

bob M. 
Rating:
5.0

GOOD PEOPLE TO DEAL WITH. THANKS SO MUCH!!!!

Bob M. 
Rating:
5.0

Great customer service & friendliest people you can rent your moving needs from , highly recommend

Joe D. 
Rating:
4.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

GREAT PLACE TO DEAL WITH. THANKS

MICHAEL L. 
Rating:
1.0

Neither employee was wearing a mask or adhering to any safety regulations. They were unprepared, and it took a long time for the trailer to be hooked up because the employee was unprepared. Upon returning the rental, no one was there. I was glad that I would not have to interact with anyone who was not being safe, but I still wanted to make sure everything was fine to drop it back off.

TRACI S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
3.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

JORG N. 
No reviews have been submitted for this location.

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