Very good, informative and kind!CHARLES D.
Fred's Alignment & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bradley R.
Customer did not leave a comment.ROBERT S.
GOOD PEOPLE TO DEAL WITH. VERY HELPFUL. THANKSbob M.
GOOD PEOPLE TO DEAL WITH. THANKS SO MUCH!!!!Bob M.
Great customer service & friendliest people you can rent your moving needs from , highly recommendJoe D.
Customer did not leave a comment.Adam G.
GREAT PLACE TO DEAL WITH. THANKSMICHAEL L.
Neither employee was wearing a mask or adhering to any safety regulations. They were unprepared, and it took a long time for the trailer to be hooked up because the employee was unprepared. Upon returning the rental, no one was there. I was glad that I would not have to interact with anyone who was not being safe, but I still wanted to make sure everything was fine to drop it back off.TRACI S.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.Travis L.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.JORG N.
Customer did not leave a comment.Joshua H.
Use them twice and very happy. Great peopleJoseph B.
Customer did not leave a comment.Harry W.
Customer did not leave a comment.Sharon T.
Needed more hand trucks for moving, they were out when I was thereDavid S.
Very convenient in the Knoxville area if your moving a student. Close to campus.robbie B.
Customer did not leave a comment.heather B.
Customer did not leave a comment.Claude R.
Customer did not leave a comment.Delberta G.
Employee at the location gave me the key and told me I was good to leave the parking lot in the truck, and then called 30 minutes later and told me I needed to bring the truck out because it was not checked out properly.Katherine R.
All went well. Easy location for downtown pickup and delivery. Fred was easy to work with.Marianne K. G.
Customer did not leave a comment.Adriel A B.
Customer did not leave a comment.Christopher C.
Be specific where to drop off the trailer as it needs to go in a lot across the street from the facility. The owner was very helpful in backing my trailer after I pulled into the wrong lot.Jeffrey S.
The representative was very nice and took care of me immediately.Elizabeth W.
Customer did not leave a comment.Dana H.
There were some issues getting the correct truck while using the mobile pick up, but Mr. McCollough cleared everything up and was very helpful. I would definitely recommend renting from this location.Andrew S.
Truck was clean, and ready to go on arrival. Very quick and no hassle rental. Very professional place to rent. Great job.Joey B.
You all were fantastic to deal with.James M.
Customer did not leave a comment.David C.
Customer did not leave a comment.ANTHONY P.
Couldn't really park any were and they charge me extra to my cardKeenan M.
Customer did not leave a comment.Grace H.
Customer did not leave a comment.Joerg N.
Customer did not leave a comment.Chris O.
Trailer was late for pickup. Hard to pull in and out. Didnt add military discount on my billAlison S.
Everyone was friendly and helpful and got in and out quickly. Thank you.Kenneth M.
Customer did not leave a comment.hannah F.
GOOD PEOPLE TO DEAL WITH. BOB WAS GREAT!!!andy W.
The gentleman that checked us in was very nice and helpful. We locked are keys in the uhaul. He went out of his way to find them and help give them back.Kemt N.
There was no personal instruction or inspection of the truck. It would have been nice to have someone provide a brief review of it and show me that the items I ordered had been put inside the truck.Helayne B.
Customer did not leave a comment.Brian M.
I found the staff friendly and the truck clean. Although the selection of 10 foot trucks was limited. Probably due to the convenient location but small lot.eric K.
Customer did not leave a comment.Cheryl W.
Customer did not leave a comment.WILLIAM B.
Lighter / charger did not work; not cool for a long haul. ?? We has to purchase a charger en route.Anna L.
Customer did not leave a comment.Steven Francis C.
Customer did not leave a comment.Paul O.
Customer did not leave a comment.Laura G.
The smoke was horrible. The staff not friendly or helpful. The truck back was sticking so I couldn't even do two loads and finish what I needed to do and the front driver's door wouldn't always close even with slamming it like they said needed to be done so I felt unsafe driving.Sarah C.
Not much from the outside but what a great reception room inside and everyone was so nice; what is new for knoxville! Though the drop off location was far away from the apartment address I delivered furniture toJohn L.
Customer did not leave a comment.JOSEPH A.
Customer did not leave a comment.Tammy D.
Great service.Romoke A.
Customer did not leave a comment.David M.
Customer did not leave a comment.Karla V.
Customer did not leave a comment.LYDIA L.
VERY GOOD PEOPLE TO DEAL WITH THANK YOUERNIE S.
Helpful and friendly ownerNassar N.
Customer did not leave a comment.Tammy L.
Not many places to park when picking upDAVID M.
My reservation didn't show up on their computer. Luckily they had a truck available. Company didn't communicate well about drop off and were busy running their own business on top of the uhaul side job.Luke B.
Customer did not leave a comment.SHOUJIE R.
Very easy drop off process. One of the employees saw I was having trouble parking and he helped park the trailer for mekevin G.
First you can take care of this customer, I have a couple of issues was advised by staff on duty to call manager which I did on the next day since it was a Sunday and they were not working. I called they were not available at 12:36 pm but a message was left but never returned to discuss my issues.JIM C.
Received a friendly greeting and was on my way to lunch after a moving morning! Couldn't ask for better. Well-located and easy to find. I recommend!ellen D.
Customer did not leave a comment.Hunter B.
Customer did not leave a comment.ELEANOR T.
We picked up and returned during business open hours. Great customer service!karen E.
Customer did not leave a comment.Terrell P.
Customer did not leave a comment.Barry D.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.ERIC H.
Customer did not leave a comment.Gregory V.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Pamela S.
Gentleman at the location helped a lot. Good experience.Alan B.
Customer did not leave a comment.richard M.
Great American Patriot! Would be happy to do business with him again!Zachary D.
I did not get the code to get the keys from the email/ text. Thankfully the people on site gave me the code so we could get the keys.Kimberly S.
I did not ask for furniture pads and I did not ask for 2 dolly's I was charged a extra 15 dollars . I will not rent from uhaul again.Tequan E.
Customer did not leave a comment.James G.
Customer did not leave a comment.Amanda P.
Customer did not leave a comment.matthew A.
Fast check-in and super friendly staff!sheryl F.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.Alexis B.
Customer did not leave a comment.Louis R.
Customer did not leave a comment.rachael S.
Customer did not leave a comment.tim G.
Customer did not leave a comment.Samuel L.
Customer did not leave a comment.Jena B.
Customer did not leave a comment.Bennett H.
Because we had it scheduled to drop off where we was at & the lady there was being not so nice saying that it wasn't scheduled to drop off their in we would have to go to Old Dixie Highway to drop off the truck when we plan lee called the one 800 number yesterday and they said yes that was fine the drop it off there so you all took out Navy extra dollars because of it I want that money back I had already made it promise that I would be in there to pay it when I got my check so now you're you're person that works of this location she needs to reimburse my wife the $80 that she took out because this is uncalled for weight plane lee had it scheduled from your main corporate office to drop it off at that location where we were staying so and then she wants to sit there and say it wasn't scheduled to be dropped off there someone owes us some $80 dollarsCaleb P.
Customer did not leave a comment.branden B.