Customer Reviews for Fred's Alignment & Service
(U-Haul Neighborhood Dealer)

Rating:

2.0

Argued about gas with the woman, had to get someone else to confirm I was right about reading the gas gauge.

Rating:

5.0

Good efficient location. Very helpful.

Rating:

1.0

The receptionist was incredibly rude. I sent my husband in to check to make sure we were in the right location and he did not come out for a while so I assumed he was waiting so I started the online sign in process when he came outside and told me I was messing up the whole process. I then went inside and was berated for following the instructions I was given. You can tell the lady is miserable at her job but that's no reason to take it out on other people. I would not recommend to anybody to get any car service or rent from this location.

Rating:

4.0

Nice people and good service.

Rating:

4.0

Despite U-Haul's lousy computer reservation and registration system, the good folks at Fred's Alignment & Service got the job done for me. Fred's did their job very well. U-Haul on the other hand, had all their online resources operating as if they were back in the 1990s. Neither the Android App nor their website worked and I needed to resort to a telephone call. What should have taken 10-15 minutes to arrange took about 90 minutes. And when I arrived for the pick-up, the U-Haul reservation system wouldn't work for the good people at Fred's as well. My final complaint was that I had reserved a furniture Dolly--- but Fred's didn't have one--- the U-Haul representative had come in the previous week and taken the ones they had--- away! I ended up stopping at Harbor Freight and had to buy one.

Rating:

5.0

The men who helped us move were fantastic!!

Rating:

5.0

Fred's Alignment is excellent. Suzanne is the best and most helpful. She goes well and beyond customer service. Kudos to Suzanne.

Rating:

5.0

I will return, great location.

Rating:

3.0

Drop off was closed but the lady Marlena Perez on the phone for us to close it out for the drop off was excellent

Rating:

5.0

We will used this service again!

Rating:

3.0

Ackward to get in and out. If you need to park your car while using the truck not really a place to park but way on the other side.

Rating:

4.0

Quick and easy pick up. Good experience. Would definitely use again.

Rating:

4.0

Very helpful people there. They took care of everything quickly and pleasantly.

Rating:

1.0

I will never do business with U-Haul again. I’ve been using them for 50 years. When I reserved truck on my phone for an12:00 pm pickup. They sent me a confirmation email and said that the reservation was good for 24 hours. We arrived at 2:00 pm and was told to have truck back at 4:00 because it was being least at 4:00 by someone else. I call that double booking to make money. We had no choice but to do it. This is poor business period and not to mention dishonest. This caused a lot of anxiety. I do NOT recommend U-Haul. I suggest using another company out there. The facility we went to was clean and my review is not a reflection on so much. They were nice people, but in my opinion they should have not confirmed the other people who wanted the truck at 4:00 because of the 24 hour email I was sent. I think U-Haul and the location I picked truck up were both wrong. Period.

Rating:

5.0

Service was amazing !! Best U-Haul in the area quick and the workers treated you with respect I drove here 20 minutes away. When I live next to the U-Haul on 7200 Chapman highway because that U-Haul is trash compared to Fred’s alignment

Rating:

4.0

No comment

Rating:

3.0

It was not marked clearly where to park the truck. I was focused on their address and parking lot which was too small for the truck. But I finally noticed a lot across the street that had one other truck. So I had to assume just to go there. Needs clearer signs. The drop box key was easy to spot. I did not have to interact to the personnel is why I marked No above.

Rating:

5.0

Susan was great to work with

Rating:

1.0

Horrible experience, Fred's Alignment & Service was fine, UHaul as a whole is entirely shit. The android app doesn't work, the location sharing doesn't work, they hit me with a requirement of 2 contacts/passport/lease agreement RIGHT BEFORE I was to pick up the truck because my license id was out of state. IF IT WAS OUT OF STATE ASK FOR THAT INFORMATION WHEN I FIRST FILLED OUT THE INITIAL APPLICATION, IT ASKED FOR MY DRIVERS LICENSE SO YOU DEFINITELY KNEW IT WAS OUT OF STATE BEFOREHAND! The was was slow, unresponsive, and randomly wiped out my session data so I had to constantly re-enter information a few times, luckily the agents were great, but waiting in the rain trying to pick up this truck was incredibly frustrating. Also there was a drug addict constantly trying to get my attention around the corner so that was concerning.

Rating:

2.0

Provider lied about gas level. I deliberately put 2 gallons in to more than make up for the 11 miles that I drove. I was still charged for an additional 2 gallons because they are claiming that the tank is lower than it actually is. Very dishonest.

Rating:

2.0

The holding location required backing across a busy hwy without a spotter and no assistance was given to connect the trailer, check its function or any damage notes before leaving the property with it.

Rating:

5.0

Excellent uhaul spot, very nice rep

Rating:

2.0

The only reason why this was not ideal was because someone parked a uhaul diagonally and there was no room for me to park mine. It was a Sunday so it was closed - I had to park it across the street.

Rating:

3.0

The woman who helped me return the U-haul was very friendly and helpful. She extended my rental for a day. Reservation and payment were easy. Great online experience.

Rating:

3.0

U-Haul was out of gas. We were given a 20 dollar “credit” to get the U-Haul to 1/4 of a tank. The truck tank size is 60 gallons. 1/4 tank at 60 gallons is 15 gallons which is what the truck is supposed to have when picked up. In Knoxville the price of gas is 3.80 a gallon, please explain to me how adding 15 gallons of gas is worth to 20 dollars?? Makes no sense.

Rating:

3.0

Truck was musty and it broke down an hour into my drive.

Rating:

5.0

They took care of us IMMEDIATELY and were very friendly and helpful

Rating:

5.0

The roof inside the cargo area had a couple of slow leaks. The cargo light also would not come on.

Rating:

3.0

The windshield had a large crack that was in my line of vision.

Rating:

5.0

Family friendly and well mannered personnel.

Rating:

5.0

The staff at Fred’s are great ambassadors for your brand. Excellent customer service

Rating:

1.0

We needed to figure out where to leave the vehicle. There was no clear instructions where to park

Rating:

5.0

Very nice people in this location was in and out in fast time

Rating:

5.0

Great, experienced, and helpful staff!

Rating:

1.0

Dirty location. Trash behind the trailers piled up in the yard. The tenant didn't check if the brake lights work he attached the chains improperly and didn't tighten the ball. If I hadn't been a more experienced renter I would have driven away with an insecure unit.

Rating:

3.0

This was an auto repair shop, not what I would call a typical U-haul location but it was very convenient to my destination. The staff were reasonably friendly.

Rating:

3.0

We dropped off after hours. They were prompt in getting us an email that our equipment had been returned.

Rating:

3.0

I was overcharged and wasn't given time to bring the issue to his attention.

Rating:

4.0

Was not clear which area to drop off in but staff saw me and helped v

Rating:

5.0

Easy to reserve, quick to pick-up

Rating:

5.0

Courteous and helpful staff

Rating:

2.0

The business looked closed when we arrived, all doors and bays were shut with no windows. The clerk gave the impression we were an inconvenience. She took our key and sent us on our way. No paperwork, walk around or anything. They did check it in within 20 minutes of drop off and no money was owed per the email. It just seemed a very impersonal process, thankfully we had no issues.

Rating:

3.0

We arrived late in the evening so, the drop-off location was closed (no problem). Their location/storage is gated so, it did give us pause to leave the trailer in the parking lot without a way to secure it (again, not an issue with the drop-off location).

Rating:

2.0

The location is a bit sketchy and the can of the truck reeked of cigarettes.

Rating:

5.0

NOT ONE THING BOB WAS GREAT TO DEAL WITH. THANK YOU

Rating:

5.0

The truck was dirty inside and out. Additionally, the A/C did not work properly as it constantly turned on and off. This, along with a filthy interior and windshield, made the experience inferior. I feel this experience can be resolved by refunding the additional charge for extra mileage as the initial cost for the rental was significantly expensive.

Rating:

1.0

When picking up the trailer from Fred’s alignment, there was a homeless person living in the trailer. I was also informed the trailer was broken by the homeless community. When I informed the company, they sent out two men to ‘check’ on the trailer which meant they went out and threw this man’s things on the ground. After returning the trailer, the company neglected to inform uhaul that I had returned the trailer. This was not brought to my attention until last week. Over 14 months later when I attempted to rent another trailer from an actual uhaul store and was told there was an e-file against me. I was never sent a ‘demand letter’ so was never aware of this mistake. This is a failure of the uhaul manager to not follow up on this supposed loss of property. I am very disappointed in the service I received by this and the amount of time it took to rectify this. The customer service manager, Ricardo Jimenez, was very helpful and open about what was going on. As a customer it is quite frustrating to keep hearing “Hector put this in” regarding the e-file. I heard this at the uhaul store (under whispers between sales associates) as well as by the e-file agent, the call center, and the customer service agent. It is my understanding that Hector was on vacation but at any other reputable business, there would be an alternate designated that could help. Franklin Curtis

Rating:

4.0

I didn’t know where exactly to park the truck after business hours. Lot was small. Thankfully an employee (Tony) was there and helped me.

Rating:

5.0

Super quick and easy pick-up for a UTK move.

Rating:

3.0

There was barely any gas in the truck when we got it - less than they said there would be. We put $40 in gas, drove 6-8 miles and brought it back. Then when we returned it with more gas than when we left and we were still charged an additional $37 after the fact. Just kind of annoying, but not surprised by this.

Rating:

1.0

This location has now wrongfully charged me on two separate occasions for more than $800 each time. I would not recommend this location to anyone and I’m not sure why I even received this survey as this was not my rental.

Rating:

2.0

I will never use this location again. They didn’t let me know they were closed on Saturday until two days before my reservation. I had to use the mobile pickup to get my truck and it didn’t work when I got there. I had to wait over 30 mins with customer support to get my truck. Seriously ridiculous.