Customer did not leave a comment.Jonathan F.
Customer Reviews for Freds Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The seal on the drivers window had an issue and the entire ride we had to listen to a high pitched whistle from this window. It was awfulJohn D.
No recommendations. Super convenient.Stephanie G.
Customer did not leave a comment.Mohammad M.
The process for checking the vehicle in and out is needlessly byzantine, requiring repeated attempts at logging in, and usually involving a rather lengthy call to tech support, which inevitably runs through at least three centers before reaching someone who can actually assist. Either make the website so that someone without three degrees in Computer Science can use it, or return good old reliable pen and paper.Jonathan R.
Customer did not leave a comment.Jesse F.
Customer did not leave a comment.Diane B.
Fred's is great. The truck was fine, no issues. The on-line process was difficult and frustrating. (U-haul website/automation issues). It requires you to attach pictures, but the camera is not enabled. You have to figure out how to allow that browser to enable the camera for that site... Once you fix that, and try to go back to the site, it resets and you have to start all over. Then, it needs a second â€œvalidationâ€. I had it call my wife's cell phone, but that went straight to voicemail... Finally called support, and they â€œapprovedâ€ the rental. This confusion had us sitting in the parking lot for almost a half hour, using two cell phones, to get this done. We're pretty tech-savvy people. Others would have been even more challenged and frustrated.William C.
There were some computer issues slowing things down, but the employee and one who I assumed was the owner, were very friendly and I will bring my car for service here if I ever need it.Francis S.
Customer did not leave a comment.Joy W.
staff was helpful and nice! quick and easy check in.Sophie D.
Customer did not leave a comment.VICTOR E.
Customer did not leave a comment.Joanne O.
They were not versed in the technology to rent your products. It took an hour and 15 minutes to finish rental arrangements on an on line order. They were very pleasant but not proficient.Russell T.
The people were very patient and friendly as they had to deal with software they weren't experienced with. This was true with pickup and dropoff. I was just as patient as I deal with technology challenges where I work. The vehicle was just what I ordered and was in excellent condition as it only had 3,500 miles on it. The A/C was incredible as it was 90 degrees.anthony D.