Wonderful experience. They are great to deal with!
JACK M
Customer Reviews for Freedom Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The straps on the car hauler were too short to get straps over the tires.
MARK BI just dropped the truck off on a Sunday. No one was there
SUE HCharged for 1/8 tank of gas. That wasn’t used. I noted when I picked up truck it was 1/2 tank not 3/4 tank took photo submitted and had adjusted. Turned truck in 7 hours after picking it up with a half tank. Was maybe 12 miles below where I picked it upon miles to empty and was charged for 3/4 tank on return. I feel this is wrong
Earle BNo extra mileage given for this rental. Extra mileage was given on last rental. Same move location pickup, move location and drop off as two weeks ago.
TERRY LThe battery wasn’t properly installed so the vehicle died on me. Luckily I made it to my final destination before it died. Not sure it’s this places fault but it’s we’re I got the truck.
deseree wWrong phone. Drop off address wrong. Drop-off looked like a junk yard.
Sam SNothing.
Daniel NI’m very upset because I was charged an additional 31.50 once I dropped off the truck without any explanation
Kevin KEverything from start to finish was great. Couldn't be better
PAT mNot there at noon when truck was dropped off.
Mona Cvery smooth drop off
Scott LNo place to put returned vehicle
DARREN WThis was the best towing trailer that I’ve ever rented.
Greg AGreat
Mario UEverything went smoothly
Sharon ENo one there. Just a sign with a guys phone number and a drop box for the keys and contracts.
Michael BIt was difficult to do the online check out because it could not recognize the location. But the gentleman that we talked to was very helpful.
John BThis location is easy to find and personnel nice to work with.
Christopher RThe lot was very trashy and not professional at all. Had to wade grass up the my hip to get in truck.
Robert MGreat customer service & communication!
lauren tGood d service in a timely matter nice guys to do business with
Sam MStaff was very friendly and returning U-Haul truck was very easy.
Janice WNothing.
Bradford BVery professional service.
Dusty HWe were sent to this location after our original site 40 miles away was unable to provide a truck. This location was great and when they didn’t have the truck went above and beyond to find one about 10 miles away. Totally different experience than what we received at Bentonville Ustorage the night before when we stopped in to see if they had the truck we requested early. The service counter associate was down right rude and made no attempt to even access the database to help us find another truck in the area. Despite the fact we rent 3 storage units from that site since last May 2022.
Jason QTrumans was the drop off,, no one around,, phone number did not work had to call 800 number was told to drop were we could
CRAIG GThe uhaul leaked and soaked the furniture. The mattress and box springs are still not dry.
jake oI returned all of my equipment at around 1:00 p.m. on Wednesday afternoon that was January 11th today is Friday the 13th of January I still have not received my $100 cash deposit back as I was promised I spoke with customer support twice they promised me at 8:30 this morning that Victor from this location would be contacting me via phone today it is 3:06 p.m. they close at 4:30 p.m. I have not heard from him yet. Every time I call it goes straight to voicemail which says the voicemail is full and can no longer take messages. When you're moving you're not looking for these types of experiences I don't ever want to deal with you all again.
Jennifer FThe truck did not run smooth at all.
Brandee FService excellent truck great.
Adam JCouldn't get ahold of anyone when we noticed the dolly was missing the rachet and safety chain on passenger side.
Rickie LExcellent no improvement needed
charles rVery easy process thank you.
Teddy HThis is the only place in Cassville to rent a U-Haul, as far as I know. I really like the manager, he is very accommodating, and very helpful. It’s a really good thing we have this U-Haul station in Cassville! It’s been a blessing to me a couple times now!
Elizabeth SI was told all lights were good to go but at night tail lights on left rear didn't work , brake and turn lights did but running lights didnt
francis sThe rental agent came in when the office was closed to rent us a car dolly. Thank you so very much for hiring such a respectful person to rent from in Cassville Missouri
thelma aThe owner was very helpful and made sure I was well taken care of.
Tabatha MFriendly and helpful!!
Danny HNice guy
paul dThe emailed receipt was sent to my phone. It was so small that it could not be read. I tried to enlarge it but I was not able to. I will be going back to Uhaul to get a printed receipt today. Otherwise everything was good.
WILLARD hClean the truck. Check truck to ensure tires are good and don’t have a flat or need replaced. Take pride in your business and care for the equipment. Otherwise just close up and give it to someone who will do the job right.
Randie WLane is always very helpful with rentals and answering questions.
MELISSA MNo equipment at my hometown location. Had to drive 57 miles to get requested vehicle and carrier. Local dealer had many trucks but I think they did not want to let them go on a one-way out of state.
Fredrick S