Great people and the available hours.
William V
Customer Reviews for Freeman Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service is job #1. So polite and helpful to do business with.
RICHARD SIt's the "add-on" charges that triple the price that is advertised. Like the Safe Trip charge - $15.00. A little honesty, goes a long way.
PATRICK SThe people running this place were absolutely wonderful! They made the experience great
CHRISTOPHER LDebbie is extremely friendly and helpful and get the job done to your satisfaction.
Parviz FVery friendly with amazing service!
JAMES PAbsolutely love them best customer service ever
Alden BExcellent customer service
RUBY GGreat Service/ Friendly Staff.
BRUCE CNothing. The experience was great.
RANDY RExcellent rental facility! Would definitely rent from here again!
JODY WDebbie was great to work with in renting the U-Haul truck.
PAUL BEverything was exceptional! Best experience ever!
MELINDA LGreat service, dependable and super friendly. I’ve used them before and I’ll use them again. No problems, great van and an easy move . Thanks !
JAMES MLoved the ladies personality. Great place.
MICHAEL SDebra and Doug were both easy to work with during this process.
Tony RShe was a pleasure to work with, so sorry I can't remember her name.
Kelly PNothing to improve. The people were great to deal with-really good folks.
Tony SEveryone in this location was very friendly and helpful specially Debbie. She went out of her way to help.
Parviz FExcellent service
STEPHEN FI ordered 2 dozen blankets only got 6 blankets. Ordered 1hand cart and got 1 utility cart.
ROBERT EGreat folks and easy process!
KIMBERLY RDebbie was super helpful and really great to work with. What a fantastic experience.
RICHARD JDebbie and Mr. Freeman did an excellent job and I would highly recommend them to everyone!!!
BOBBY FVery helpful with everything gave good advice
STEPHEN DBest client service ever..
MARGARET SThe lady (ashamed I didn’t get her name) that runs this location is INCREDIBLE! She really made the whole experience so easy and very memorable. We won’t get a U-Haul from anyone else from now on! Thank you 🙏🏼
DOUGLAS DDoug was great to work with. Called him before picking up trailer and he had brought if up to the front of store for us to pickup.
SCOTT MFast and professional service very friendly people
Ernest LThe person I delt with was very rude and argumentative. I was very shocked.
William BI don't think it could get much better at this location. Debbie at the front desk was amazing. First time renting. She explained everything to me. Hooked it up and gave me all kinds of tips. If renting again I would definitely go back to the location on Duncan Br. In Cleveland Ga.
JUANITA WFreeman Storage was awesome in the whole process of renting my a truck. I will use them again!!
Sharon WEverything Ifrom start to finish was exemplatory. Personal & management were great to work with. It was a very good experience from inception to end. Doug Freeman and Roy Bolt both were fantastic and more then accommodating.
Margaret GMake the app easier to pick up. Luckily the location business was open and helped me with the pick up
JAY MCompany moved my pickup location and never notified me . Truck was dangerous to drive as well . Somehow survived. I will be asking for a full refund
Charles SVery helpful. On top of it!
JOHN JThis location’s staff is very friendly and helpful.
TERRELL MGreat experience.
TY CThe owners were very helpful and anticipated all my needs. all their instructions were greatly appreciated.
MARSHA SOverall I was satisfied. Debbie was a great help seemed to know what she was doing. Thank you.
RICKY BNothing
LESLIE BFriendly and efficient, well run operation. Thank you.
MATTHEW BDEBBIE IS THE BEST!!!
DAVID LThere were excellent. All my questions were answers. They had everything I needed to move. I recommended for sure.
Evaleez GNa
doug pI will always use this location they are very personable and they were able to meet my U-Haul needs
mark sGreat service, kind and friendly, this will be my new location for all uhaul rentals. Will recommend... if you want great service thus is your place. Thanks for everything guys.
Billy CBest rental location I’ve ever been to. Friendly personable rep and all equipment and accessories were staged and ready with no issues. Anticipated charges and after hours drop off were clearly explained. Would definitely rent from this location again.
George DMr Freeman was great! We will definitely use them again
Jake LEasy return, thanks
RUTH ADropping off the unit was very time consuming. Having to do it through the website seemed unnecessary. I dropped off when the location was closed and didn't have my phone with me. I had to have a neighbor bring it to me to complete the transaction. We have a signed contract and Uhaul has my credit card, just my opinion. This is no fault of the specific location, but company policy. If I had been aware of the drop off procedure, I would have taken the proper steps to be prepared.
Joe GNothing that I can think of ! Everything went smoothly.
larry dThe nicest people. Told me everything I needed to know about the rental. A+
ARMAND MDebra was great Very helpful Walked me through everything in a way I could understand Great customer service Will use again
David GSome of the best and friendliest customer service I’ve had came from local and honest good people at this location. Would prefer to use them again should the need arise. Thank you! - Rob Clinton
Robert CNo need to change anything, excellent service.
Terry PThe service at Doug Freeman Storage Facility was very professional and personal. Mr. Freedom took care of my storage needs like a pro. Debbie was very pleasant every visit. I recommend this facility for anyone who needs dry storage for their personal items.
Ruth C | Overall ExperienceNot gated but never felt security risk there
Gary B | Overall ExperienceGood servive
CHRISTY S | Overall ExperienceWonderful people
Lisa J | Overall ExperienceGood
Paul F | Overall ExperienceThanks!
LINDSEY M | Overall Experience