Doug went out of his way and came into work to help me. He was friendly and professional. He made sure I had the the best price for my needs. He showed me different options. It was very easy to rent the truck. 5 stars for Doug.SHAWN K.
Customer Reviews for Freeman Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GEORGE S.
give clear concise directions and information to your customers especially if they have to use pickup their equipment at a closed location. And I need to speak to someone about the charges as it charged for two days and we brought it back the same day. Please have someone call me about this matter. Thank you.George A.
Customer did not leave a comment.CHARLES G.
Everthing was great .. especially the agent ..she is top notch ..Andrew P.
Can't think of anything as my customer expectancy was a 10 for my experience. Thank-youRobert M.
Customer did not leave a comment.DAVID N.
The units that we rented rained in them and got our furniture wetWANDA P.
Customer did not leave a comment.Andrew P.
Great customer service!!!Brenda W.
Customer did not leave a comment.KELLY A.
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.Holton K.
Customer did not leave a comment.Susie T.
The combination key lock was very difficult to manage and hard to get open without assistance. It was on a Sunday, but UHaul as a whole should look into a better system for supplying their customers with their keys, like something electronic.Shaina K.
Being slightly technologically challenged, being able to reset the miles to empty would have been a good instruction. Not a big deal, just a thought for some of us older folks renting equipment.Richard C.
Absolutely nothing. Hands down, would come here again if need be. Professional, courteous, and friendly.NICOLE A.
I thank you for the Excellent service provided by u-haul, everything went well!Rickey F.
Customer did not leave a comment.RYAN S.
Absolutely the best costumer service I have ever experienced with usual! This location is super friendly and makes the process so easy. Will definitely rent from them again in the future!Charles S.
Debbie was very nice and personable.WILLIAM F.
Customer did not leave a comment.Cathryn D.
Every interaction with Freeman Mini Storage was great! The Uhaul side of it was disappointing to say the least. I received multiple confirmations for different locations and times for pickup and Freeman Mini Storage went above and beyond to make sure everything was straightened out. Uhaul's pickup process was a pain asking many unnecessary questions even asking for extra contact information other than my own, this was beyond unreasonable, uhaul had my driver's license, selfie, and my credit card, no one else had anything to do with the truck rental and asking for other people's personal Information was uncalled for. Also the trucks should be equipped with cruise control and size/ weight of the truck is no excuse, 45-foot class A RVs have cruise control there is no safety reason a box truck can't. Again Freeman Mini Storage was amazing, I believe the lady who helped me was named Debbie, she was so sweet and helpful! All of the negative aspects of my rental came from the uhaul website, truck, and uhaul customer service (specifically the time on hold to speak with someone). I will certainly use Freeman Mini Storage again if I need any of their services, uhaul on the other hand, sadly, I am not sure at this time.Aleisha S.
Customer did not leave a comment.KIMBERLY W.
Freemans was the nicest people that I have ever met. I will only go there for rentals.Zach M.
Customer did not leave a comment.Elizabeth C.
Everything was awesomeJAMIE K.
Debbie provides great customer service!PENNY N.
Great people went out there way to get what I need definitely will be going back if I ever need tokDashaun T.
Customer did not leave a comment.Donna G.
Great Customer Service. They were very friendly and happy to help me with whatever it was i needed. I would recommend them anyone!Joseph L.
The service was perfect. Doug and his staff were professional and friendly and the truck was clean and in good working order. The pick up and drop off processes were efficient and easy. We will definitely rent from Freeman's again when we need another truck.PAMELA K.
The owner Doug Freeman is courteous and helpful. He personally did my rental and took the time to answer all my questions. He made sure that the chains were not dragging and all connections for the trailer were secure. I recommend this uhaul dealer. Thank you!ERIC P.
Customer did not leave a comment.Jerry H.
I was having issues with the Uhaul app and could not pick the truck up. The office was closed at Freeman Mini Storage but I called the number for Freeman Mini Storage and Mr. Freeman was there at the location within 10 minutes. Mr. Freeman was very cordial and offered excellent customer service! I would highly recommend this location!Larry M.
Customer did not leave a comment.Ryan S.
The lady that works there was great and very friendlyDustin S.
Customer did not leave a comment.LISA D.
Debbie is amazingShanta G.
Remove the Trump propaganda. Very racist environment. The front and back of the truck weren't clean. The outside wasn't clean. The change oil message stayed on the entire time. I was charged for a fuel fill up when I returned it on full.Amanda R.
No one there at time of drop-off .robert M.
Customer did not leave a comment.tony G.
Nothing at Freeman Mini Storage. Their service was excellent, fast and very helpful with choosing the right equipment. ThanksDanny W.
Customer did not leave a comment.SHERRY R.
Customer did not leave a comment.Damian S.
Great people, and customer service! Thank you!ROGER S.
We had a great experienceBarbara H.
Customer did not leave a comment.William B.
Customer did not leave a comment.Douglas B.
Very friendly and helpful. Daughter loved the Christmas displays and toys to play with while.we filled out the paperwork! Great location!JOHN L.
Customer did not leave a comment.jesse P.
all goodNelson Y.
Debbie was awesome to work with!Todd C.
They were great all the way around the equipment was excellent and so was the customer service will be recommending to all our family and friendsedward V.
Peak performanceGerald W.
Not sure if I would recommend. This was the worst experience I've ever had with uhaul by far.Ray B.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.pam R.
Smooth operation from reservation to pickup to dropoff! Debbie was great to work with! Highly recommend!Holton K.
Customer did not leave a comment.Dana F.
Doug was great, went over and above my expectations.James C.
Doug Freeman is a joy to have met. He made sure I knew how to use the equipment, was prompt and thorough on pickup and delivery and incredibly friendly and kind. I will definitely be recommending him to others. I already have!PETER W.
Stellar customer service! 5 stars!John W.
Long waiting times to speak with customer service, regional managers that lie about speaking with the customer to resolve a dispute, told by 2 service agents that it works this way, and told by a 3rd that it does not. I work in the automotive field and have referred people to your business, won't be doing that anymore.STEPHAN L.
Customer did not leave a comment.WAYNE R.
"Inventory availability" at closer locations, or transport the reserved item to the desired pick up location. While the location we used was fantastic, it was also a 30-minute drive from our house, although there were several UHaul locations MUCH closer to us.David F.
Customer did not leave a comment.Tammy W.
Mr. Freeman went above and beyond helping me several times over the phone after hours while at his son's baseball game. Being from out of town and there helping my son with cleanup after a move, Mr. Freeman even sent me via text directions to the landfill.Susan C.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Mitchell R.
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.David L.
The owner and staff could not be more helpful. I highly recommend this location. Robert SROBERT S.
Excellent service. This will be my UHaul location for all future needs.John L.
Customer did not leave a comment.Richard I.
Customer did not leave a comment.HENRI K.
Great experience with U-Haul once again! Twice in two weeks!!!!!Tracey S.
Customer did not leave a comment.Timmy S.
Very friendly and helpful, no need to improve!PAUL C.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.Mindy F.
The couple were very friendly and made us feel welcome. Very informative about how to hook car up on the trailor. Very nice enjoyed talking to them.Forrest D.
Nothing, just keep on doing what you do.WALLACE J.
Customer did not leave a comment.BRENDA G.
Owner was outside when we arrived. He directed us where to pull in and then he took over from there. The return process was quick and easy!!!!!!Tracey S.
unsure of anything you need to do.BILLIE D.
Customer did not leave a comment.Sandra W.
Customer did not leave a comment.Amy L.
Customer did not leave a comment.David B.
I see nothing needing improvement. The staff are very professional and outgoing. I felt very comfortable with my experience and will return to them when I need their help.RANDLE J.
nothing I can think about. The Freeman location is the best and the lady there is courteous and goes out of her way to explain everything. good service.Neil M.
Everything was perfect especially the customer service provided by the staff. They made me feel like they truly valued my patronage. I will definitely use this location in the future.ROBERT R.
Customer did not leave a comment.JOHNNY R.
Great job, Doug & Debbie!!JOHNNY R.
Customer did not leave a comment.Branka M.
Ongoing problems with figuring cost of truck rental. Insurance company and credit card company say I am covered. Dealer says I have to have coverage, so the per-day advertised price is a farce. Company should fix this.WALLACE W.
Customer did not leave a comment.GEORGE S.
Doug and Debbie were THE BEST! This was the best uhaul location I've ever been too! I can't wait to use them again!Kate L.
Customer did not leave a comment.RICHARD W.
Debbie was amazing. She was very patient and kind. Highly recommend.James P.