Customer Reviews for Freeman Parrish Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Freeman Parrish Towing

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Timothy look W. on

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Justin W. on

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Steven B. on

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mickey S. on

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Gary R. on

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By the time I unloaded my car off the tow dolly they had completed the check-in. All I had to do is drive away...great service!!!

Will B. on

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Jason B. on

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Caroline C. on

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Allen C. on

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Very friendly, knowledgable, young lady. The man that she got to help hook the trailer up was very efficient and caught a short in the trailer wiring before I drove it off the lot.

Jeff M. on

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James G. on

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David G. on

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Richard B. on

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Charles M. on

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martha C. on

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Jay C. on

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Business was closed. I dropped off the trailer per Uhaul guidelines.

James H. on

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Melissa M. on

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The gentleman who’s job it was to attach the trailer refused to hook it up while it was raining. I had to wait for the rain to die down before he would go out and hitch it. While waiting he told me about how he’s been fired from this job 9 times and he doesn’t care if he gets fired again because it’s not worth it to him to go out in the rain and get sick. I pointed out that it was supposed to rain for the next 3 hours and he literally said he didn’t care. The other staff was nice enough to make coffee while I waited but didn’t offer an alternative to getting me on the road faster. They should let people know when booking for this pick up location, that they will not be hitched in the rain seeing as how Baldwin county sees rain over 100 days of rain per year.

Richard S. on

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Very pleasant and efficient service!

Jennifer L. on

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My husband said everyone was friendly and very helpful- it was a great experience.

Jeremy K. on

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Steve W. on

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Extremely helpful when rental needs changed.

Joseph L. on

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Keep doing what your doing

Donnie M. on

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Richard O. on

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Provide a way to check the rental back in without a smartphone. Maybe print something ahead of time that can be filled out and dropped in with the keys. Some of us don't have smartphones, follow the rules, and need to drop off rentals after hours.

Wayne H. on

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You all were fantastic, thank you for your help!

Tammy T. on

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Just keep your friendly staff and smiles

Jimmy C. on

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I have always received great service from this location

Philip Y. on

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The check in on the phone didn't work so good, but the in person agent was fantastic.

Donna W. on

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Signs directing you to the U-Haul desk.

William T. on

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Keep up the good work.

steven H. on

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Perfect

Justin P. on

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lourdes D. on

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Excellent customer service.

lourdes D. on

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Excellent customer service.

Larry D. on

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All was good , the lady at pick up knows what to do. So helpful and nice, more like her would work.

Lee M. on

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JAMES S. on

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Everything was exceptional.

RICHARD S. on

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John B. on

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Great fast service

RICHARD S. on

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Great people. Well stocked with equipment.

RICHARD S. on

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Friendly courteous service.

Christopher C. on

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Charged me for an extra day when I dropped off on time and used the UHAUL App to do so. Confirmed on the UHAUL website as delivered on time and in good condition.

Porter K. on

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Ric M. on

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Preston C. on

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Raymond M. on

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Make sure bed of truck is clean before leasing it out to a new customer

Stuart K. on

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Excellent customer service. Truck worked well...was ready when promised. Much better experience than at the Spanish Fort location 8 months ago. Never got a survey question.....shorted me on fuel and refused to correct it despite my evidence....My faith in U-Haul is restored...

Marcelino M. on

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I made a reservation at a different location for a 10 feet truck but it was not available, so I was sent to this area to pick up the truck. The seats and floor was full of pet hair and I requested a cleaner truck. I received a 14 or 15 feet truck and was charged a lot more, from the amount stated when I made the reservation. I am disappointed and dissatisfied with uhaul. I have been using this company for many years, but now I am considering other options.

JOE E. on

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Not much!!...these guys are GREAT - fast, and they all seem to know what they are doing!!...the equipment was spot lees clean - Keep up the good work there!!!

John R. on

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Nothing to change

Bruce M. on

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A great overall experience.

Thomas J. on

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Marion B. on

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Derrick J. on

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Michael I. on

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andy R. on

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Joseph C. on

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Alison H. on

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CJ R. on

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Nora J. on

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pandal C. on

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JOHN C. on

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Daniel H. on

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Great staff. Very helpful. I will go out of my way to use that facility again. Kudos to the group there.

Paul D. on

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Easy access and drop off . Professional and courteous service .

Thomas G. on

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David H. on

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KENT B. on

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DONALD S. on

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I rented a 15 ft van but one was not available. I had to take a 26 ft van. This cost me more money for gas and is more difficult to drive.

Micah J. on

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It was very good and I think of no improvements. Thank you.

Toma C. on

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Our closing date had change a few time and they were extremely accommodating to change our pick up date for when we really needed it. They were very helpful to explain how it was hooked up and made sure the trailer rode safely.

LESLIE H. on

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Very nice & friendly!

Domenic P. on

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Great folks working there! Go out of there way to make things right and to help their customers!

MIGUEL C. on

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the trailer tag and registration was expired by a year. when I asked for a new trailer that was not expired I was treated like i was being ridiculous, went to get another trailer and believe it or not it was expired by 7 years (yes seven! plate said 2012). was forced to take the first trailer.

Philip S. on

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Reed M. on

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Truck should be clean and in good working conditions.

Mary F. on

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Wonderful, no - stress experience. Made reservation on-line; no hassles. Great folks at this location! We will use U-HAUL again for our travel needs.

Edward D. on

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Everything great.

Beth G. on

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Drop off went well

Kathleen B. on

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Kedric M. on

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Great experience with professional, courteous staff!!

Charles F. on

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Tell dispatch to stop screwing with my reservations. I had an issue with this pickup and did not get the truck desired so I could not pick up all my stuff. This is the second time I have been screwed by U-Haul. I will use another rental the next time.

Debra B. on

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Raul R. on

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We had a great experience picking up and dropping off.

RYAN B. on

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Kimberly T. on

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Linda C. on

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Carol M. on

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Marsha C. on

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Glenn S. on

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SCOTT G. on

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Great location...Very helpful and great customer service.

Laura L. on

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Nothing

Brian P. on

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Tyler G. on

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Def should b more upfront about pricing all in all it was 177 dollars if u include gas 50$ to high in my opinion but overall good experience

Nick F. on

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Jacob Y. on

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brendan K. on

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DANNY R. on

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Great friendly service. Love doing business with friendly people that really care about their customers. Could not have asked for a better experience. Thanks again!

Mike T. on

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Uncomplicated and very easy!

Christopher M. on

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