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Monica H
Customer Reviews for Freeman Parrish Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always very professional and friendly
Dale MExcellent location but the UHaul app process was a cluster.
Amy SNA
Julie BStaff at pick up and drop off location extremely helpful and knowledgeable
Alishia RFriendly staff. Knowledgeable and first class personnel. I would highly recommend this facility.
ROBERT WQuick and easy pickup
Brian HI received exceptional customer service from start to finish. The staff was professional, knowledgeable, patient, and genuinely committed to helping me. Every question was answered clearly, and my concerns were resolved quickly and efficiently. The entire experience exceeded my expectations and made me feel like a valued customer. This is the kind of outstanding service that builds trust and loyalty. I highly recommend this team and would gladly give them a 5 out of 5 stars for their excellent customer care. Thank you!
Laura GPulled into the lot, dropped the keys off inside and was on my way. Nothing to it at all. Thanks Freeman Parrish Towing.
Ryan HAlways a pleasure renting at Parrish!
JENNIFER DVery friendly staff, treated us like we were important.
TAMARA An/a
Herb Sdrop off after hours
THOMAS Lno issues
Wayne WI wouldn’t change anything
Audwin TJust keep doing what you are doing? Great service!!
Paul SI would like the online rental reservation system to highlight that a trailer rental default period is only 6 hours. Not a problem with the dealer!
Gerald BNot friendly at all
Shannon WGreat helpful team, great service.
Mark DI had to wait two hours to rent the trailer because U-Haul websites were down. U-Haul needs to have a way of renting equipment when their websites are down. It was almost as if U-Haul had never rented a trailer before the Internet. Two hours of my time was a huge waste and inconvenience for my move.
MARK CNeeds a sign or something designating where to go, drove all the way to the back and had to ask someone where to go. Everyone was helpful and nice.
Johnny GGreat Friendly Team, very helpful.
Mark DIm not giving this rating for Freeman Parrish. Its for Uhaul. The app is horrible!! Took at least 40 min.at pickup. I had to contact customer service. Drop off was just as bad. Couldnt use app. Just dropped key off in box.
Brenda TNeeds a better system with respect to communications.
Joaquin GVery friendly staff at Freeman Parrish. Will def be using them again. And now going to start getting my oil change there too. Great friendly service. Thank you again.
Michael GNice people to do business with
Patty BExcellent service & the people who dealt with me were very polite & professional.
Stephen TThe 10-ft truck was relatively spotless and well maintained. However, the 9-ft x 4-ft motorcycle utility trailer with ramp had muddy fenders with a small bank of leaves and sweet gum balls in the bed. They were quite considerate and helpful in verifying and making the correction when I pointed out that the truck's gas tank was not as full as the initial invoice indicated.
James VOnly reason for no was because I did not interact with any personnel
Emma JEasy peasy.
John SParish is the only place I will rent from!!! The customer service is awesome!!!
SHANE HQuick and simple. Completed everything on line to save a lot of time at this or any location.
WILLIAM SHave been doing business there for years. Great people. They also have a mechanic shop if needed.
DANIEL WExcellent customer care! So professional and polite.
CYNTHIA MI don’t know I was very happy with the service
Mark SEasy rental and return process!
Catrina WRent cars??
Jonathan SCustomer Service was Great,
John FThank you!!
Alex HNo complaints-friendly service and helpful advice
Mary Lok
CHARLES MNobody was there when I dropped it off
Kevin ETroy and the whole staff just great people the service and help were outstanding thanks for a fast easy rental. A+
MICHAEL EI’ve been a repeat customer and will continue to do so.
Audwin TAll good 👍
CHARLES Mall good
CHARLES M