Customer Reviews for Freeman Parrish Towing
(U-Haul Neighborhood Dealer)

1273 reviews

27121 US Hwy 98   Daphne, AL 36526

(251) 626-5424

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 626-5424

27121 US Hwy 98
Daphne, AL 36526

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth Y. 
Rating:
5.0

My only suggestion would be to have more packing supplies available for purchase. I needed a 70" TV box and a Large Wardrobe box, but they didn't have either in stock. Their stock for packing supplies was pretty thin in general.

MICHELLE F. 
Rating:
3.0

The car trailer I rented needed to have 3 of the tires replaced. One was flat with a nail in it, two were completely bald and warped.

JORDAN P. 
Rating:
2.0

Customer service rep at this location was very rude and unprofessional. They put me in the wrong size truck. I ordered two dollys and only got one.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
4.0

Customer did not leave a comment.

richard A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

As soon as Josh saw me pull in he ran out to take care of me. I was over on mileage because I had to take I-20 from Dallas to Alabama and come down the middle of the state to get to Mobile, since Hurricane Ida was moving in and Southern Mississippi and Louisiana were being evacuated. Josh understood and waived the additional mileage and explained I would still have to pay the tax on it but not the miles. I was ready to just pay it, but with all my recent expenses this came as a blessing. Awesome Customer Service Josh! I will recommend Freeman Perrish to anyone in the area who asks, not only for Uhaul rental but also for the other services they offer.

Aaron M. 
Rating:
1.0

It took us 2 hours to figure out/ get in touch with a representative on the phone. No one was there to help us. We tried using the tutorial on the uhaul app to show us how to pickup our truck using the 24/7 service but the video was 3 years old and the site has been updated since then. The automated responses were equally unhelpful, as it would hang up on us instead of transferring us to a representative or offer any help. If it wasn't for me finding a number that worked and Representative Lisa helping us, we would have wasted our day to move out. Probably won't be ordering a uhaul again if the experience is anything g like this next time.

ETHAN W. 
Rating:
4.0

Customer did not leave a comment.

KEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Hollis A. 
Rating:
5.0

Nothing - all went well as normally is the case with this location and staff.

SIDNEY S. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

The AC on the truck would not blow through the dashboard vents but only through the floor vents. Might want to get that checked.

BRONSON B. 
Rating:
4.0

Always a good experience renting from Freeman Parrish Towing.

Roderick P. 
Rating:
5.0

The location was good enough for me as it was a “multiple use “ facility; it rented equipment there also. The staff was friendly and helpful and I would use the service again

Luther H. 
Rating:
3.0

Customer did not leave a comment.

Kimberly B. 
Rating:
3.0

Our uhaul apparently had a leak somewhere. Of course it came a down pour so of course some of our items got wet. Clothes, bags, boxes, etc.

TYLER P. 
Rating:
5.0

Smooth transaction

TONY B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Hard to find. Maps app took me to other side of 4 lane divided road. Not much signage.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
4.0

Only problem that I had was that I was unavailable to get the utilities equipment mover when I picked up the truck.

PAUL G. 
Rating:
5.0

Repeat customer, will be again!!

GARY B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen T. 
Rating:
5.0

Everything was outstanding - prompt courteous service

SIDNEY S. 
Rating:
5.0

Great crew here. Enjoy renting from this place. I recommend themm for all your rental needs

WESLEY C. 
Rating:
5.0

In my opinion, no improvement is needed at this location. Josh and the other personnel are personable, accommodating and totally expert as well.

Charles V. 
Rating:
5.0

The trailer had a tail light out but Josh fixed it. Great service. Good trailer.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

DYLAN N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH Y. 
Rating:
5.0

Customer did not leave a comment.

Herbert K. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
3.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Very helpful and excellent service.

SHERREE H. 
Rating:
5.0

Flawless execution. Great vehicle. Great service.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

JESSE S. 
Rating:
5.0

They were closed for the holiday weekend so i cant comment on anythung.

SHANNON S. 
Rating:
1.0

Customer service was absolutely terrible and unacceptable , I was suppose to pick up The uhaul at a different location for it to change a couple of days before. I called and the person I talked too wasnt willing to help at all and very rude. I was told when picking up the uhaul and the day I was taking the uhaul bakc That I could drop it off at anytime and wouldn't be charged only to be billed for a extra day for the uhaul called the place they referred me to the 1-800 number that couldn't do anything and have yet to hear back from a manager to fix the issue like I was promised. I can say I will never use uhaul again after this experience and pray that they will fix what they are trying to charge me for a extra day. I will not refer anyone to uhaul after this experience

JASON A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Everything was exactly as I had expected. Personnel were helpful, accommodating, and friendly!

GRACE K. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

ALFRED S. 
Rating:
4.0

Great experience. Friendly staff. Only down fall was AC was not working.

SUMMER G. 
Rating:
4.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Cassaundra C. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Nothing

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Robbi T. 
Rating:
3.0

Customer did not leave a comment.

ALESIA W. 
Rating:
3.0

Customer did not leave a comment.

Lewis S. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

HAROLD D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Samuel D. 
Rating:
4.0

Easy and fast service. Easy to find and was in and out. Thanks!

Carl D. 
Rating:
3.0

Place was understaffed. One guy was being ran to death.

JAMES R. 
Rating:
2.0

Trailer had busted fender, dirty inside, corners were cracked & allowed water in & two front tires had tread separating from tire body. Glad to share pictures if you desire (not sure how to upload)

JASON F. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

JANA B. 
Rating:
4.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
1.0

As soon as I pulled into the driveway I was immediately screamed at by someone who worked at the body shop portion of the business. The owner wasn't there and the employees did nothing. The man yelled at me non stop. I was driving a 26' truck with a car tow behind. I didn't know where to park because there was no space for it. Before I could take 5 seconds to look around the man was yelling and cussing. The employees did nothing to make him stop. Some of them even thought it was funny and were laughing. I'd been driving for 12 hours. It was a TERRIBLE experience. They shouldn't be allowed to rent Uhaul trucks because their lot isn't even big enough to pull in from the street. I give them a 0 out of 10.

JULIA S. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Kerry B. 
Rating:
5.0

Great customer service on a Saturday

PATRICIA D. 
Rating:
5.0

The young lady is always friendly and helpful, quick and easy! I will always use them !

THomas R. 
Rating:
4.0

Customer did not leave a comment.

Lindsey B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

The U-Haul app is very frustrating to use and slow.

Nathan A. 
Rating:
5.0

When I dropped off the truck they made it very easy to turn the truck in and be on my way. I was very impressed with how efficient and easy this process was. I've dropped off about 15 uhaul trucks in my life, this location was BY FAR the easiest to drop off at.

JEREMY V. 
Rating:
5.0

Customer did not leave a comment.

Marceline S. 
Rating:
5.0

Very nice and got my u haul dropped off quickly. I would drop off here again.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

cathy A. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

HARRY M. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Frederick R. 
Rating:
5.0

Repeat customer, will be again.

GARY B. 
Rating:
5.0

We were able to squeeze in a truck rental to move my daughter. The move was last minute and it worked great! The folks @ Freeman Parrish were so helpful! This is my 3rd experience with them, they are the best! Thank you!

CATHERINE H. 
Rating:
4.0

Very good. Stopped in, talked to the agent and within a few minutes I was on the road. Very good service.

Richard B. 
Rating:
5.0

Great branch, great customer service. 4.5 stars only because I reserved 3dz blankets and they didn't have any available when I arrived.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
No reviews have been submitted for this location.

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