Customer Reviews for Freeman Parrish Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Freeman Parrish Towing

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

David G.
Rating:

My son-in-law returned the trailer. The drop off process was apparently efficient.

Noel S.
Rating:

Customer did not leave a comment.

KELLIE M.
Rating:

Please make sure the truck is actually cleaned. We opened the door and German cockroaches were everywhere. It was terrible. Called the Uhaul office and they said well never dealt with that before. He wasn't sure what to do. After some negotiating we ended up with a different truck. But truth is make sure they are clean as you expect and charge fees when they are returned dirty.

TREVOR A.
Rating:

Took me over half an hour to locate the key drop box.

Larry K.
Rating:

Customer did not leave a comment.

John M.
Rating:

Large lot made for an easy truck drop off. Office staff was friendly and took only 2 minutes to finalize drop.

William R.
Rating:

Customer did not leave a comment.

DAVID A.
Rating:

Customer did not leave a comment.

Jonathan B.
Rating:

Customer did not leave a comment.

MICHAEL G.
Rating:

The guy Albert who was there to "Help" take the dolly off my truck was rude and unprofessional. They treat UHAUL costumers at some of the locations like they are doing us a favor. I would suggest that UHAUL demand locations retrain the employees in how to treat customers. I'd be embarrassed to have employees act like this location and the Clinton Hwy Location in Knoxville. I'll look for a different moving option next move.

Patrick L.
Rating:

Customer did not leave a comment.

James H.
Rating:

Customer did not leave a comment.

Pia U.
Rating:

Customer did not leave a comment.

DONALD Z.
Rating:

Quick and easy return. Agents were helpful and ensured my turn in experience was quick and easy.

Blakely A.
Rating:

Nothing wrong with the service or the people at this facility. Especially the lady behind the counter I would give her a 11 out of 10 if I could. On to the only negative, I noticed that there were "no smoking" signs in the rental but there were ashes all in the floorboard.

Paul B.
Rating:

Customer did not leave a comment.

rudolf O.
Rating:

The only issue we had is that the trailer roof was leaking water during rain.

JASON J.
Rating:

Customer did not leave a comment.

JASON M.
Rating:

Customer did not leave a comment.

david C.
Rating:

Customer did not leave a comment.

Nashanda L.
Rating:

The back wasn't cleaned out I had to sweep before using it otherwise it was great . They really made my rental easy .

Rowland C.
Rating:

Only have positive comments.

David G.
Rating:

Customer did not leave a comment.

ROBERT P.
Rating:

Customer did not leave a comment.

Rafael H.
Rating:

They gave me the dirty truck, and in the end they charge me for cleaning the truck, regardless of the fact that the evidence uploaded by the application that the truck was dirty when I picked it up.

Jimmy C.
Rating:

I have rented from this location several times. They are professional and courteous. They will always get my business.

KATHERINE M.
Rating:

Customer did not leave a comment.

DARELL A.
Rating:

Customer did not leave a comment.

mary S.
Rating:

Customer did not leave a comment.

Nashanda L.
Rating:

The staff was friendly ,polite, and with me loosing my apartment to Hurricane Sally I was feeling lost and stressed out but when I picked up my uhaul my mood changed the staff was that GREAT inside the building and outside the building.

Robert W.
Rating:

The staff is friendly and helpful.

Juan A.
Rating:

Customer did not leave a comment.

Derrick W.
Rating:

Customer did not leave a comment.

ROBERT S.
Rating:

Customer did not leave a comment.

David D.
Rating:

Customer did not leave a comment.

Anthony C.
Rating:

Wider seats

Joseph A.
Rating:

Super easy to drive, we are very happy. The person who helped me was delightful.

Jon S.
Rating:

Customer did not leave a comment.

Julie C.
Rating:

Customer did not leave a comment.

Benjamin W.
Rating:

Second week in a row I returned a truck on Sunday, & second week in a row the website WOULD NOT let me turn it in online. It once again would not recognize my location, no many how many times I tried. If there's going to be a $20 fee for not turning it in online, this NEEDS TO BE FIXED! Not happy about this. Everything else was good.

John P.
Rating:

Slight wait for service as only one counter person was there. Quick after that.

STEVEN J.
Rating:

Employees at location were friendly and helpful. I does seem like if the trailers were equipped with a trailer jack that it would be easier on the employees to handle them.

Jason S.
Rating:

Customer did not leave a comment.

Daisy C.
Rating:

N/A

James S.
Rating:

Customer did not leave a comment.

Martin D.
Rating:

Answering the phone calls in a timely manner.

KENNETH J.
Rating:

Customer did not leave a comment.

TONY B.
Rating:

Best Customer Service. !

Michael M.
Rating:

Unable to answer. The location was closed when I dropped off my equipment. The outside appeared to be well organized and clean though.

Robert C.
Rating:

Customer did not leave a comment.

TONY B.
Rating:

OUTSTANDING AND FRIENDLY STAFF !!! HIGHLY RECOMMEND!!!

James L.
Rating:

Customer did not leave a comment.

Patricia K.
Rating:

None

Jina G.
Rating:

I reserved a 10 ft trucked and was given a 15ft and ultimately charged for 15ft truck which was more than I needed. I was not notified of the change to be able to cancel or opt out. Secondly, one hour into my trip it began to rain heavily and water started pouring inside the cab and I was soaking wet. I had to find towels to keep from getting wet as was in the middle of no where with no other options.

Tonya L.
Rating:

I did plan my move on a budget. I was surprised the mileage was $0.30 more because it was a weekend day, but I still took the truck and we got the job done. It just cost me a little more than we planned for.

Thomas D.
Rating:

Customer did not leave a comment.

Timothy R.
Rating:

Customer did not leave a comment.

HARRISON S.
Rating:

Customer did not leave a comment.

Phil G.
Rating:

Staff were very professional and courteous both when picking up the truck and taking it back. They explained all the fees and how the truck operated etc. Only great things can be said.

anthony L.
Rating:

Customer did not leave a comment.

Bobby B.
Rating:

My only concern is when I reserve a trailer online, I input all my information. Then when I get to the location, I'm asked to provide it again!

BENJAMIN G.
Rating:

Customer did not leave a comment.

Steven D.
Rating:

Customer did not leave a comment.

Donald H.
Rating:

Customer did not leave a comment.

Hollis A.
Rating:

I assume this was a very old trailer. The rust on the door slides were material enough that I couldn't open without help - and I'm 6'3" 218 pounds. Even after giving the doors slides shots WD40 the same problem existed for the last 6 inches of closure. Perhaps time to retire this one!

Sharon C.
Rating:

Autumn was most helpful with the turn in! I had the truck there on time and everything was handled in a professional manner thank you.

Jason S.
Rating:

The truck was not well-maintained, and the front cab was infested with roaches.

Robbi T.
Rating:

Customer did not leave a comment.

CRISTIAN H.
Rating:

Customer did not leave a comment.

KENA C.
Rating:

Ronnie was amazing! They where absolutely wonderful!

Julie N.
Rating:

Customer did not leave a comment.

Jason T.
Rating:

Customer did not leave a comment.

Joseph W.
Rating:

Customer did not leave a comment.

Lamar S.
Rating:

Customer did not leave a comment.

Marvin K.
Rating:

Customer did not leave a comment.

Glen P.
Rating:

Wide selection. Great to work with, and super helpful!

CHRIS M.
Rating:

Top shelf service. Plenty of truck sizes available to choose. Recommend Parrish Uhaul to anyone looking for a rental truck.

Joyce B.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

Customer did not leave a comment.

KELLY B.
Rating:

Very accommodating and fast

Kermit B.
Rating:

Customer did not leave a comment.

CHRISTOPHER M.
Rating:

Customer did not leave a comment.

KRISTY H.
Rating:

The service was great!!

Stacey H.
Rating:

The cab of the truck smelled like cigarette smoke and it wasn't cleaned since the it's last use. However the clerk at the rental office was very helpful and nice. She even tried to expedite the process of while along as much as possible. She also apologized for any inconvenience that was beyond her control. She went above and beyond when if comes to customer service.

ANTHONY L.
Rating:

Customer did not leave a comment.

Charles D.
Rating:

Staff treated me like U Haul family and experienced tradesmen.

JERRY W.
Rating:

Customer did not leave a comment.

William S.
Rating:

None that I can see

Charity H.
Rating:

Customer did not leave a comment.

Richard K.
Rating:

Staff was fantastic to work with throughout the entire truck renting process.

James P.
Rating:

The folks at Parrish Uhaul were professional and efficient. having had problems with other uhaul places i was impressed with the job they did, and appreciative of how they double checked all of the safety equipment on the car hauler. i will be back.

ROBERT M.
Rating:

Customer did not leave a comment.

Hollis A.
Rating:

I would recommend greasing the door rails.....extremely hard to raise and lower compared to other U-Haul trailers I have rented.

Doyle B.
Rating:

Quick and easy

mike H.
Rating:

These are the nicest people I've ever dealt with and I cannot say enough good things about them. They are shining examples of what good customer service is about. Thank you so much Ronnie and Autumn for everything you did for me. I will always remember both of you.

Christopher S.
Rating:

Customer did not leave a comment.

TONY M.
Rating:

Customer did not leave a comment.

LANE A.
Rating:

Customer did not leave a comment.

Steven C.
Rating:

Fix the app, didn't work at all!!

Christopher H.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top