Customer Reviews for Freeman Parrish Towing
(U-Haul Neighborhood Dealer)

1,466 reviews

27121 US Hwy 98   Daphne, AL 36526

(251) 626-5424

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 626-5424

27121 US Hwy 98
Daphne, AL 36526

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Super Quick pick up and very friendly Folks! Would use again for sure!

Lynn A. 
Rating:
5.0

Awesome place. People are friendly and professional.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Aaron was awesome he is such an amazing help

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

The photos on the online checkout were old and didn't represent the trailer condition accurately. Recommend updating.

James S. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
4.0

I was in a hurry the night I picked the Uhaul up. The process was not working correctly and took me 30 minutes To finish.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

Garland F. 
Rating:
5.0

The Parrish guys are awesome!

MARK C. 
Rating:
5.0

The customer service was GREAT!

Valencia B. 
Rating:
4.0

Customer did not leave a comment.

MILTON B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

WALT K. 
Rating:
5.0

Customer did not leave a comment.

Donnie M. 
Rating:
5.0

Customer did not leave a comment.

Gable D. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
4.0

Very friendly staff at Parrish Rental

Carl J. 
Rating:
5.0

Friendly staff and great service. The phone number sent in the reservation confirmation email for this location is incorrect and is a non working number. Also, the directions are INCORRECT and send you across the street from the correct location. VERY DANGEROUS street to cross (busy and hard to cross) to get to final drop off location. Please correct.

Tom H. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

John was working the desk and provided prompt courteous service. He had tips and tricks to help me safely get loaded up and on the road. He made my experience enjoyable and memorable. I highly recommend their services.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
3.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

greg L. 
Rating:
4.0

Customer did not leave a comment.

Marco O. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

Forgot to put the dolly in the trailer. Had to drive all the way back to get it and not even a sorry. Also charged us $25 for up to $5000 in damage coverage which we had verbally declined. Also charged $12 for the $8 dolly and did not explain why the higher price.

Megan D. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Kelley F. 
Rating:
4.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
4.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Valerie E. 
Rating:
4.0

Insurance that I declined when I reserved the trailer was added during check-in. Didn't appreciate the unexpected extra cost.

David A. 
Rating:
5.0

Customer did not leave a comment.

John R G. 
Rating:
5.0

Customer did not leave a comment.

John R G. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Attendant were very courteous and helpful No improvements needed at this location

James C. 
Rating:
5.0

Customer did not leave a comment.

Seth K. 
Rating:
4.0

Customer did not leave a comment.

Shaun F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
4.0

The help I received was great, the young man that help me was polite, professional and did a great job. He explained everything to me and asked if I had any questions.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer service was the best I have had at a u haul facility

Jason C. 
Rating:
5.0

Customer did not leave a comment.

MILTON B. 
Rating:
5.0

Customer did not leave a comment.

Rob E. 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
4.0

Interior of trailer was not clean One tire was badly under inflated

James S. 
Rating:
3.0

We were not greeted by anyone. They saw us trying to figure out where to park the trailer and didn't assist until I walked over to ask for help. Then proceeded to help while smoking a cigarette and blowing in on me. Not okay!

Tiffaney D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHJEAN W. 
Rating:
5.0

The young man who took my trailer back was very nice and great customer service!

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
3.0

More clearly mark where the uhauls for online pickup are kept versus uhauls that belong to a moving company at same location

Michael D. 
Rating:
5.0

Nothing to improve. Price was great; service was excellent and everything was easy!

June V. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

I did not receive the two dolly's I reserved in my order.

Brittany R. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
3.0

Closed location

Leah M. 
Rating:
4.0

They were closed when I dropped off

Leah M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Very fast and efficient drop-off.

Patrick N. 
Rating:
5.0

The people where great. But I was charged for 50 miles of travel when I only used it for 14 miles. I have yet to receive a refund

Joe G. 
Rating:
4.0

Vehicle trailer was not secured to the truck. After driving 5 hours in bad weather, when I started to load the car on the trailer, the trailer lifted up and almost smashed my wife and my truck. I had the same thing happen a few years ago and it did smash my truck, so I'm cautious now, which is the only reason why this didn't have a worse ending. I rented it for 2 days but returned it about 20 minutes after closing on the first day. It would've been nice to receive a discount since the trailer was available for rental when they opened the next day. I'm probably going to buy my own trailer in the future.

David S. 
Rating:
1.0

It was horrible and I got cheated out of my money. I let them have God gone fight my battles.

capresha C. 
Rating:
5.0

Nothing to improve, could not have asked for better service!

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Gentleman who checked me in couldn't have been nicer or more helpful

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
2.0

When I arrived to pick up my rental truck a Uhaul trailer was parked directly in front of the truck. I was unable to move the rental truck because the trailer was blocking it in. Thankfully I had access to a Chevy Truck and was able to strap the trailer to the back of the truck and move it out of the way. This caused me to be behind 30 mins in meeting my movers and I had to pay them $50 extra. I have photos of how the trailer was left in front on my rental. I would like a credit to my account.

Amy B. 
Rating:
3.0

Customer did not leave a comment.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
2.0

Please do not be rude to customers.

Grace D. 
Rating:
4.0

Customer did not leave a comment.

Ryan Q. 
Rating:
5.0

Interior was dirty and left without a full tank of gas (presumably by previous customer, so not this location's fault)

Andrew H. 
Rating:
5.0

I do not know who this is going to, but UHaul got paid for a few days of use that it didn't deserve. We had people that were going to help from 9 until 1. We were told to go to the wrong location at first and then after that was straightened out we couldn't get blankets until about 12. We paid people for four hours that got to help one. Then we couldn't get unloaded across town in time because we didn't have what we needed in time from UHaul and had to go out of town for four days. We would have been done in time if our equipment was in one place instead of two different places and available when we were supposed to have it. So we got ripped off for four days rental of a UHaul and blankets. We would have been done in time. You keep not having blankets when I need them even though they are supposedly available according to the website. It is really getting old. 3 of the last 6 rentals requited multiple locations. It isn't the fault of this location. I sure wish the company would adjust our price and not feast on a situation they created. Matt 6156269012

Matthew C. 
Rating:
4.0

Great Customer Service!

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Continue to do what you are doing.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

BERNARD B. 
Rating:
5.0

Customer did not leave a comment.

Serena L. 
Rating:
5.0

Hard to find. I will chose a different location in fairhope next time.

Melisa L. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
3.0

I just filled up van to full before dropping it off. There isn't really close gas station and got charged additional 8.50. When I picked up the van it want on full line either.

virgina G. 
Rating:
5.0

Great service

ladarrell F. 
Rating:
2.0

There was no location specified for drop off on the paperwork, it was listed as undetermined. I dropped it off to the nearest location and was charged extra for this when a designated location was not provided to me.

Alison C. 
Rating:
5.0

Friendly and smooth

LARRY B. 
No reviews have been submitted for this location.

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