Customer Reviews for Freeway Storage
(U-Haul Neighborhood Dealer)

262 reviews

1057 Beach Ave   Marysville, WA 98270

(360) 474-5856

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(360) 474-5856

1057 Beach Ave
Marysville, WA 98270

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 1 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was fine with the rental. I told the office staff that the "check engine" light icon was on when I started the truck--no problems with the truck running, however. I assume they will have this checked out by a local service station or garage. This is a GMC panel truck with about 80,000 miles on it.

MARK P. 
Rating:
3.0

Customer did not leave a comment.

Greg B. 
Rating:
3.0

not a main uhaul hub and did not have an appliance dolly. But friendly service and truck was ready when I got there.

Justin P. 
Rating:
1.0

3 minutes prior to my pick up time, UHaul emailed me saying there was a change in my reservation but not clearly indicating the change. Turns out the location changed so I had to drive all the way across town. When I got there the lady “couldn't get (her) system to rent me the truck”... whatever that means. So after her wasting my time for 40min she then moved the reservation to another location further north in another town. So not only was my time wasted, but also both my gas and money. Had I been able to pick up the truck locally I would have only needed to pay for maybe 5 miles at the absolute max. Instead I had to pay for more than 4x that due to UHauls mistake AND go to 3 different locations. What a joke.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Henry T. 
Rating:
4.0

Your check-in early and on-line was a joke. When I tried to check in twice, your software system “buffered” with no final result. The truck that I reserved (10 foot box truck) was scheduled 1 month ago; the day of pick-up your system informed me that my city pick up changed to Monroe Wa which is 25 miles away compared to the facility that I placed reservations was 2 miles away! I called your customer service and they offered me a van! I never will use your on-line service again! Luckily the Marysville Uhaul was kind enough to accommodate my need for a box truck and that's why I gave them 4 stars.

Terry S. 
Rating:
3.0

Customer did not leave a comment.

Eric P. 
Rating:
4.0

Customer did not leave a comment.

Stephanie B. 
Rating:
3.0

Friendly staff, quick service

Lindsy M. 
Rating:
2.0

Scheduled unit for 10:00am I was called(as I was heading out the door to p/u) by the local dealer and was told she had a doctor appointment and I couldn't pick up until 11:30am. Scheduled a hand truck and wasn't told until I arrived they DIDN'T HAVE ONE! Very inconvenient for certain items we were moving! Some heads up would have been nice so we could make adjustments! I have used UHAUL several times. Very disappointed with this experience. I took under consideration but this HAD NOTHING TO DO WITH COVID19.

brad A. 
Rating:
4.0

Bring the pricing on miles back to a reasonable price. U-haul used to be a good value, not so much anymore. I'll have to rethink it next time. As for this location and the staffing is concerned they were great. 10s all the way.

Douglas L. 
Rating:
3.0

I booked three different times requesting to use the mobile check in since I was arranging to pickup the truck during off hours, only to receive a phone call an hour later saying that the location doesn't do mobile pick-up and that I have to get the keys during business hours only. DO NOT OFFER mobile pickup during off hours if it is not an option. This would save customers a huge headache. Truck was also dirty on the outside. And dried mud on the floorboards.

Jon C. 
Rating:
5.0

So easy and helpful! Once we had gotten to our house to load up our U-Haul, we very quickly realized we rented too small of a truck. I called yo Freeway Storage and explained what had happened and ask if we could exchange! She had to call and ask a couple questions but once she got the answer she was ready to help us! Will absolutely come here again!

Sheyenne W. 
Rating:
5.0

Very helpful and kind!

Gea Y. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
4.0

The person that I was working with was very much a help and made the experience enjoyable. I would most definitely pick up from the same location again. Thank you.

Chris S. 
Rating:
5.0

The agent was very knowledgeable and so friendly.

Penny D. 
Rating:
5.0

nice agent

JEFF L. 
Rating:
5.0

Customer did not leave a comment.

Karl C. 
Rating:
5.0

Customer did not leave a comment.

sabrina S. 
Rating:
5.0

Smooth rental start to finish!! A+

SAMANTHA B. 
Rating:
5.0

Customer did not leave a comment.

Agenna B. 
Rating:
5.0

Customer did not leave a comment.

Glenn E. 
Rating:
5.0

BEST UHAUL REPRESENTATIVE I'VE EVER ENCOUNTERED. It was refreshing to get such stellar customer service.

Launi H. 
Rating:
5.0

Customer did not leave a comment.

Agenna B. 
Rating:
5.0

Customer did not leave a comment.

Jon J. 
Rating:
4.0

customer parking access restricted by trees.

Donald F. 
Rating:
4.0

Be available after 4:30 pm for pickup.

Kevin H. 
Rating:
5.0

very friendly and helpful staff!!

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

rose M. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Keep parking spot available upon vehicle return.

Cristina Y. 
Rating:
5.0

Very friendly and helpful

Zanette G. 
Rating:
5.0

Upon returning the rental the female employee was RUDE, unprofessional unwelcoming. It's her job to park trucks she was rude to me and my friend that's dumb to be rude not expect pple not be rude back. Lose rude negative chick.

Jessie H. 
Rating:
1.0

The guy who checked the truck out to me was super nice, but the person who I dropped the truck off to has an attitude problem. No customer service skills.

William J. 
Rating:
4.0

Very helpful staff

James D. 
Rating:
5.0

great customer service

Mark M. 
Rating:
5.0

Great customer service,we will definitely use this location again when we need a moving truck??

Anthony T. 
Rating:
5.0

The person that rented me the truck was a joy to work with! She is a credit to your organization! Great personality!

PETE V. 
Rating:
5.0

Clean office, NICE staff. Excellent experience!

Whitney G. 
Rating:
4.0

Customer did not leave a comment.

Ginger C H. 
Rating:
5.0

Absolutely nothing, everything went great.

justin B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

The utility dolly was rusted and broken on the one side. Unable to use.

Tyson T. 
Rating:
4.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Great customer service and overall an easy experience. Would use this location again for my uhaul needs.

Don L. 
Rating:
5.0

No dolly for moving furniture I had ordered one.

ROBERT J. 
Rating:
5.0

Excellen professional, friendly , personable service Plus !!

Lisa K. 
Rating:
4.0

Nothing. Drop off was simple.

Isaiah F. 
Rating:
5.0

Great service, I would recommend ??

Randy F. 
Rating:
4.0

Customer did not leave a comment.

Allan U. 
Rating:
3.0

Customer did not leave a comment.

KRIS R. 
Rating:
5.0

Customer did not leave a comment.

kathryn G. 
Rating:
5.0

Customer did not leave a comment.

Shelly H. 
Rating:
1.0

They were closed on Sunday. We didn't know where to park the truck. A man came out of the house and told us where to park.

Michelle B. 
Rating:
5.0

always a pleasure to deal with. Great customer service. Fast. Always a first choice.

john F. 
Rating:
5.0

Customer did not leave a comment.

Erik C. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Awesome staff friendly and professional.

martin B. 
Rating:
5.0

Very friendly, easy pickup and return.

William H. 
Rating:
5.0

The last few vans we rented was not clean but Always Great Customer Service!!!

Shayna D. 
Rating:
5.0

Customer did not leave a comment.

Pedro R. 
Rating:
5.0

parking brake, tow/haul, release buttons hard to find. steering lose, wanders.

Delmar M. 
Rating:
5.0

Customer did not leave a comment.

Janet W. 
Rating:
2.0

Customer did not leave a comment.

Clara K. 
Rating:
5.0

I called in panic an hour before closing. The customer service agent at front desk got right on it. My paperwork was ready as soon as I walked through the door. She is always on top of her game. I admire her ability be so thoroughly detailed, never leaving me w out every last detail to make my visit to Freeway Storage whether it being a unit for a couple months, or truck rental is my need at the time, I feel very informed and educated on the best use and protection of my need. The amazing Customer Service, the detail oriented and organized fashion the front office is run are just a few of the many positive reasons I choose ' Freeway' as my personal go to for these services. The security and grounds are kept in outstanding condition and make me feel completely protected and safe on the grounds at all times. The upkeep of the premises of a business shows pride and respect and tends to attract good, respectful clientele through its doors, in which most other facilities I know have shadier looking people hanging out on premises making messes and negative activity going through out the grounds. NEVER WOULD ALLOW THAT KIND OF BEHAVIOR . Thank you Jennifer Green

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

KIM R. 
Rating:
5.0

Customer did not leave a comment.

marisa D. 
Rating:
3.0

Customer did not leave a comment.

Carol P. 
Rating:
5.0

Nothing. Great service, friendly, super instructions and service. These folks are an asset for your firm.

David S. 
Rating:
5.0

The Gal that helped me was great! Very thorough and knowledgeable!

ALISSA V. 
Rating:
3.0

Prices are to high, but customer service was great.

CANDICE R. 
Rating:
5.0

The location was great. Very accommodating. I'm very unhappy with u haul telling me I could self check out at 7 am then finding out when I get there that I can't. I'll never use uhaul again. You can't even rent your trucks with a full tank of gas. Penske is more expensive, but you get what you pay for.

Christopher I. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Great customer service. Would come here again

Sam S. 
Rating:
5.0

The entire experience was excellent, everything worked out very well. I will come back next time I need to rent a truck or van.

Stephen Z. 
Rating:
3.0

Having the per mile charge can really add up. I only used 11 miles on the truck and the charge was almost as much as the rental! I don't recall ever having to pay that in previous rentals at other locations. My suggestion is if theres a per mile charge, then eliminate having to top off the tank or vice versa. As far as the customer service goes, it went well and I have no issues with that.

Carlaine C. 
Rating:
5.0

I had great customer service. No hassles Properly orientated.

SALVADOR C. 
Rating:
4.0

Customer did not leave a comment.

Seung Hwan A. 
Rating:
5.0

Customer did not leave a comment.

Dustyn M. 
Rating:
5.0

Customer did not leave a comment.

ADAM KEVIN R. 
Rating:
5.0

Friendly service with a smile!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

The attendant experience minor equipment/system difficulties when processing my credit card which required me to swipe my card through twice. A very minor problem, but it caused an unnecessary delay. The attendant handled it very well.

john P. 
Rating:
5.0

Customer did not leave a comment.

diane S. 
Rating:
5.0

Thanks U-haul, good job.

Sergey K. 
Rating:
3.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

Everything was awesome. Great customer service.

Paul W. 
Rating:
4.0

Customer did not leave a comment.

Britta L. 
Rating:
5.0

Doreen couldn't have been nicer. She was pleasant and efficient and I think she was delightful to deal with. The van was great.

Juli B. 
Rating:
5.0

Very good customer service!

Randall S. 
Rating:
5.0

Customer did not leave a comment.

seth D. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN J. 
Rating:
5.0

I thought the it was a great experience. People who were there were super.

Midge P. 
Rating:
5.0

Friendly service, very accommodating.

Rob B. 
Rating:
4.0

Customer did not leave a comment.

MARSHA H. 
Rating:
3.0

Customer did not leave a comment.

rose P. 
Rating:
5.0

Staff was very courteous & helpful. Vehicle was superb!!

Doug S. 
No reviews have been submitted for this location.

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