Kyla, the Manager at this location, was very helpful and accommodating. I needed the truck at 9:00 AM, but I didn't realize I was supposed to do an on-line check-in. Although she doesn't open until 10:00 AM, she went ahead and assisted me to get started. She was great, and I really appreciated her flexibility. I was in a time crunch, and this allowed me to stay on schedule. Great customer service! Thanks!
CARL D
Customer Reviews for Freeway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect! Managed to do this all via the cell pickup and drop off and just perfect
richard WAlways there For me Highly appreciated
DAVID FI had a great experience with this location...
Matthew CI had a mixed experience with this U-Haul location. The customer service was outstanding – the staff was friendly, helpful, and efficient, which I really appreciated. However, the condition of the vehicle left much to be desired. Unfortunately, I marked the vehicle as clean before realizing the inside was quite dirty. There was unopened boxed wine tucked by the window visor and miscellaneous receipts in the door, which made me question how thoroughly the vehicle had been cleaned. Additionally, there was a notification about the left front tire being low, which I would have expected to be addressed before rental. While the staff was excellent, I hope more attention can be given to ensuring the vehicles are properly cleaned and maintained in the future.
OWEN FThe manager was very kind and professional but the equipment was not well maintained at all. Front drivers side tire pressure was dangerously low so I had to go home to fill it. Headlight out, leak in the cargo area and very dirty.
JOHN BNo concerns or problems
LOU AGreat from beginning to end. The reservation system and check in and out is simple, clean and fast. Thank you ! Cedar Street location in Marysville was terrific
JAMES OThe Vehicle was leaking fluids terribly. Transmission and or Oil. It made stains in my driveway. I had it only parked 10 minutes at max. The front driver door would not lock and was very hard to shut. It would snap open while driving and the alarm would go off. I had to stop multiple times to slam it shut again. The staff at the location was fantastic! very great customer service and helpful.
Kimberly HLocation was excellent, professional, friendly. U-Haul needs to have accurate inventory of 3rd party providers. I.e., customers should not have the option to rent an appliance dolly at a location that does not have them available.
Sean MThe lady working was very nice and professional . I had a great experience!
Laura HThe employees were friendly but knew nothing about Uhaul and therefore couldn't answer any questions we had about the charges. The truck we received worked well the first day we had it but the next day the "check engine" light came on. We were driving over 1,100 miles over 4 mountain passes and when we called the actual Uhaul number in our contract we were told not to worry about it but if it started blinking pull over right away and call the tow truck. Let's just add more stress to driving 8-hour days hoping we wouldn't break down in the middle of nowhere Montana.
Sam GWas charged for two days rather than just one day for the rental. Not very happy with the website as it mismanaged my reservation. I will go in person next time rather than using the online application.
Stephen KThank you
David GNothing. Everything was great and very accommodating.
Faith-Cheri FKey drop box not secure.
James TThis was one of the quickest and smoothest truck rentals I have had in 30 years as a professional mover. Just a great experience.
MARK PBe open on Sunday's
Frank Pa 19 dollar truck cost me 72 bucks i rented it for 5 hours brought it back in less than three did the online so i didnt have to wait in line still had to stand there for almost twenty minutes i can understand the insurance fee putting it at 35 but this is ridiculous plus they kept me so long in the office that they made me late
stephanie tAll is perfect as it is. truck was good an Service was great. I have told others bout ur service an got told I was rite that they like Ur store also.An will use ur store again.
Leah AEverything was great and as advertised, renting everything online was quick and smooth
Mary JVery friendly and pretty 😊
Joshua MThe whole process was so much easy than I thought it would be! My service was great.
Sheridan HThe manager provided world-class customer service, was extremely helpful, made the checkout process seamless, and would highly recommend this location to my friends colleagues, and family members.
Stephen KEverything was great. Truck needed a wash though. Tires and mud flats pretty dirty. It made me take pictures right off the start. Excellent other then that. Service and access saved me. Thx
Scott WThe person whom helped my me, seemed busy with the other part of that business and made a mistake. But thankfully the othe location fixed the issue.
Amalia DThere was no way to drop off rental equipment. Also, the parking lot is 100% not meant for a uhaul truck. Horrible time trying to park.
Olivia BVery helpful and customer service was amazing. Made my day.
Christine AOrdered equipment not available. Truck had front windshield cracked middle of window from top to bottom. Did not like check in procedure with photographing driver’s license. Truck ran poorly made loud noises.
David SVerify your customers' email addresses so you're not sending personal information to complete strangers or hiring out vehicles to people who give you false information. Morons.
SEAN BEverything was fine with the rental. I told the office staff that the "check engine" light icon was on when I started the truck--no problems with the truck running, however. I assume they will have this checked out by a local service station or garage. This is a GMC panel truck with about 80,000 miles on it.
MARK Pnot a main uhaul hub and did not have an appliance dolly. But friendly service and truck was ready when I got there.
Justin P3 minutes prior to my pick up time, UHaul emailed me saying there was a change in my reservation but not clearly indicating the change. Turns out the location changed so I had to drive all the way across town. When I got there the lady “couldn’t get (her) system to rent me the truck”... whatever that means. So after her wasting my time for 40min she then moved the reservation to another location further north in another town. So not only was my time wasted, but also both my gas and money. Had I been able to pick up the truck locally I would have only needed to pay for maybe 5 miles at the absolute max. Instead I had to pay for more than 4x that due to UHauls mistake AND go to 3 different locations. What a joke.
Heather MYour check-in early and on-line was a joke. When I tried to check in twice, your software system “buffered” with no final result. The truck that I reserved (10 foot box truck) was scheduled 1 month ago; the day of pick-up your system informed me that my city pick up changed to Monroe Wa which is 25 miles away compared to the facility that I placed reservations was 2 miles away! I called your customer service and they offered me a van! I never will use your on-line service again! Luckily the Marysville Uhaul was kind enough to accommodate my need for a box truck and that’s why I gave them 4 stars.
Terry SFriendly staff, quick service
Lindsy MScheduled unit for 10:00am I was called(as I was heading out the door to p/u) by the local dealer and was told she had a doctor appointment and I couldn't pick up until 11:30am. Scheduled a hand truck and wasn't told until I arrived they DIDN'T HAVE ONE! Very inconvenient for certain items we were moving! Some heads up would have been nice so we could make adjustments! I have used UHAUL several times. Very disappointed with this experience. I took under consideration but this HAD NOTHING TO DO WITH COVID19.
brad ABring the pricing on miles back to a reasonable price. U-haul used to be a good value, not so much anymore. I'll have to rethink it next time. As for this location and the staffing is concerned they were great. 10s all the way.
Douglas LI booked three different times requesting to use the mobile check in since I was arranging to pickup the truck during off hours, only to receive a phone call an hour later saying that the location doesn't do mobile pick-up and that I have to get the keys during business hours only. DO NOT OFFER mobile pickup during off hours if it is not an option. This would save customers a huge headache. Truck was also dirty on the outside. And dried mud on the floorboards.
Jon CSo easy and helpful! Once we had gotten to our house to load up our U-Haul, we very quickly realized we rented too small of a truck. I called yo Freeway Storage and explained what had happened and ask if we could exchange! She had to call and ask a couple questions but once she got the answer she was ready to help us! Will absolutely come here again!
Sheyenne WVery helpful and kind!
Gea YThe person that I was working with was very much a help and made the experience enjoyable. I would most definitely pick up from the same location again. Thank you.
Chris SThe agent was very knowledgeable and so friendly.
Penny Dnice agent
JEFF LSmooth rental start to finish!! A+
SAMANTHA BBEST UHAUL REPRESENTATIVE I'VE EVER ENCOUNTERED. It was refreshing to get such stellar customer service.
Launi Hcustomer parking access restricted by trees.
Donald FBe available after 4:30 pm for pickup.
Kevin Hvery friendly and helpful staff!!
Melissa SKeep parking spot available upon vehicle return.
Cristina YVery friendly and helpful
Zanette GUpon returning the rental the female employee was RUDE, unprofessional unwelcoming. It's her job to park trucks she was rude to me and my friend that's dumb to be rude not expect pple not be rude back. Lose rude negative chick.
Jessie HThe guy who checked the truck out to me was super nice, but the person who I dropped the truck off to has an attitude problem. No customer service skills.
William JVery helpful staff
James Dgreat customer service
Mark MGreat customer service,we will definitely use this location again when we need a moving truck??
Anthony TThe person that rented me the truck was a joy to work with! She is a credit to your organization! Great personality!
PETE VClean office, NICE staff. Excellent experience!
Whitney GAbsolutely nothing, everything went great.
justin bThe utility dolly was rusted and broken on the one side. Unable to use.
Tyson TGreat customer service and overall an easy experience. Would use this location again for my uhaul needs.
Don LNo dolly for moving furniture I had ordered one.
ROBERT JExcellen professional, friendly , personable service Plus !!
Lisa KNothing. Drop off was simple.
Isaiah F