Customer did not leave a comment.
Paul T
Customer Reviews for Friends Investment Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer needs to have electric brakes. There is no way to control the trailer brakes on Icey roads. I drove over 200 miles in icy conditions & had two close calles due to no brake control.
FRANK FHave complete setup for pulling a 5x8 trailer or give a recommendation on what size the ball should be
Loretta FRude service. Kyle was nice. The whole experience was something I’d rather avoid again.
Anmol BThe truck we borrowed had very bad brakes. It is due for maintenance.
Eric HWORST EXPERIENCE EVER I WILL NEVER EVER USE THIS LOCATION AGAIN
Chawna TCabin had a little bit of trash left in it. I found a candy wrapper and a tube of lip gloss. Also, there was drink splatter on the drink console. Other than that, the equipment was in great shape.
BELINDA AThey charged me for two day. I only had the u haul 24 hrs
Dalana HSelf check in was ok. Rain/Self check portal connectivity was annoying. Store wasn't open yet. Guy that took my call was very helpful and courteous.
Paula MLocation was convenient to where I needed to go. However, there was inadequate staffing. I had to wait 15 min after my scheduled pickup time for someone to arrive to get me situated with the trailer. When I returned the trailer, there was inadequate staffing again, so I had to unhitch the trailer and park it myself without assistance.
Maria RA sign out front that U-Hauls are there. It was a liquor store. Who would expect it to be a place to pick up a U-haul? However the service the provided was great. They were friendly and knowledgeable.
agnes g