Customer Reviews for Frisco Self Storage
(U-Haul Neighborhood Dealer)

82 reviews

155 Old Newman Way   Frisco, TX 75034

(972) 377-0311

Location Hours

  • Mon-Fri: Closed
  • Sat: 11 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 377-0311

155 Old Newman Way
Frisco, TX 75034

Services at this Location:

Location Hours

  • Mon-Fri: Closed
  • Sat: 11 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

Excellent

DOUGLAS R. 
Rating:
5.0

I made my reservation at the location, not online. Just wanted to make sure I was getting the vehicle I needed. Check out was friendly and fast on the morning I needed it. Check back in (only needed the truck for 3 hours and under 9 miles) was also fast. Staff was friendly and fast. I would definitely recommend Frisco Self Storage when you next need for a moving truck comes up.

Karl H. 
Rating:
4.0

Customer did not leave a comment.

Pardeep K. 
Rating:
4.0

The key needed considerable jiggling in the ignition switch before the truck would start. The gas tank was not full when I got the truck but it was when I returned it. Otherwise the truck was very clean and I love the convenient location.

Ellis H. 
Rating:
5.0

Working with the staff here was a wonderful experience. They helped to make my move easy and less stressful which was so very appreciated. Thank you so much for your kindness, patience and outstanding customer service especially since I can be a bit scattered :)

Kaitee B. 
Rating:
3.0

Customer did not leave a comment.

Tiwana B. 
Rating:
5.0

The app did not work for self pick-up. The server being down for 48 hrs made it impossible to return my vehicle.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

paul H. 
Rating:
5.0

Customer did not leave a comment.

VENKATA V. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
3.0

The van was so tightly parked I had to climb in via the passenger side and over console. Two box trucks way too close. The tuck was also dirty, with some sandy mud all over it.

Jack D. 
Rating:
5.0

Tiffany was very helpful!!!

Brent C. 
Rating:
4.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

VICKY A. 
Rating:
5.0

The young lady that helped me was great.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Everything went well. The dealership is great. The desk people are great.

Kristen S. 
Rating:
5.0

Had to drive truck 60 miles empty

John W. 
Rating:
5.0

GREAT CUSTOMER SERVICE!

Marie C. 
Rating:
5.0

The young lady was very courteous and helpful. You have an exceptional employee.

Jamie F. 
Rating:
5.0

Customer did not leave a comment.

Min K. 
Rating:
5.0

Have a printed form as backup for when the Uhaul computer system is down.

sherri H. 
Rating:
3.0

The cab of the van was infested with roaches and I didn't realize it until after I put all of my things in there and I had a bomb it for roaches didn't get to get anything out of there that evening was a terrible experience I'll never win from them again

Michelle S. 
Rating:
5.0

The UHaul Share website was not user Friendly. I was having trouble with the share my location section.

Lamonte R. 
Rating:
5.0

I don't know what was happening with the truck but it stalled after I left the office. I brought it back and they traded it for another truck with little delay. The staff are really friendly and helpful.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

My experience with this location was exceptional. The manager Miss Canassa Henry is professional and very knowledgeable. The location was incredibly clean and the U-Haul truck was also in excellent condition both inside and out. Thank You Canassa for a wonderful experience during a stressful time such as moving the contents of a home. Joseph Rochefort

Joseph R. 
Rating:
5.0

Awesome location. Bobby was extremely helpful

Sherry P. 
Rating:
5.0

Great experience

Honore B. 
Rating:
1.0

Better customer service and cleaner vehicles

Steven S. 
Rating:
4.0

Need clearer instructions in where the drop box is located.

SUSAN H. 
Rating:
5.0

My customer service rep was great. Super helpful and friendly.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Truck was empty of fuel and the left mirror would not stay up and could not be used.

Richard C. 
Rating:
5.0

Great staff. Cannot ask for more.

ANTHONY J. 
Rating:
5.0

Getting truck isn't as automatic as could be.

james K. 
Rating:
5.0

Customer did not leave a comment.

Carlos F. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

I requested to have a one way trip from Frisco Tx to Desoto Tx when I got my confirmation it was scheduled for a rental return at Frisco. Upon arriving at the store I requested the one way trip and the associate advised she re-entered my information and I was okay for the one way and drop off in Desoto and advised she switched my truck. I called to confirm my drop with the Desoto location and was advised that it was showing the truck needing to be returned to Frisco. I then had to drive back to Frisco to return the truck. This is upsetting because 2 associates didn't deliver what I requested and I still had to drive and extra 40 miles to return the truck when I wasn't needing a round trip.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

BOB R. 
Rating:
5.0

Customer did not leave a comment.

Maribeth F. 
Rating:
5.0

Very convenient- used the app to return the vehicle.

Julie L. 
Rating:
5.0

Excellent experience

Rodolfo D. 
Rating:
4.0

This has nothing to do with the pick-up location or the drop-off location or the people we encountered at either store. This has to do with U-Haul's business, in general. You're main problem is the way you jerk people around from one pick-up location to another. We reserved a truck, paid-in-full, and selected a location a week or so in advance, and U-Haul changed the pick-up location at least 4 times...maybe 5. They changed it 2 or 3 times the day before, and of course, we have to call and wait on hold for 15-20 minutes at a time to try and get the location changed to something closer. Either have fewer locations where you can guarantee a reservation (like only the big stores maybe), or quit acting like we can actually place a reservation because it's obvious we can't. I really hope that's the last time I have to do business with U-Haul.

Richard F. 
Rating:
5.0

The young woman working the front desk was the best customer service rep we have dealt with, with UHaul. She was friendly, efficient and had a wonderful attitude. A true gem!

Michael E. 
Rating:
3.0

It too long to get my van. I had a 10am appointment but didn't leave until 10:30 and I did everything on line. Then I got a notice that the van needed to be back by 2pm. I thought I had the van for the entire day for $19.99. Not happy about that.

Keith L. 
Rating:
5.0

Love this location!!

Marcy M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Great service at this location. Will continue to make rentals there. Thank you.

LARRY S. 
Rating:
5.0

This location was very efficient

Kimberly W. 
Rating:
5.0

Make sure the items I ordered are on the truck and then when I point it out, don't charge me. It's taking me more than an hour to get my refund.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Vicki L. 
Rating:
5.0

Customer did not leave a comment.

SRICHARAN B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY F. 
Rating:
5.0

Customer did not leave a comment.

HUGO P. 
Rating:
5.0

The reservation process sucks! A person can't simply walk into the store and rent the truck. It takes 30 mins to go online and make a reservation just to find out that the online system isn't working then another 10 mins to call customer service. There has to be a better way. Next time I'll definitely look for an easier experience

Robert G. 
Rating:
3.0

Why do you change a 20 dollar check in fee if the employee checks it in.

Chris M. 
Rating:
5.0

Thank you!! Staff wonderful - so appreciate all they did!!

John C. 
Rating:
5.0

Excellent customer service. Very friendly team. Thanks!

Terry W. 
Rating:
5.0

Hidden fees

Tyson O. 
Rating:
4.0

Customer did not leave a comment.

Tomas R. 
Rating:
3.0

Customer did not leave a comment.

Colt R. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Hire more people like Paula. She was incredibly friendly and professional. We had a great experience because of her.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
1.0

Extra charge for gas. Irresponsible

VISHNU KIRAN C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
2.0

Unless U Haul trucks get 3 MPG, I was not given a full tank of gas. I drove 20 miles but put 7 gallons of gas in the tank before returning. The attendent states your trucks get 10-12 MPG. I informed him of my issue and he states he will inform his crew. That does nothing for me. If I do not get a response, that will tell me U Haul does not care. Therefore, I will Never use U Haul again.

Bryan L. 
Rating:
1.0

The staff harassed and threatened me. I felt very uncomfortable returning the truck back to the same location. I'm not sure I will use U-Haul ever again because of this experience.

Darvette M. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
5.0

Please increase trucks availability at this location

Krishna K. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Holly M. 
Rating:
5.0

Staff was so friendly and helpful!

Heather D. 
Rating:
4.0

Good experience and value. Yolanda at Frisco Self Storage representa you very well.

Kevin H. 
Rating:
5.0

It was fast to rent and interesting to see how U-Haul is making this whole experience electronic with very little paper going to waste.

Dzenyu M. 
Rating:
5.0

One frustrating thing - the description for the key box says it is on the south side of the building. The key box is in fact on the north side of the building!!!

CLAYTON G. 
Rating:
5.0

Customer did not leave a comment.

dion B. 
Rating:
4.0

I did express check in and we re-did the check in when I got there, so express was worthless. I thought the attendants were nice and helpful but not experienced enough, also they explained the after hours drop off, HOWEVER did not explain I would be charged an ENTIRE DAY plus insurance + fees for being 2 hours late. That was frustrating, taking the experience to using Uhaul in the future to probably not again.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

William D. 
No reviews have been submitted for this location.

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