Customer did not leave a comment.Rachael M.
Customer Reviews for Frogs Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark S.
Good overall,they need to take care of the brake light and seatbelt a major issue on passenger side..brakes are important as well. ThanksJackeline W.
Customer did not leave a comment.SEAN M.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.Katie G.
Customer did not leave a comment.Jack F.
Customer did not leave a comment.Anthony B.
Good experienceRUSSELL B.
Customer did not leave a comment.Yvonne H.
Everything was great, your rep did a very good job. There was nothing to improve upon.LARRY S.
Front counter was very friendly and informative. Young lady.John W.
Customer did not leave a comment.Randall C.
Thanks 🙏🏽JARRIUS W.
Very helpful.JACKSON F.
Customer did not leave a comment.David W.
There was so much space to park and the drop box was in clear site! Good job!!KELSEI E.
Customer did not leave a comment.Ashley D.
Nice folks. No issue with the locationGREGORY F.
No commentALLEN W.
Quick pick up. Very friendly and helpful. In and out fairly quick. Would use again.TIMOTHY H.
Great customer service. Keep up the good work.SZSNYK J.
The location did a great job, the Uhaul company themselves were horrible!! My pick up location changed 5 times in less than 24 hrs and they gave my truck away after I had booked it 2 weeks prior.JENNIFER C.
Customer did not leave a comment.DANNY M.
Customer did not leave a comment.ROBERT Q.
I pod for a dolly and did not receive it when I got the truck.Roderick J.
Frogs Pawn was awesome to deal with.DOUGLAS H.
Customer did not leave a comment.KATELYN K.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.DANNY M.
Customer did not leave a comment.Kimberly C.
Customer did not leave a comment.DANNY M.
Customer did not leave a comment.Tammy B.
24/7 was not operational had to go into shop to get keys.JEFFREY S.
Customer did not leave a comment.DAVID A.
The check in online was a nightmare for me. I had to get assistance from my daughter. Not easy for the older generation.RHETT C.
Customer did not leave a comment.LARRY D.
Customer did not leave a comment.WILLIAM D.
Nothing - simple pickup, the staff helped with the hookup and provided everything required.RYAN B.
Customer did not leave a comment.JOSHUA W.
They gave me great service and I would not change a thingANTIONETTE W.
Customer did not leave a comment.RICHARD C.
Helpful Quick Easy in and Out!GERARD G.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.CATHRYN W.
Customer did not leave a comment.GREGORY J.
It's a pleasure dealing with the staff at Frog's. Thanks.EDMUND B.
Customer did not leave a comment.DALE B.
Customer did not leave a comment.Wyont B.
Reservation was at another place they did not have our dolly in stock We went to another outlet they did not have a dolly the third place had one but could not take a credit card we had to go to a atm and get cash plus a deposit and return to get dolly whole process took us 2 hoursNELSON G.
Customer did not leave a comment.Jerry C.
Everyone was polite and helpful, hooked up the enclosed trailer for me and when I returned it checked me in right awayJAMES M.
Customer did not leave a comment.JAMES W.
Your location finder didn't work to check in my truck and I was charged $20 extra duentobthatTiffany G.
Customer did not leave a comment.Katherine T.
I was charged twice on two different cards for the remainder of my payment after they thought the first charge did not go through. Please call me to resolve this payment issue so I can get credit for one of the charges. Joel Landress 770-639-5405Joel L.
Customer did not leave a comment.FELITA B.
The overall experience with U-Haul was very positive. The truck was ready when I arrived to pick it up, and it was very clean. The move went very smoothly and I was able to return the truck on the same day. The only negative experience I had was when I went to returned the truck. It was after hours and I had a difficult time logging into the return website. I had to repeat the process at least three times before it went through. Other than that, everything went better than expected.jo R.
Customer did not leave a comment.SYLVIA D.
Truck had very loud and continuous noise from engine compartment. Clerk said U-Haul said it is OK to drive, but I think it should be repaired. Front-end play was too much for comfortable driving on the highway. Truck reservation was changed by U-Haul from Madison to Monroe, requiring extra travel of at least 30 miles and well over an hour of added time for me to return to Madison for load pickup. Overall, U-Haul management of booking and poor quality of truck result in my decision not to use U-Haul for rental in the future.Andrew H.
Customer did not leave a comment.Brittany C.
The truck was some what clean the people were very nicecurtis P.
Customer did not leave a comment.Jack J.
They changed my drop off location from what I had picked online. Took me out of my way.James W.
Reservation was changed from 8am to 9am without asking me. I changed it back, and then it was changed again without asking me. Got a call from Uhaul saying location did not offer 24 hour pick up and "they hope it's ok" that they changed the reservation up an hour. Tried calling back and couldn't reach anyone. Got there an hour later than I wanted and truck did not have dolly inside of it, which meant I had to go inside (defeating the purpose of mobile check in) and ask for the dolly. Truck sounded HORRIBLE. When you pressed the breaks it squelled so bad it that you could hear it 100 feet away. Truck was not cleaned or sanitized because there was a pair of glasses in the cup holder and trash in the floor. Not a good experience.Christopher W.
Customer did not leave a comment.Kyle P.
Not a thing. Perfect!Michael B.
Very friendly staff.ROBERT S.
Customer did not leave a comment.richard H.
Customer did not leave a comment.jeremy F.
I ordered a furniture and a utility dolly. Neither where in the truck and the location was closed when I picked up my truck so there was no way to obtain them or get someone to credit my account. I called U-Haul to report it but it was not confirmed that the charges would be removed.Christie A.
Not a thing very well done everyone was very nicerichard H.
Customer did not leave a comment.Thomas C.
Great Service.brian J.
They were very helpful.Lanika S.
Customer did not leave a comment.Charles J.
Friendly staff quick fast very helpfulKevin M.
Supply adapters for electrical hookupJason M.
Customer did not leave a comment.richard F.
Customer did not leave a comment.issac H.
Very easy and accommodating! Friendly staffJeremy F.
Customer did not leave a comment.Michael Y.
Got charged twice for uhaulRebekah M.
Customer did not leave a comment.Shynethia R.
Customer did not leave a comment.Susan F.
The customer service was great. Very nice people . The lot was pretty muddy but then again it has rained in our area none stop for days so that is probably pretty unavoidable. They were very helpful and nice people.Melissa J.
i was told by two separate employees to return the trailer anytime on Sunday and the charge would be for a two day rental. either U haul doesn't properly train their employees or ya'll are a company set up to miss lead customers so you can have a higher profit margin. My wife owns a Veterinary Practice and I have owned a construction company since 1990, if we were to miss lead our customers like ya'll have us we would both not have any customers. very disappointed with U haul and Frog pawn treatment.MIchael M.
I rented a 15 Sutter from y'all Sunrun location was told it was waterproof when I move the next day the inside the truck was soaked and some of my famous got work and my computer got soaking wetNATHAN M.
Nothing location had great customer serviceCHARLES B.
Very convenient and easy pick up and return.Jeremy F.
Positive experience overall with 2 opportunities for improvement: 1. Expensive . . . $124 for one day (8 hours) local move due to the mileage charge; 2. Return process after-hours was a bit labor intensive (with several pictures) and clumsy with poor online connectionPeter H.
Customer did not leave a comment.Jason J.
Customer did not leave a comment.Paula M.
Customer did not leave a comment.Luis R.
Customer did not leave a comment.joseph C.
Customer did not leave a comment.Lakeyda R.
Great local folksChris K.
Customer did not leave a comment.FRED H.
Great customer serviceRico F.