Customer Reviews for Frogs Pawn Shop

Your location finder didn't work to check in my truck and I was charged $20 extra duentobthat

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I was charged twice on two different cards for the remainder of my payment after they thought the first charge did not go through. Please call me to resolve this payment issue so I can get credit for one of the charges. Joel Landress 770-639-5405

The overall experience with U-Haul was very positive. The truck was ready when I arrived to pick it up, and it was very clean. The move went very smoothly and I was able to return the truck on the same day. The only negative experience I had was when I went to returned the truck. It was after hours and I had a difficult time logging into the return website. I had to repeat the process at least three times before it went through. Other than that, everything went better than expected.

Truck had very loud and continuous noise from engine compartment. Clerk said U-Haul said it is OK to drive, but I think it should be repaired. Front-end play was too much for comfortable driving on the highway. Truck reservation was changed by U-Haul from Madison to Monroe, requiring extra travel of at least 30 miles and well over an hour of added time for me to return to Madison for load pickup. Overall, U-Haul management of booking and poor quality of truck result in my decision not to use U-Haul for rental in the future.

The truck was some what clean the people were very nice

They changed my drop off location from what I had picked online. Took me out of my way.

Reservation was changed from 8am to 9am without asking me. I changed it back, and then it was changed again without asking me. Got a call from Uhaul saying location did not offer 24 hour pick up and "they hope it's ok" that they changed the reservation up an hour. Tried calling back and couldn't reach anyone. Got there an hour later than I wanted and truck did not have dolly inside of it, which meant I had to go inside (defeating the purpose of mobile check in) and ask for the dolly. Truck sounded HORRIBLE. When you pressed the breaks it squelled so bad it that you could hear it 100 feet away. Truck was not cleaned or sanitized because there was a pair of glasses in the cup holder and trash in the floor. Not a good experience.

Not a thing. Perfect!

Very friendly staff.

I ordered a furniture and a utility dolly. Neither where in the truck and the location was closed when I picked up my truck so there was no way to obtain them or get someone to credit my account. I called U-Haul to report it but it was not confirmed that the charges would be removed.

Not a thing very well done everyone was very nice

Great Service.

They were very helpful.

Friendly staff quick fast very helpful

Supply adapters for electrical hookup

Very easy and accommodating! Friendly staff

Got charged twice for uhaul

The customer service was great. Very nice people . The lot was pretty muddy but then again it has rained in our area none stop for days so that is probably pretty unavoidable. They were very helpful and nice people.

i was told by two separate employees to return the trailer anytime on Sunday and the charge would be for a two day rental. either U haul doesn't properly train their employees or ya'll are a company set up to miss lead customers so you can have a higher profit margin. My wife owns a Veterinary Practice and I have owned a construction company since 1990, if we were to miss lead our customers like ya'll have us we would both not have any customers. very disappointed with U haul and Frog pawn treatment.

I rented a 15 Sutter from y'all Sunrun location was told it was waterproof when I move the next day the inside the truck was soaked and some of my famous got work and my computer got soaking wet

Nothing location had great customer service

Very convenient and easy pick up and return.

Positive experience overall with 2 opportunities for improvement: 1. Expensive . . . $124 for one day (8 hours) local move due to the mileage charge; 2. Return process after-hours was a bit labor intensive (with several pictures) and clumsy with poor online connection

Great local folks

Great customer service

I was told my total would be under 100$ I just got another charge today for 86$ It'd be awesome if you guys could tell me why and or not charge me for no reason. Also I was supposed to have the truck back at 3:00 pm I was 10 minutes late and was still charged. That's not great business. I will probably just go elsewhere to rent a truck next time.

Everything was good,great customer service I was in and out keep it up

Horrible experience. Pickup was 45 minutes away from where I was promised, they had no payment method on file despite my providing it 3 different times, and every person I dealt with seemed confused and told me something new.

Easy drop

We were very happy with the entire experience of the Uhaul truck. The pick up and return as well as the prices. Best for the money.

Your automatic sign-in/out needs improving

I requested an appliance hand-truck, but there wasn't any available. I would suggest having enough to go around if needed. Renting one would have been a great help to me. ;) Overall I would highly recommend Frogs to anyone!

The Location was perfect and everything started fine. The truck had a severe oil leak which left me stranded and poured oil all over my driveway. I returned the truck early, after hours. I also had to put $20.00 worth of oil in it to get it back to the location. I would like to speak to someone about a refund but cannot get through on the customer service line.

They gave away my hand trucks to another customer that I already reserved and paid for when I rented the truck. If he hadn't stopped waiting on me and finished. I would have gotten my hand trucks but instead he gave them to a lady. Then told me it was u-hauls fault. For not giving them more hand trucks.

Truck cab smelled like cigarette smoke

Truck failed to start on multiple occasions.

Good to go

help drivers with adjustment of right side mirror

everything was perfect

The 6x12 trailer I used was great. The only reason I give 4 stars instead of 5 is this trailer and another one they had did not have the jack to crank the tongue up and down off the ball of my hitch. I am older and this was enough of a strain to cause back injury. Other than that, the condition of the trailer, tires and tow were great.

Mileage rates are to high cut that 79 cent rate in half

Nothing could be improved. Hailey was courteous, polite, and eager to help. Equipment was in good condition, all lights working, new tires, and did not leak in the heavy rains we were having.

Excellent customer service.

Was not open....

Serve Beer.

Very well organized.like everything online and convienent..

I would not recommend this particular location to anyone! They double charged me, never went over any of the contract info. And I end up paying triple the amount, when I was told that because I used fewer mileage than expected I would get a refund. Total lie! When I turned the vehicle in less than two hours after renting it, no one walked the vehicle over with me. I was told to just leave the keys on the counter top. And because of that they felt they could charge my card again that they had on file what they wanted!

Barry was very pleasant in assisting me via phone. Even more so in person. What a wonderful excellent experience.