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ALICIA T
Customer Reviews for Frogs Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My original reservation was for a smaller truck at another location in town it was past opening time yet the office had a closed sign in the window and the 15 foot truck was not available anymore. The representatives I spoke to over the phone were very helpful but this all caused over an hour of our time and we ended up unloading our items in the rain when we otherwise would have beat the storm.
Bobbie KMy card get charged twice for the same location which I’m not supposed to get charged now they want me to call the headquarters to dispute the charges. The first charge I called nothing get resolved I’m going to get my bank involved to get my money back.
LOUIS JThank you very much for being a big help. Everything was great.
LISA RMake sure all the equipment is in working order before it goes out and make sure the customer understands that the equipment must be returned to that specific location. The lady in customer service was extremely rude as well.
SHARON TMy experience at the Frog Pawn Shop was great. The greeting I received was warm and welcoming. Everyone was kind, friendly and helpful. I would definitely rent from this location in the future and would absolutely recommend people use them as well.
RONNIE AI like Frog’s nephew me and him were talking like we knew each other for a while. Love this place
ARCHIE PNo trolley in the moving truck.
Alicia CTwice i have rented a truck and purchased a utility dolly and BOTH times there was no utility dolly and no one was able to get me one. The truck was good, but disappointed with add one
Benjamin CNo issues.
ROBERT SThis site was excellent with no improvement needed
WILLIAM MThe rental facility was fine. What I don't appreciate is having the rental location moved from where I requested the reservation. If you move a location on the consumer to somewhere 20 miles further in distance, that excess mileage should be eaten by U-Haul, not the renter. That is your change, not my request.
SAMUEL SGreat service . I appreciate the help
ZOE LThe personnel were great.
NORRIS ENobody there on Sunday but looks good and retrurn was fine.
HAROLD WDog water bowl under seat. Told there was a 1/4 tank of gas but as I started down the road it said 24 miles to empty. In the future the attendant should walk out to the truck and review gas and current mileage as well as walking around the vehicle. Employees were polite but they should definitely make sure they thoroughly walk around the truck and explain specifics before sending someone off with a moving truck. Enterprise does this with their rental cars and it seems more important for an oversized vehicle people don’t normally drive.
Christopher RThe guy that hooked up the enclosed pull behind trailer didn't hook it up properly and the trailer broke loose from my truck less than a 1/2 mile down the road. So improvements would be to train how to properly hook up everything.
Angel FIt was seamless operation We were greeted by friendly customer service And the yard workers were polite and friendly and helpful
JOSEPH PI’m a clean person. I like a clean environment especially in automobile. I’ve rented several trucks from several different locations and I never got one that was clean. I wipe it down and the sanitizer wipes was BLACK. So it’s the norm. The rental experience was good. They were very nice.
Monica BI had ordered furniture pads and they were not in the van. There was no gas in the truck - it was on empty. It also needed the oil changed. The back of the van along with the can were dirty - I myself removed trash before we left. The check in process took over 30 minutes due to the app not responding.
Pam FNothing. Nice place nice people.
OLLIN RMake sure the Frog Pawn people check the trucks for damages before they rent them again They did not answer my questions truthfully Tire was flat and the wheel was severely damaged Glad I got it all on video before driving off of frogs property My advice is you should drain the frog pond!!!
Ted DEverything went smooth and easy from start to finish. No issues. Only concern was the 10ft truck I rented had a bad front tire(s) and vibrated a lot which was a security concern. Fortunately, I was on a very short trip. I reported when I returned. Will use this location again. Everyone was nice and helpful.
Mike GThere was 6 in of play in the steering wheel which made the truck very difficult to drive.
KIM BThe truck brake light came on, would stay on for a while, then go out for awhile, come back on, etc. Other than that, everything was okay
Walter WThe young men who worked there were very helpful before we even reserved the truck we were getting in Hickory. If we had not gone early, returning it may have been a bit trickier since it was after dark. The lighting could be a bit better in the parking lot for late returns.
Toni BEmployee was very helpful. Nice clean facility with easy access
Clyde WThank you
Brenda PTruck was in bad shape mechanical wise. No window wash fluid, oil was low and bumped all the way down the road. Never leveled out to a smooth drive even at 45-50 moh
Marcie TGreat location, great staff
MICHAEL CBest uhaul place ever Good location Great staff
MICHAEL CEvery part of the transaction was easy and great
Julius DAll went well with my rental. The man that helped me was nice and professional.
Margaret BGreat location, customer service. Best Uhaul location in walton county
MICHAEL CNot a thing, very professional associates and helpful.
john bEverything went well
Warren FThese guys are great.
MICHAEL CWhen we rented the vehicle it was not properly clean. All windows were very filthy and there was no water in the car to clean the windows. That can be a hazard especially when it’s very sunny.
Lucy VTo improve this location you would need agents with better attitudes and professionalism. Next service your equipment. The truck I rented had the check engine light on and the transmission sound as if it was going to drop out.
Fredrick SEverything was excellent!!! Great service I will definitely be back and recommend to friends
Rocinia OEverything I ask for was ready and available, and the two gentlemen behind the counter that helped me were quick to respond, and I enjoyed being able to do business with you. Thank you very much.
morri wThe truck was so messed up that we were praying to have this truck moving. The transmission was so bad and making loud sounds. worst experience. never rent a truck from this location. Deeply disappointed
Aditya MMake sure the AC works other than when the truck is going at least 35 mph.
Joel BEveryone there was very helpful and friendly. Location is very clean. Equipment is in great condition.
RODNEY JMichael was very helpful and accommodating allowing us to pay the day before we actually picked it up since I didn't have a ride that day Thank you!
Melissa KI just want to brag on the two guys at Frogs Pawn Shop for being so helpful. As a woman not really knowing how to back up to or hook up a trailer I am so appreciative for all the help they provided!
Ashley SNothing. Both guys working there were friendly and helpful! Would recommend them to anyone.
Tyler CI don't think it was the location They were polite and courteous. They did not have pads, even though I ordered 24. Is that their fault or Uhaul. I thought it was Uhauls. I originally rented the vehicle from another U-Haul location and my rental got transferred to Frogs. Engine light was on the entire weekend
Mark HVery easy to complete transaction at the store
Hope C