Customer Reviews for Frontier RV
(U-Haul Neighborhood Dealer)

Rating:

5.0

Keep up doing a great job 👍

Rating:

1.0

Couldn't find key drop. Did not answer phone. Yard looked like a junk yard, had uhaul dollies sitting outside in the weather

Rating:

1.0

the agent was sloppy, had trouble using his phone to ues our cards for payment, was getting the wrong amount. it took 45 minutes to do this rental outside under a tree.

Rating:

4.0

I had to drive over 23 miles to go pickup the equipment, when I had a Uhaul Store 3 minutes from my former house. Plus I never received a communication from Uhaul to confirm the location. This was ridiculous and put me behind the schedule on my moving day.

Rating:

5.0

Great location and available with a phone call Any time , Texas friendly and Equipment ready. A big Texas Thank you

Rating:

1.0

It was 22 miles from the original pick location I was guaranteed. It took 20 minutes to get the contract done.

Rating:

5.0

Everything was good

Rating:

4.0

Nice, helpful people!

Rating:

3.0

Truck space didn’t clean enough with sand in rear.

Rating:

4.0

Fast and helpful services

Rating:

1.0

Agent was not there. None of the contact numbers U-Haul provided worked. Finally got a cell number from a local and he never answered or called back. Finally U-Haul told us which should have been done to start with that you would send us a code to a lock box to get the key. We used it . Agent never showed . The premises look like a junkyard. Filthy , trashy. Needs an inspection. The agent was supposed to be there during regular business hours.Fire him. Close this site down and open elsewhere . How am I supposed to trust you again?

Rating:

1.0

The pick up and check in experience which was mainly on line was horrible. Will not return to U- Haul again!!!

Rating:

4.0

Both locations were convenient . The truck was ready to pick up and drop off was easy . Would use both locations again if needed .

Rating:

1.0

Worst U-Haul experience ever. I have dropped off U-hauls at this place before and it hasn't gone smoothly, but it was just a drop off so no big deal. However, the place isn't well marked, there is no office or staff, and it appears to just be an RV park? This was the first time I had reserved to pick up here. When I called to let him know I was there to pick up, the owner was EXTREMELY rude. I was simply asking what I needed to do to get my equipment and he said "I'm on vacation, do you want me to fly there and do it for you?". It was completely unnecessary. I ended up cancelling the reservation and reserving elsewhere for another day.

Rating:

3.0

Have a separate lot for the u hauls instead of them being on the same lot as the camper houses. Also there needs to be more lighting out there.

Rating:

3.0

Dale Ingalsbe was polite and friendly. Made sure I understood the process and answered questions.

Rating:

1.0

I got fleas on me inside the office. Workers were dirty and the office was a shed in the middle of several RV's parked close together. The trailer looked good and clean. I was offered insurance to cover the trailer in case of an accident. I decline. The trailer LEAKED profusely and ruined half my load. I was charged more than I was quoted over the phone.

Rating:

5.0

My experience with the gentlemen in Lott, Texas was amazing!!! Communication was excellent, welcoming, friend, answered all my questions. Highly recommend them!! They were great!!!

Rating:

4.0

So I originally rented for a pick up in temple. Original pick up time was 2:00pm. I called at 10 Am to see if I could pick up the truck at 1230. All was fine. 12:15 I get a call that my truck was not going to be available. And I needed to drive 40 miles out of the way to pick it up which is Lott, Tx. The customer service agent would only offer a 50$ credit. This would be totally unacceptable simply because now I have to drive the 26ft truck 40 miles home, use that gas on top of the gas and time it took to get the truck. And what do you know my review previously was not contacted about. Horrible experience all the way around

Rating:

5.0

Open on Sundays for last minute rental needs.

Rating:

1.0

Cluster of a mess.

Rating:

3.0

Manager should be aware of the order and have the equipment ready on time.

Rating:

5.0

Very friendly staff

Rating:

5.0

Keep track of your equipment. RJ's in Waco sucks! Dale and the crew in Lott are ACES!! Dale and Kenneth MY Uhaul hookups forever! Thank-you so much for your EXCELLENT customer service.

Rating:

5.0

Great bunch of guys that work there, very helpful.

Rating:

5.0

They were amazing !! I’m so glad to have such people local !! He helped me figure everything out I couldn’t have asked for a better representative!!

Rating:

2.0

The truck that we pickup was not Service before seding us on a long trip to Florida. It brook on the highway about 399 miles away call Service it take 2 he still did not know what wrong with the truck. He put some fluid and send us on our way . Was not working we have to put in the fluid he gave us every stop when we gas. Dont they servic the truck before every long trip rental? And the truck is leaking too when we got home the next day all our boxes was wet it was raining on the way to Florida. The windshield is not working. Bad experience all from beginning to end. Been renting from U-haul for 25 years never this bad. Need to pull this truck before is something bad bad happen.

Rating:

4.0

Very easy to work with.

Rating:

3.0

Better U-haul signage facing the roadway

Rating:

5.0

Use Diesel engines in the 26 footers instead of gasoline engines, save fuel expenses for customers. I really liked the parking break on the 26 foot Ford truck. The seat was comfortable on the long drive. Cruise control was convenient to use with no problems maintaining speed while also towing a trailer. The truck never felt under powered.

Rating:

5.0

Nothing. Dale was really helpful. We had to get a truck from cameron but they didn't have any that size at the location that was emailed to me. So mike called around and found a place. He end up talking to dale to see if he had a truck since we were giving the run arounds from the temple customs care service and he did have one. Thank u dale and mike for y'all help.

Rating:

5.0

Excellent service. Great U-Haul location. Thank you!

Rating:

5.0

Best U-Haul rental place I have been too.

Rating:

5.0

WHEN YOU TOOK MY RESERVATION YOU WERE GIVEN MY CREDIT CARD NUMBER AND WHEN I PICKED UP THE VEHICLE AT THE LOCATION I WAS LEAD TO IT WAS DOUBLE AND YOUR SYSTEM WOULD NOT ALLOW ME TO PAY THE BALANCE OF THE RENTAL AS WAS PAID IN CASH, HUGH, INPOSITION AS I DID NOT BRING CASH WITH ME 50 MILES AWAY, AS MY CREDIT CARD WAS PUT ON HOLD!! RELEASE THE HOLD ON MY CARD SO THAT I CAN COMPLETE MY TRANSACTION WITH THE SUPPLIER!!! NOW!!!

Rating:

5.0

My problem is not with these locations my problem is with the uhaul and the drop off spot in Cameron Tx. They do not expect trailers so I had to find a different location and I get and extra bill this morning for going over the mileage.

Rating:

5.0

Very friendly people and the truck rode smooth and easy.

Rating:

1.0

Location was not open during hours posted. Location was disorganized and uninviting.

Rating:

4.0

No one was there jus told me to drop it off wen I called

Rating:

4.0

Clean the inside of the trailers. A gray soil/dust rubbed off on some of my upholstery.

Rating:

5.0

close to my residence, great service.

Rating:

4.0

Not a comment for this location, but overall customer service. Always check to make sure they have your rental on location! I was called the day before moving and notified that the size of trailer I had reserved 2 weeks before was not available and they were downsizing me to a smaller trailer. After 1 hour on the phone, I located the size trailer we needed in a different town. Not a good way to do business Uhaul. Like I mentioned earlier, it was not his location, I just finally had the option to comment.

Rating:

1.0

Old guy was just, stick it over there, under that tree, ask if he needed the paperwork, he replied no and then I recieved a late day charge via email..... after I dropped off the trialer the day I was told I was supposed to!

Rating:

4.0

Nothing. I arrived before the facility was open, but the gentleman said he would be right down to help me.

Rating:

5.0

Great people!

Rating:

5.0

Great service!

Rating:

5.0

Close location for my home

Rating:

5.0

Great customer service

Rating:

5.0

This is our second time using this location, first time was drop off only second time pick up and drop off. We could not be anymore please with the ease of doing business at this location. Customer service is TOP NOTCH. We highly recommend this location and happy to have UHAUL close by.

Rating:

5.0

It was a lot of fun!

Rating:

2.0

It took over an hour to complete the rental paperwork despite the fact that I had pre registered online. Weather was terrible and made office internet unable to connect to complete rental. No vehicle inspection was done.

Rating:

2.0

I was in Waco TX two blocks from U-Haul dealership with 6-7 open trailers 5'x9' on the lot. I called U-Haul after hours and they gave me an appointment for the next day approximately 24 miles away with Frontier RV. The owner was very helpful and the site easily found. However, I sent my daughter back to the Dealership and she was told that she could get a trailer there after she told them that she did not have an appointment. Spend your time moving trailers around rather than prospective customers. I will never call for an appointment again may use another company if possible.

Rating:

5.0

Have the program that you use for the application easier for your employer to use so it don't take so long. Poor man had to put my information in his computer 3 or 4 times before it finally accepted it. I must have been there over 45 minutes thanks to him being so kind and kept saying he was sorry it was taking so long. it really makes a difference when you have really nice people like him to work with.

Rating:

3.0

there uhaul computer system was down and it took almost 2 hrs before I was able to get down the rd.

Rating:

3.0

The manager is super nice, the staff is very helpful.

Rating:

5.0

This was a good UHaul rental experience. The trailer we wanted was available and clean. The people at Frontier RV were friendly and helpful. They even called the day before to let us know everything was ready for our arrival.

Rating:

2.0

Have someone there to receive the equipment in the middle of a business day. Lot is full of broken down vehicles and RVs.

Rating:

5.0

Nothing. Mr. Dell was very polite, helpful and kind.