Customer Reviews for Frost Event Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Frost Event Center

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Travis J.
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Customer did not leave a comment.

James D.
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Customer did not leave a comment.

Hailey M.
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The owner was amazing and very understanding, first time ever using uhaul definently a good experience

Shylandra M.
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No improvement needed great customer service

Cathy H.
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There was no one there at all. I had to leave it there , take pictures and I still got charged. I have know clue why. It's not fare

Harvey A.
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Customer did not leave a comment.

TIMOTHY C.
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Customer did not leave a comment.

Lisa B.
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Everything was excellent for me

William R.
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Customer did not leave a comment.

KAYLA R.
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Was over charged from price I set up online. He never showed me milage or walked through so I could point out any damages. Radio did not work. He had the return time at 5pm and I did not check it out till 6:18pm. I tried calling number on contract to see if I could extend it for one hour that number was not correct number. Milage rate was a joke. And he kept calling me whole I was at work and the truck was returned. And then charged me double

Evie P.
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Awesome 👌

Edward H.
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Owner not computer literate. Had to telephone supervisor twice. Took over an hour to get equipment on the road. This rental was screwed up from the start. Paid for a 26' truck. Didn't get the truck, had to settle for a smaller truck and use cars for the remainder. Will never pay ahead again with uhaul.

George L.
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The pick-up locution was under construction so it was a bit messy. Give the owner another month to get things in order. The man who took care of me did a fine job.

James C.
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Customer did not leave a comment.

Peter S.
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The guy was friendly enough, but getting the trailer took over an hour. We had a reservation and had checked in online complete with uploading driver's license. The worker, copied the driver's license anyway. It took him a long time with the person ahead of us since they did not have a reservation. Interior of building needs some work-ceiling is partially open, bathroom did not look usable, duct work hanging out of the ceiling. We will use another location.

BRUCE L.
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thank you

Zachary V.
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only gave us one bad of furniture blankets and so far have charged us for two, this place is very poor....

Steve H.
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Knowledgeable and kind hearted

Ramah H.
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He was very friendly and came in early on a Sunday so could get equipment for a move! Would highly recommend.

Rachel M.
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We needed a 26ft truck for our move. and was told the only way we were able to get one was to drive 2 hours one way to pick one up. This is unacceptable when moving across the country.

Pam L.
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Supply them with the actual trailer that was paid for. We were not able to move a couch & a mattress & box spring to new location because U-Haul presented a4x8 trailer when we had reserved & paid for a 5x8. WE WILL NEVER RENT FROM UHAUL AGAIN!

Dan A.
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Customer did not leave a comment.

Jason H.
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I don't need a fancy location or anything. This was sufficient and I wasn't required to wait long which I appreciated. The gentleman was nice, friendly and worked to get me on the road quickly. The location is a work in progress and it sounds like he's going to improve the physical location with some time/effort.

Robert B.
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Customer did not leave a comment.

Natalie P.
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I had trouble getting the app to accept my email address. Then it wouldn't take my phone number. It never did show my order. Scanning the code on the truck did not work. So William Grist came to our rescue! He was kind, understanding and very helpful on a Sunday morning. The truck had several pieces of tape on it holding down what looked like weather stripping. He contacted his supervisor about switching trucks. The supervisor said it was left over tape from having a window installed. The picture on the website that asked if I accept the condition, showed the weather stripping elevated above the window. The supervisor said it would be fine. William Frost went above and beyond helping me and my son.

Sandra G.
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I guess this is just a drop off spot and not a office set up for uhaul customers to do buisness but great doing business with u and I would recommend ur services and use ur services in the future

Malina C.
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You have Horrible customer service, you do NOT explain what your paying for then get charged, and don't give copies of any paperwork. Will not be coming to you again.

Joan S.
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Customer did not leave a comment.

Senad K.
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Customer did not leave a comment.

Russ B.
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Had 12pm appointment but nobody was there. I had to call him twice. I had to wait for him for over an hour! Then failed to check my trailer back in and I was charged for 2 days even though I had it only 3 hours. I even sent him proof (I took pictures and sent them to him)

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