I ended up with a mobile pick up without an understanding about what that entails. Picking up a truck at a location which had no people to assist was awful. Getting assistance via phone was difficult and inefficient. My pickup was in an area I consider unsafe, complete with two people arguing in the street. I considered calling the police. I also considered canceling. My phone is an android and that was an issue too. In all it took an hour to figure out how to get a key. Additionally, had I not had a friend with me I could not have gotten the padlock open as it was below my waist and I could not get close enough to read lock. The lighting was not good either.
Suzanne W
Frost Event Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waterloo, IA 50703
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Customer Reviews
- 3.5 Average Customer Rating
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Mark SExterior of the unit was dirty. Looked like it had been down a mud road. Inside was acceptable. Unit drove poorly like it needed shocks.
Kurt HVery nice . Above and beyond service.
RICKY SIt was shady place and I was kind of scared going in there by myself since it was a place you just pick up a key and I had never did that before so wasn’t quite sure what to do and it was starting to get dark. And then had to leave my car there overnight
Kim S