Customer Reviews for Frost Event Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

Loved talking with Bill at the substation.

Rating:

3.0

I think my biggest problem was with the online check in and checkout. If the truck was perfect it would have gone smoother , but since the truck had some damage and was not what i would consider clean it took time documenting. If I rent again, I will never use the online check In and out.

Rating:

1.0

Better customer service on the person that's assisting the store and someone that actually is open at the time that they say that they're open and not be rude to customers or disrespectful. I also put in a complaint with U-Haul and they said they would contact about the issue, but of course not like they care still no contact back on the issue.

Rating:

3.0

Ordered a dolly and a dozen blankets, none were in the rental unit. Being closed the entire day, on a Saturday when working people are more apt to move on the weekends is ridiculous. The Waterloo location on Commercial St is much better, especially is extra equipment is required.

Rating:

5.0

I found your online experience check-in process to be a downfall for me, I called the customer service center and talked with Patricia; she helped with the online check-in to get me down the road. Great customer service representative. I feel a need to have more communication with the customer about the process of the online check-in to prepare for the event. The equipment was well-maintained clean and ready for use. The fuel efficiency was excellent for a truck that was 20' in size. Easy to drive and park with no problem backing up with the large mirrors makes it so easy. I would give a 5-star review even with the bad check-in because of the ease with the return which was smooth. Great experience!

Rating:

1.0

Pick up location in Waterloo, Iowa was dirty, the person was late. It was really bad!!!!!

Rating:

2.0

Fix your app. I repeated the same activity on the app multiple times with no changes before it finally worked. Do you have instructions on there telling people to enable location services but you do not tell them how to do this. At time of pick up your process requires people to purchase additional insurance.

Rating:

2.0

I ordered and paid for a furniture DOLLY and there were PADS instead. Very inconvenient find once at my location to load my belongings.

Rating:

1.0

Wanted a u haul for 3 days and you wouldn’t rent me one because it was not available. But the other 2 haven’t moved. I believe you are creating your own demand. I tried to rent from another location and you forced me to go to frost event center. Which is a closet on a corner in the hood. I have rented 3 uhauls in the last few weeks. And this pickup was terrible , no one was there you tried to send me to a different location after I was there. I will be giving 0 stars every chance I get. I need to rent 1 more time but I won’t be using your company. Thanks for wasting my time and money

Rating:

1.0

This location was awful. They didn’t plow or shovel, so we kept getting stuck. We had to shovel for two hours, and all we had to do it with was an ice scraper. We asked for a partial refund. A few pieces of trash in the truck too

Rating:

5.0

dropped off truck here after hours. a little tough to find a place to put the truck but other than that no complaints!

Rating:

1.0

The 24 hour pickup took almost 30 minutes, cutting into our reservation time. I rented a dolly and there was no dolly. We had to find another location to pick up a dolly from, which cut into even more time. Same thing with the 24/7 return. My husband was an authorized driver, after more time waiting for a rep to call us for verification. It took forever. There should be extra time given for the amount of time it took to even get the truck.

Rating:

1.0

No one there. Returned on time. Got phonecard stating they were not returned. Keys were left In a drop box. Very sketchy location. Will not use this location again in waterloo.

Rating:

1.0

This place was the worst place I've ever been to. The guy was drunk and rude that we returned the truck to. There was grass from my feet on the driver side floor and he told me I was a dirty person for not cleaning it out before returning it. Please have someone call me about my issues there are more

Rating:

5.0

Customer service was excellent, I didn't have a long wait time and truck was ready to go when I arrived. Will definitely use this location again.

Rating:

1.0

Rude. Very unprofessional. Accused me of putting lock on trailer when the lock came with the rental. Threaten to charge extra for the delay.

Rating:

5.0

This location is great but his manager is Superb! It is great to find warm human hospitality on big business companies as U-haul. My experience was fantastic. All the process runs smoothly the manager of this facility was very helpful and very kind to me and my family. 2 thumps up. To the manager of this facility: Keep doing what you doing because you are doing it right.

Rating:

5.0

Putting jacks on trailer

Rating:

2.0

The location is not acutally called FROST EVENT CENTER, it is simply located NEAR the Frost Event Cetner. This is highly confiusing, especially since teh site was not staffed during the drop-off hours. Mileage allowance for the assigned pickup location, my home address provided at the time of reservation, and the eventual drop off location assigned (nearest location to my destination) was not sufficient to achieve the travel, even with most direct route.

Rating:

5.0

the self check in did not work so I had to call for someone to come in but he came super quick, within 5 minutes at 6 am. I would recommend to anyone, he was so nice and helpful

Rating:

5.0

Have help on site for faster and scheduled time.

Rating:

2.0

Owner of the facility needs to remodel the place, install exterior lighting ad cameras for security since he is never there. I am still not happy with you charging me $1.19 per mile which seriously causes financial issues for me.

Rating:

2.0

was nobody around for any kind of assistance. might as well have been parking the trucks in a walmart or a mall parking lot.

Rating:

5.0

Respectful and friendly.

Rating:

4.0

only two minor things I noticed 1 shocks need adjusted 2 did not want to shift out of first gear very easily in town

Rating:

1.0

The truck was in Terrible shape. The rear view mirrors wont stay in place making it unsafe to drive. The wheels were severely misaligned, I had to drive with the steering wheel tilted 90 degrees to the left to make it go almost straight. The place for the pickup was shady with abandoned cars around, it didn't feel safe. Overall my worst experience with a moving truck.

Rating:

2.0

I filled up with 2.5 gallons of gas right before I dropped it off and they charged me for gas anyway. Can’t get ahold of anyone to get refunded my 8-10 dollars

Rating:

3.0

Nothing

Rating:

5.0

The location went above and beyond to open early for the pickup so I could get loaded and OUT of town and out of state.

Rating:

1.0

No dolly that I ordered & have told you about 3 times & you still charged me for the dolly! I’m only giving a poor rating for this reason. Fix the issue

Rating:

3.0

This place looked sketchy. Being a single woman it was kind of creepy waiting there fory ride to show up after 530pm.

Rating:

1.0

The man who runs this place is rude and unresponsive. I would not rent here again.

Rating:

3.0

Truck was clean and in good shape. Local manager was a little difficult to contact to verify information.

Rating:

3.0

The owner was very helpful and kind.

Rating:

1.0

At pick up time, we had trouble getting the proprietor to answer his home and his voice mailbox was full. After an extended period of time, we just took the trailer. U-haul never apologized and blamed us.

Rating:

5.0

Prompt professional service. I am thankful and pleased to do business with the knowledgeable staff at this location.

Rating:

1.0

This location did not have pads or boxes as I requested. The place had sewer odor inside the building, making it impossible to even go into the facility. I was told to be there at 9 am. No one was onsite. Someone finally arrived after 10 am and told me I had to go to the University U-haul to get pads and blankets. I originally reserved my vehicle at the University location, but U-haul changed it. I wasted hours to try and get everything done. Rented from U-haul many times, but will consider other options in the future.

Rating:

1.0

The owner of this U-Haul outlet was rude and disrespectful. He refused to let me return the vehicle myself online. He refused to let me take a picture of the gas and odometer reading. I will NEVER rent from then again

Rating:

3.0

Lots of confusion about reservations. Owner/operator spent a lot of time chatty with each customer

Rating:

5.0

William was so nice to work with. He had the trailer up front ready for us and hooked it up for us! He had a friendly smile, was courteous and so nice. He was busy when we returned it the next day, but took the time to make sure everything went well for us! Would recommend his shop to others!

Rating:

1.0

We had dropped off the U-Haul with the dolly in the cabin part of the truck so would not get stolen or damaged we had called up there many times cuz we had left a pillow inside the U-Haul but the guy mentioned he would call us back as soon as he got in there to let us know that he was there but he never did call the U-Haul itself was completely cleaned cabin and the back but we are still being charged for a cleanup of the U-Haul we took pictures of the cabin and the back part of the truck showing that it was completely cleaned why did we get charged a cleanup fee. Also when we got the truck it was on half a tank of gas U-Haul is now saying that it was just above half a tank of gas which is false.

Rating:

3.0

No one there during normal business hours

Rating:

2.0

The building is shoddy.

Rating:

5.0

Spent an hour visiting with a very interesting local. Great people.

Rating:

5.0

Very helpful and great service!

Rating:

5.0

Mr Frost was excellent and always very courteous and helpful I would recommend him to anyone thank you Mary schwantes

Rating:

5.0

Great service