Fast, friendly, competent
ILENE S
Customer Reviews for Frugal Flamingo Quickstop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Considering i was charged for two days and i only used it for one i still have not received the money owed to me from the $120 hold that was put on my card then I was charged for two days when I only used it for one. Not a good experience. I’m hoping the refund will hit my account tomorrow so that I can feel better about this experience either way it’s been very inconvenient.
BRANDI BThey were the ones who told me I was screwed over by being made to pay more. Very nice gentleman who made sure I had everything before I left.
VALDEMAR CI've used this location more than once. Its great!
LINDA AThe two men I worked with were professional, friendly and helpful. Will use this location again in the future. Thank you for sending the survey.
NATALIE YThey person who help me was awesome my only complaint is the truck doesn’t have a backup camera or cruise control.
Nelson LIt was a liquor store, doing a robust business with customers. Although I applied online and completed the check in on-line I waited for the Uhaul agent to manually input information. The truck was old, 122k+ miles, shifted sporadically. The passenger door didn't open from the outside. Otherwise it was clean.
DOUG JThis isn’t the location that I selected but the app prompted me to drop off here and threatened me with a fine if it wasn’t left at the right place.
Kyle WBe nice to pick up everything in one location and not go to different locations to get everything.
Dorinda LHad the best experience at this location. Awesome help and information will be recommending.
Skyler GNothing, I went in and asked about a truck. I was out of there with the truck in less than five minutes.
schkyra mThere is nothing you could inprove The service was excellent.
Anna AThe owner is amazing, best customer service ever. Nasar makes the difference!
CODY LBest money I ever spent. Simple and friendly people.
Mitch LThe location and the store were a bit seedy but the representative made up for anything else that was lacking. He was knowledgeable and friendly. I would recommend anyone to use this location.
Amanda CDropped off the trailer after hours there is no staff around to assist with the drop off, no straight directions of where they wanted it dropped off or where they wanted the trailer parked. Very small location full of random trailers and trucks that aren't even U-Haul related causing him to be a very tight small area and a very hard to find spot.
Daniel EPerfect rates amazing 💯💯💯 best service ever
Joshua NStaff was friendly and transaction was easy and prompt. The vehicle was great. Would recommend
Analee WWonderful service. Equipment in great condition. The location was just kind of sketchy. Will use facility again though. Thank you for everything.
stacey nEstoy bastante contento con el servicio
Oscar NCheck out was fast and easy.
Craig HThe man in charge "long hair bigger guy" when I dropped off the equipment was amazing what a great interaction I had with him he goes above and beyond to help customers out and deserves to be recognized he was the gentleman there the night of 8/6/2023 once again a five star employee
PHILLIP HI did not like the U-Haul people I talk with on the phone. They were rude and not helpful at all.
Holly WThe clerk helping me was very knowledgeable about the service he was providing
chris GA gentleman was waiting and helped with the return immediately. Very easy and convenient
NATHAN BI actually look forward to dropping off the trailer I have rented several times as I slowly move. Awesome service, friendly customer service. A++++
Renato SThnx
BRIAN MThe place was really old and dingy. The people were extremely nice though. Just really kind of gross.
kevin jDidn’t like that when I returned the truck Ion the same day I rented it I was charge fees for it!
Isabel TThe straps they put on one of my tires fell off 3.5 hours into my 18hr move to Texas. There was no chain attached to that aside of the car either. I had to stop on a freeway to put the straps back on the tire and make sure the car was secure.
MEAGAN DVery customer service oriented so very nice & professional 👏
ROSEMARY GNothing
Sean AWe didn't like how U-Haul buried the $20 charge for electronic drop-off. Fortunately, the representative who met us explained this and took care of the paperwork - much easier for us, and with no extra charge.
George HI was hesitant at first considering I was picking up from a neighborhood location but the guys and gal here were absolutely incredible. Kind, knowledgeable, easy to talk to, and led me to become very comfortable with my first U-Haul experience. The team at Frugal Flamingo deserves 5 stars across the board.
Zachary HGreat Customer Service!
Nicole PQuick and easy.. great service
Kirk WI had to pick up the truck in one place and the car caddy about 15 miles away..
Dana CMake costs more upfront online. The advertised price was misleading and deceptive.
Bryce MConvenient location. Big parking lot to turn around.
Michael RThe place I rented from was great with very responsible and informative people to help me with the rental
John LForced me to sign up for additional services although I didn’t want them. Unwilling to change reservation time.
john pGreat Owner, great experience
JEFFERY YNothing it was great customer service. Very friendly and very knowledgeable about the equipment. 100% would rent from this location again
Greg JRented for 4 days. Returned in 2 days. You don’t refund for less days even though truck is rented again. That is poor business practice. Then to make changes is near impossible. Web site says you can go online to make changes. You cannot. Uhaul even struggles to make changes themselves.
Jay PThe staff were super friendly and helpful. The store itself was a mess. The uhaul stuff was in the back. Walking in there was broken equipment. The slushie machines were full but not on. Broken hotdog machine in the back and to the left of the cashier stand. There was so much stock it was hard to move around anywhere but the straight line to the cashier stand. Again the staff was great. I like them. What really bugged me was that I didn't have to bring the tank back full. It needed to be at a certain point but not full. So the options are: I put in the exact amount (nearly impossible), give uhaul extra gas for free, get charged up the ass for not filling it up exactly. Only uhaul benefits. This is purely a way to scam customers.
RICHARD WExcellent Customer service, Thank you!
Matthew KAfter being treated like dirt from the Uhaul store on Wall Ave in Ogden Ut. This merchant helped us get a truck last minute
CAREN WThe gentleman was very friendly and made the renting experience pleasant I went to uhaul on wall first the lady was very rude and stand offish I'll never go there again you should retrain her on how to talk to people and what her job in customer service means
CHERYL TGreat customer service and get pricing
DONALD DI dont know where to begin, First- my location was changed last minute was a huge inconvenience as it added over an hours time of travel and circling back passing my original pick up loaction. 2- The person helping me get my truck was absolutely clueless. He told me I couldn't take this truck, then he told me it hadn't been checked in , and that it was dirty and had been pulled out of a ditch. It was filtly inside and out. Dog hair, smelled of dog urine and mud everywhere and slimly window restricting visibility. It took me an extra 35 minutes and two phone calls. Once on my end to UHAH and then he had a couple himself all of which he was using fowl language with erratic behavior. It was very uncomfortable being in there. When I signed the papers finally, I noticed that the information I had filled out previously online was different, the charge was for more and the optional 14 insurable had been added. At this point i didn't even want to get into this with this man as I quickly sensed he was extremally incompetent in this work, and had zero ability to effectively and with quality customer service resolve even the littlest of an issue. He also mention several times to me TO NEVER PUT THE KEYS IN THE DROP BOX. or they will charge you an extra $20 Again normally I'd have asked why as this seeemed to be one of the dumbest (hand in your purse) rip off catches I've heard of. Either way whatever, we left that disgusting location and got into this filthy truck. Later that night, as I was using the app to DROP of and sign in the truck at DD Heavy towing Drop off, I couldn't complete becuase it turns out that this person filled out the wrong information for the truck I was driving. I kept getting this (YOUR currentl mileage is lower than the miles you started with) This really created a mess, because now I knew I had to come back to this location and return the truck the following day. And since it was after hours 6:30pm to be exact I didn't want to leave my key in the drop box per this other guys admonition to not to so. I took the keys with me know that I still HAD until 1pm the next day to occupy this truck.
BRAD P