Customer Reviews for FSB Auto Inc
(U-Haul Neighborhood Dealer)

747 reviews

315 Plantation Dr   Lake Jackson, TX 77566

(979) 480-0921

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 480-0921

315 Plantation Dr
Lake Jackson, TX 77566

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Owner was very Nasty. I've been over looking it on my past rentals but today was the last straw that broke the camels back. She don't know how to talk to people. I will not go back to them again.

FELTON JR H. 
Rating:
5.0

Customer did not leave a comment.

estanislao C. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR F. 
Rating:
5.0

Fast and friendly!

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

BRELYNN J. 
Rating:
5.0

Customer did not leave a comment.

SARAH F. 
Rating:
4.0

The pickup location carries no supplies

David W. 
Rating:
2.0

I went to return the truck after hours follow the instruction on my receipt. U-Haul.com/share did not recognize that location and would not let me return the vehicle through the website. I had to drive the truck back to my house and come back the next day which put more mileage on the vehicle and took more gas. When I explained this to the lady at the counter she told me no one else has had a problem and she could not take the miles or the gas off of my bill. I showed her on my phone the message I was getting standing at the counter but it did not recognize that location. The location parking lot has a lot of holes in it. There's always deep puddles and mud everywhere. It's very difficult to maneuver through the parking lot to avoid walking through muddy water.

DORTHY K. 
Rating:
3.0

Kind of rude. Left me waiting along time. This was second location given as 1st told me.yo go elsewhere becuz he didn't knkw how tk do it and man wouldn't be in till 1. I rented at 10am. Worse experiance ever

Monica D. 
Rating:
3.0

Customer did not leave a comment.

RUBI V. 
Rating:
5.0

Top notch! Over-the-top customer service. I can say enough about the care and concern Bonn's gave us. We were stood up by uhaul and our previous reservation in Bay City and so we reached out to this location and she met all our needs and we are greatly appreciative!

Cindy T. 
Rating:
4.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

HELEN J. 
Rating:
3.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Joy S. 
Rating:
4.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

LOUIS S. 
Rating:
1.0

The person in charge did not give the correct information about what I was being charge for. The price went from $29 to $82 to $131 when she knew that was not what I wanted.some of the prices was openly and some was not all in all I would never do business there again.

LAWRENCE J. 
Rating:
3.0

Customer did not leave a comment.

Steven G. 
Rating:
1.0

678 822 1901

JESUS C. 
Rating:
4.0

Customer did not leave a comment.

GLENDON W. 
Rating:
3.0

Customer did not leave a comment.

Kris C. 
Rating:
5.0

Customer did not leave a comment.

SHARON T. 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Nothing

OLAN M. 
Rating:
5.0

Pleasant customer interaction; pick up process was quick and thorough;

Sam J. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

Customer did not leave a comment.

Beverly B. 
Rating:
5.0

Servicio de excelencia

YUNIESKY C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY KEITH E. 
Rating:
2.0

I was quoted a price of $15 for the day. Before I returned the trailor, I washed it totally clean. It was at least as clean when I returned it, as when I picked it up, if not cleaner. So my quoted price of $15 became $36. Will go somewhere else next time!

MAURICE B. 
Rating:
5.0

Nothing, great service.

CHARLOTTE L. 
Rating:
3.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Everything was good everything was up-to-date everything was up to Part

ALCHELCIA G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BRADLEY M. 
Rating:
5.0

Used the mobile app without any problems. They had the vehicle set aside and easy to find with the equipment requested.

Lloyd C. 
Rating:
5.0

The people at this location were friendly and efficient courteous and helpful. The parking lot was a mess but that's okay. I wasn't renting the parking lot.

RAYMOND F. 
Rating:
5.0

These people are very helpful and friendly.

Joseph P. 
Rating:
5.0

Nice saff ,friendly service

rafael S. 
Rating:
5.0

Customer did not leave a comment.

SISWANTO S. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

N/A

RANDY JOE O. 
Rating:
5.0

Customer did not leave a comment.

Peyton B. 
Rating:
5.0

More great smiles thank you!

DEBBIE B. 
Rating:
4.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Leslie F. 
Rating:
3.0

Customer did not leave a comment.

Marty M. 
Rating:
1.0

I was charged $29.00 for the gas tank being ever so SLIGHTLY under 3/4 of a tank.

Carly R. 
Rating:
5.0

Thank you as f red f re

Katherine A. 
Rating:
5.0

Customer did not leave a comment.

Feroz M. 
Rating:
4.0

Customer did not leave a comment.

JERRY DON S. 
Rating:
5.0

Customer did not leave a comment.

LEKENDRIX R. 
Rating:
4.0

Customer did not leave a comment.

Barbra C. 
Rating:
1.0

Customer did not leave a comment.

ALLEN V. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA K. 
Rating:
5.0

Customer did not leave a comment.

MARTHA ALICIA L. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

Staff was great and helpful

BEATRIZ H. 
Rating:
5.0

Customer did not leave a comment.

TC L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ROBERT D. 
Rating:
3.0

Customer did not leave a comment.

Kimberly U. 
Rating:
5.0

There was excessive noise in the leaf springs and I called with some Concern. They sent someone out to check the trailer and was told everything was good, mgr came latter and lubricated the springs and reassured all was OK. And it was, great trip.

Sarah L. 
Rating:
5.0

No runs, no drip, no errors! Great place and very helpful!

ALFRED S. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

CODY B. 
Rating:
5.0

Very nice people

LEONA D. 
Rating:
5.0

Everything went smoothly. Service was top notch. A+++

STEVE V. 
Rating:
5.0

Customer did not leave a comment.

DOLORES MARGUERI B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Ac in truck went out mid trip

John H. 
Rating:
4.0

Website Check-In had problems. I had to call the national number to return vehicle after hours.

Mark W. 
Rating:
3.0

It was fine! Just crowded with car repairs

PAUL F. 
Rating:
5.0

The UHaul app asked for more confirmation information than I was prepared to give sitting in a parking lot ready to pick up the truck. The information it sought I had already input in the website a week before. Fortunately after I gave up on the app, the folks behind the counter at FSB auto were able to help. It would be helpful if the app didn't ask for additional information during pick-up, or at least warn us about that in advance.

LLOYD C. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
5.0

Customer did not leave a comment.

Tina F. 
Rating:
5.0

Customer did not leave a comment.

Otis G. 
Rating:
5.0

Loved the business

ANNE B. 
Rating:
4.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Service was excellent, friendly, and quick. A real pleasure to work with and would use them again for my moving rental needs.

JAMES BRADLEY C. 
Rating:
5.0

FSB is 100% great. Appreciate them VERY MUCH!

Tica M. 
Rating:
2.0

Truckshare 24/7 reservation for 7:30am. When I arrived and tried to do pickup through the app, it said we had to wait until the store opened at 8:30am for hand delivery. This set the start of our moving back. Also, when using the app to return, I got to step 4, took a picture of the location of truck, hit continue, and it went back to step 1. We had to hand delivery the keys...thankfully they were still there since it was after hours.

JASON B. 
Rating:
5.0

Very friendly and fast nice people

CASEY D. 
Rating:
5.0

Customer did not leave a comment.

Callie D. 
Rating:
5.0

Keep up the great service!

KAREN R. 
Rating:
5.0

Customer did not leave a comment.

AURELIO B. 
Rating:
4.0

Customer did not leave a comment.

MARTIN GARCIA F. 
Rating:
5.0

Quick and easy experience!

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
3.0

Customer did not leave a comment.

LANI F. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Excellent customer service. Thx for the help getting lights working!!

beth K. 
Rating:
4.0

Renting was relatively painless and efficient. I was surprised by how quickly I was on the road. Good job!

Steven F. 
Rating:
5.0

No improvements suggested.

Steve V. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
5.0

Had some issues with the app recording the wrong mileage and not accepting the pictures during truck pickup. Had to dispute the charges as it showed I drove 329 miles when I really only drove 22. Just a heads up to your tech team to know this is going on with the mobile app.

ROBERT JASON R. 
No reviews have been submitted for this location.

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