Customer Reviews for FTL Packaging & Ship Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of FTL Packaging & Ship Store

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Tammy G. on

Rating:

Customer did not leave a comment.

John B. on

Rating:

Customer did not leave a comment.

Christopher C. on

Rating:

Nothing; they're outstanding to work with!

James P. on

Rating:

Making the reservation using the APP on iPad & Laptop was horrific.... I tried numerous times, 4 months earlier to book reservation, only to have to call the 800# and confirm my reservation. PLUS... then the call came 1 hour before the pickup location closes, that the pickup site has changed to a location that is 38 miles, 55 minute drive. The experience with the entire reservation process has been shattered...

Thomaa G. on

Rating:

Customer did not leave a comment.

Corbin M. on

Rating:

Customer did not leave a comment.

ROBERT H. on

Rating:

The location and the people at location are great! Uhaul customer service and accident report departments are hands down the worst one of the worst experiences I've ever had in my 40 yrs. The people I spoke with along with those that hired them should be fired!!! I've never felt like a corporation as big as uhaul has ever tried to screw me over the way your people did. I get in a accident. Then try to help you save $ by not taking your room and border or using your road side assistance and try to exchange at location I rented from because it was messed up and literally got screwed over worse than any point in my life never again will I try to do right thing and help uhaul again. I do you a favor and you give me the most extreme fucking over ever! When you would rather me file insurance claim of more that 10k dollars than exchange a $30 a day trailer there is something wrong. Worst experience I've ever had as a consume with no close second place! It's a understatement to say AMAZINGLY BAD!

Christopher C. on

Rating:

We were running a bit behind because of traffic so we called to tell them. We were told no problem and they stayed open another 20 minutes on a Saturday waiting for us. Blankets were ready and the truck was clean!

Tyler A. on

Rating:

Uhaul from Indianapolis called and informed that elwood did not have 4x8 trailer that I had reserved, and that I would have to drive to daleville to pick up. I was on very tight schedule and said that is an hour out of my way. And instead I was given 6x12 trailer for the price of 4x8 as there was no way with schedule I had that i would be able to get to daleville location. Uhaul went above and beyond this time seriously. And I will always go with their trailers in future. I hope another customer reads this. I really do. -Tyler Arnold. Elwood, IN.

Grace R. on

Rating:

Be more certain of the closes location where to pick up and where to drop off.

CINTY G. on

Rating:

Customer did not leave a comment.

Darnell L. on

Rating:

The people were great and so very helpful. I was disappointed that i had to drive when i scheduled to pick up in Anderson, but it all worked out! The truck was clean , the only thing is those mirrors on the truck do not move and were difficult to see how to back up or just to see out of because of not being able to move.

MICHAEL C. on

Rating:

Nothing really. Everything was great.

Alexandra A. on

Rating:

Customer did not leave a comment.

Mike T. on

Rating:

Nothing with the pick up location. Bob was very helpfully and had me in and out of there in no time.

briana p. on

Rating:

Customer did not leave a comment.

Daniel L. on

Rating:

Customer did not leave a comment.

Elizabeth S. on

Rating:

Customer did not leave a comment.

Luana W. on

Rating:

Pat the manager for the Elwood location was AMAZING! he helped hook up the dolly & even offered us his personal gloves because it was super cold & we walked out of the house without them definitely will be going back for any of my moving needs

shelly b. on

Rating:

Very helpful and informative! Thanks!!

MARK G. on

Rating:

Customer did not leave a comment.

Joshua R. on

Rating:

Everything was great!

David M. on

Rating:

The location in Elwood did their best to make a bad situation better for me as a customer. The Kokomo location where I was to pick up the truck canceled the truck at the last second, and my only option was to go all the way to Elwood to get a truck. Very poor service on the part of Uhaul. I rented a truck from Penske a few months ago and had a problem with the truck when I got ready to load it. Within 45 min Penske had a replacement delivered to my home so that I wouldn't be delayed. Did Uhaul offer that service, nope! I had to drive over 60 miles to pick up and return the truck when the Kokomo location was 2 miles. Uhaul made a stressful day of moving even worse... thanks Uhaul for making my day!

Jacob D. on

Rating:

Customer did not leave a comment.

Garry M. on

Rating:

Customer did not leave a comment.

lester r. on

Rating:

Excellent customer service, they are the standard for customer services should be!!!

Cathy T. on

Rating:

Customer did not leave a comment.

Gail N. on

Rating:

Great people, great experience!

Mike K. on

Rating:

Customer did not leave a comment.

Tim W. on

Rating:

Customer did not leave a comment.

Kerri W. on

Rating:

Customer did not leave a comment.

Jennifer H. on

Rating:

Customer did not leave a comment.