The truck only had 3/4 tank of gas. I returned it with the same amount and was charged extra for gas even though I showed a picture of the tanks gauge.
Tom O
Customer Reviews for Fuel Champ HQ
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excelente servicio lo recomiendo
ALEXANDER GThis location is around the corner from our home and thus the reason I selected it, however I truly thought at was at the wrong address due to it being a gas station with one other U-Haul parked in the corner and no clear or visible signage if there was any at all. Super easy to drop off and the gas station attendant was super kind and helpful.
KAYLA EJust do that you are doing
Carlos TThe location didn't even know they had a truck outside. The truck had 1/4 tank of fuel.
emery cThere were chips on the floor when we entered, and trash from the previous people. I also asked about what time the truck needed to be returned, he said he didn't know, then I was charged for being after hours? I didn't even get the truck until 6:30 but was charged for longer, the entire experience was weird.
isabella sThe young man who was working took almost 45 minutes to get the transaction done. I had my reservation #.
MARCUS JHad problems finding it
Brian MI am so grateful for this location to have available trucks during my desperate time of need prior to hurricane Milton and right after hurricane Helene. All of the trucks were rented out throughout the city and we customer service was able to find me exactly what I needed here at this location. I cannot thank you enough.
KRISTIE KPatient and efficient maybecould have rented a little bigger truck But otherwise got the job done
STEPHEN PInconvenient location, longer than expected wait time, shady business, excessive charges, instructions weren't clear. Definitely not returning.
Zion LHonestly this location was great. The whole experience was very smooth. The first location I went do did not have the truck, so after driving to this location, the truck was ready and waiting. U-Haul has always given me a great experience with all my moves, and this trip wasn’t any different.
Anthony SThe price was too much compared to what was offered online. The truck had debris.
Matthew SMore direction from gas station staff as to expectations of using UHaul app to check in.
Corey GThis was a horrible experience. The store attendant could not speak english very well... As he was trying to help me with my reservation on his cell phone (this is a convenience store) he kept taking care of customers while I was having to wait to get my rental agreement finished.....Very poor service.... The windshiled of the truck was so dirty I had to clean it before I left. The gas tank was below a half a tank. Just a very poor experience.... I will never rent from UHAUL at no other place but a full service uhaul...I have used you for a long time but considering switching companies after this experience.
Clay kGreat service
KIRT HI was sent 10 emails in a row. A little annoying
Robert SThey summited wrong information regarding the fuel and was charged for gas even though I put it back where it was I will not ever use this location again unless it is my last resort.
Robert BRepresentative was not present at pick-up and had talk with him over the phone. Fuel was not at proper return level and representative didn't do anything. Vehicle was dirty with food and trash in cab of truck.
Christine LEquipment was fine as always with UHaul. Check in was absolutely awful. Convenient store clerk was ill equipped to handle check in. App didn't want to take the picture of my DL. She was hopeless and kept wanting to stop and take C store customers despite my spending 20 minutes dealing with her & the app. Won't ever use this location again. By the way, just reserved another rental from 66th St location and it was seamless!!
George Bthe drop off was at my local convienince store which was good but I was not comfortable leaving the key or the truck in this unsecured location the store closes at 10 and the key box is on the outside of the store at the end of the building where the homeless like to sit, put the box inside the store at least
Kimberly RTruck was in clean healthy condition. But the process to actually obtain the truck took about 3 in a half hours because there was an e hold on my account and the gas station attendant and the uhaul rep on the phone were a little dumb founded how to fix everything. Then I sat on hold for an hour with the ehold people and the woman on the phone fix it in less than 2 min.. patience was the word of the day yesterday, besides that it was super easy.
devon wIt was a great experience. Cleaner truck, easier reservation process and drop off than expected. Will definitely use and recommend in the future.
ASHLEY Q