Customer Reviews for Full Service Automotive
(U-Haul Neighborhood Dealer)

Rating:

1.0

Trash in the cabin during pickup. Pickup time was not correct requiring multiple phone calls resulting in delays.

Rating:

3.0

Charge for extra miles when I was not told about there being limited miles! Also the truck suspension was crap I was getting bounced all over the place from the smallest of bumps!

Rating:

4.0

The location was great. No issues there. 5hat said, the app absolutely sucks! It's slow, and timed out on me multiple times, during pick up and drop off.

Rating:

5.0

The location was great. The Uhaul app for self pickup was not. I was “awaiting approval” for nearly 30 minutes. The chat feature didn’t work so I assumed something was wrong with the app. The location was closed so I called Uhaul customer service and was immediately transferred to a line where I was placed on hold for “10-15 minutes” which ended up being well over 15 minutes. It was very stressful. If awaiting approval is going to take the long there should be something in the app that indicates progress or ETA. Really poor app. If I had not had to pay first, I would have left without getting the truck and went somewhere else

Rating:

5.0

👍🏻

Rating:

1.0

The haul didn’t start a few times and had to be jump started. We called uhaul for help and they said they could replace the Battery and never sent anyone to help.

Rating:

3.0

My reservation was moved to this location because of changing equipment availability. The location was not manned which required me to utilize the U-Haul app. Checking out the truck took over 20 minutes as opposed to the usual 5-10 minutes with a manned location. I returned the vehicle with exactly the amount of fuel that I had when checking out. Before checking out, the gas gauge read 11/16 and 224 miles to empty. I added gas (5 gallons) to the truck before returning it and the gauge again read 11/16 and the exact same 224 miles to empty. I was charged $9.35 for 2 gallons of fuel. If this location had been manned, I could have proven that I returned it with the same amount of fuel. I will not rent from U-Haul in the future unless the location is manned at both check out and return.

Rating:

4.0

The pick up and return process took 20 minutes each. I was charged twice, so now I have to hope that the first charge doesn’t go through.

Rating:

1.0

Worst experience! I put a deposit on a uhaul truck, went to pick it up at the scheduled location I selected just to find out it is a different location, then drove to the other location to find out I was never assigned/confirmed to my original selected location. Had to wait until the scheduling uhaul reps were open at 7am to even get it resolved. More issues occurred before even getting my truck before my movers came at 8am that day.

Rating:

3.0

Cops pull me over for brake lights staying on while driving and also the the truck was stolen it was a very inconvenience and scary for my family

Rating:

1.0

Disaster! When I went to pick the truck up, nothing about the self checkout worked. I finally got someone on the phone to help...after waiting on hold for over 20 mins with Uhaul's 800 number. He clearly did not like being bothered on a Saturday morning. He was able to find my reservation and get me going. HOWEVER, in the process he added a "cleaning fee" and a "safe mover fee" to the reservation without discussing with me first. We only moved a short distance so I would not have agreed to either. Also, the place you have to park the truck at this location is in the dirt/mud. Since it rained the night before, it was all muddy. I reached out to Uhaul customer service to explain all of this. I was told too bad, charges stay since they were "attached directly to rental during check in." I explained again the issues with Check In and that none of this was explained to me. But, no further response from "customer service." I will never rent from Uhaul again. We have kids in college, but will find an alternative from now on.

Rating:

3.0

Have someone available for checking had to wait for over 30 minutes for an employee to get back to the location.

Rating:

5.0

I am still irritated that U-Haul changed my pick up location arbitrarily.

Rating:

4.0

Make sure all lock combos work on all lock boxes.

Rating:

5.0

Ivan and team always deliver great service

Rating:

5.0

Unable to adjust passenger mirror bc it was glued

Rating:

5.0

Very well managed and maintained

Rating:

5.0

I've never rented a U-Haul with the new self check in/out through the app/phone. What a great tool and will actually rent more from u haul with this ability

Rating:

5.0

I got a little confused about the lock box but it was my own fault for not looking at the picture first. Great experience. So easy. I asked to pick up the truck early the night before and pickup time was updated within an hour. Thanks so much!

Rating:

5.0

Dropped the truck off after hours. Really easy to do and the facility was well marked. Simple.

Rating:

5.0

Everything was great and very professional service.

Rating:

2.0

Poor Customer service

Rating:

5.0

My first time using UHaul, everything went well, I had to call customer service to help me with logging in,.They were excellent and very helpful. Once you’ve logged in, it’s a smooth process. I highly recommend it. No improvement needed. Thank you U-HAUL for your service.

Rating:

5.0

U-Haul service overall was really good and all sales people were very helpful. The truck was clean and drove well for our 12 hour trip.

Rating:

5.0

Great service and service team…will continue to use this UHaul location for future needs. Thanks, R/TAJones

Rating:

3.0

This is not the best location because of the lack of parking but it is close to where I live.

Rating:

4.0

Keep the interior of the truck cleaner. Fix your app and website speeds. They took way too long to upload pictures.

Rating:

3.0

I was charged for cleaning the cab. I sure didn't see that coming. They claimed there was so much work to get it ready for the next rental because of dog hair. I had no contact with a dog before, during, or after the trip. I think I would have noticed if there was dog hair.

Rating:

1.0

Worst experience ever. The local dealer first of all is the rudest person I have ever done business with. I’m not sure how no one has ever knocked him out behind that desk he hides behind. The tires on our truck were retread tires and shredded on the highway. Very dangerous and this idiot clown here did not care at all and told us to leave and he doesn’t care about any of this bc he doesn’t work with Uhaul nor For Uhaul. I have a big mouth and know a lot of people so I won’t let up until he is out of business. Good luck with that clown representing your brand. He makes you all look like a complete joke with piece of shit trucks that you can’t fix within a day bc your dispatch is also a bunch of uneducated idiots. Fuck all of y’all.

Rating:

3.0

Not impressed with the owner or customer service

Rating:

5.0

Make sure ac work for these hot summer days ac would shut off when accelerate needed to let foot off so ac can work

Rating:

2.0

My scheduled pickup time was 1pm. I arrived at 1:08pm and the ONLY person “the boss” that could process my rental was out to lunch. He arrived back around 1:25pm. Then, the system wasn’t working properly or was just very slow. I checked in online days before, only thing needed was payment. Just getting the key was another 10-15 min. Not a pleasant experience.

Rating:

3.0

U-Haul drop off app was a horrible experience

Rating:

5.0

Mary set my appointment…The Greatest experience

Rating:

3.0

I returned the U Haul with the amount of gas I received it with and was still charged 10 dollars. This was aggravating to me as I did what I was suppose too.

Rating:

2.0

Bill wasn't correct and they told me to call another number to fix it. My pads and dolly reserved were not in the truck.

Rating:

4.0

Nothing. Very easy process. All done on online.

Rating:

5.0

There was a wall art decor left in the Van, snug against the side. I returned the Van with the wall art decor on the bed of the VAN in hopes it's not missed and returned to the owner. Hopefully they called and left message at the location's office. The cab had dirt, mud on the steps and dirty. I returned it cleaner in the cab than I received. it.

Rating:

5.0

Friendly and easy location

Rating:

1.0

Never more

Rating:

2.0

Parking is pain at this location. The truck AC wasn't working right AFTER we loaded the entire truck. Uhaul nor the dealer did anything to compensate for the poorly maintained truck. Would not use this location again or recommend it.

Rating:

5.0

The truck we picked up was very noisy, though clean. When we dropped it off, the staff thought the catalytic converter was either missing or disconnected. Made for a long five hour drive!

Rating:

3.0

I was charged $7.00 for a green tag on the dolly that was not in the truck in the first. When I spoke to the receptionist he laughs and tells me “it’s just $7.00”. He was being arrogant and sarcastic which made me mad. I do t see why I haul charges me for a stag that wasn’t there in the first place. I don’t see why I should recommend anyone to this location if you get charged for something that is not there.

Rating:

4.0

The U-Haul application is the only issue. Besides that everything was good

Rating:

5.0

perfect

Rating:

5.0

This location is in an ideal location for me when needing to haul something large to my home. Furthermore, the staff is friendly and handles the pickup and return processes quickly. They get a 5/5 rating!!

Rating:

5.0

Have more options when renting per example if you do not need the uhaul for 24 hrs you could offer a special price or a discount

Rating:

5.0

Make sure the exterior of the vehicle is clean. Interior was fine, exterior was in desperate need of a washing!!! Ivan who assisted me with the location rental was very professional and courteous. Thank you.

Rating:

5.0

Very courteous and helpful