Customer Reviews for FunJumps USA LLC
(U-Haul Neighborhood Dealer)

200 reviews

3136 Johnston St   Lafayette, LA 70503

(337) 984-2169

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(337) 984-2169

3136 Johnston St
Lafayette, LA 70503

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were very knowledgeable, friendly and helpful.

John G. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
3.0

Horrible experience. Website let me reserve the truck to be picked up at 7:30 am, I get there to pick it up and am then told I'm not allowed to pick it up until 10! Threw off the entire day and I didn't get to finish moving in time for drop off.

Chase L. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
1.0

Filed an official complaint with UHaul against the site location…never received a phone call the evening before, as indicated on/line, and site owner did not care to discuss this. Our rental truck was not ready when we arrived for pick-up, and we could not use the 24/7 feature because the site had not checked the truck in from the previous rental. I had to ask to extend the return time since we got a late start. First time Using UHaul, but sites like this one definitely give than a bad name. I will NEVER use this site again!

Lonnie D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

This location went above and beyond to help get me a truck when the one I reserved was not available. I appreciate it so much!

Allyson P. 
Rating:
1.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
1.0

Be honest and stop lying on paperwork to get more money from the people who are renting it. Mileage on paper was different than mileage on dash. Plus they charge me a after hour fee when I went there doing business hours and they wasn't at the office so they waited to process the return a couple mins after they closed for the day

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
2.0

I didn't catch his name, but the guy who checked me in started off patient and helpful then progressively became rude. His comment, "I have work to do," when I took a moment to read through the contract was uncalled for and made it seem as though I was inconveniencing him.

Kaylon E. 
Rating:
4.0

Keep it up.

Robert A. 
Rating:
5.0

Great location. Friendly and easy to work with.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

LAQUITA A. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
1.0

Service sucked. Lafayette owner was great, but austin sucked. No lead way. Nothing. Fix your delivery service.

Tanner K. 
Rating:
4.0

I was unable to use the mobile app to drop truck off after hours, so had to wait until they were open.

JANICE R. 
Rating:
5.0

The steering wheel was in serious need of alignment. It was very difficult keeping the truck Straight. In addition, the passenger side window would slide down from all of the vibrations while driving.

Nicholas G. 
Rating:
2.0

Stop using dealers and own your customer's experience. Uhaul was once a great company.

Corey H. 
Rating:
3.0

I had specifically requested to pick up from a U-Haul location and in-person pick up. I was notified that I was transferred to a different pick up location, but when I called that location they told me that I was mis-informed. I had to be on hold calling anyone from U-Haul that I could think of for over an hour before I was finally able to get in touch with someone who could tell me where I was supposed to pick up my truck. THEN the opportunity to pick up in-person in front of an actual person was taken away from me and I had to use the online check in option. I don't have the luxury of many resources and their process of authenticating by calling multiple phone numbers that are not already registered under the order was ridiculous. I arrived to pick up my truck in the parking lot before my scheduled time, and didn't get to leave until about an hour later, once we were able to finally get through the online check-in. That's absolutely unacceptable. I am throughly dissatisfied with the pick-up portion of my order.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

SPORTY L. 
Rating:
3.0

Customer did not leave a comment.

maria I. 
Rating:
5.0

Lisa was very friendly and confident on renting the equipment. Will definitely refer others to this location and rent from this location in the future.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

randy G. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Shanasha A. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

KASEY L. 
Rating:
3.0

waited a long time to rent the truck because was doing other business with the Fun Jump clients

WILLIAM L. 
Rating:
2.0

Keep a record of a customer calling to inform the staff of an emergency that will delay return. Which is what I was informed when I did just that and was told no extra charges would be given since I called to inform them of said emergency. Now, I have to dispute against added charges that were applied, the gas not meeting the same amount upon pick up when returned (it was over actually half tank was more than what was in the tank at pick up...2 hash marks behind half a tank), etc. So my suggestion is better record keeping on your. Receipts in my email confirm an upgrade to the order, even recieved the order showing 23 hours on that agreement instead the original 4 hours as when the order was placed showing exactly that I was given am upgrade with late charges on the new invoice with an amount of $0. Hope to resolve this soon.

STEVEN T. 
Rating:
3.0

Customer did not leave a comment.

TROY S. 
Rating:
3.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

CONNIE G. 
Rating:
5.0

Friendly customer service!

KIM N. 
Rating:
5.0

The

Jill M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
2.0

On Saturday when I returned the van I was unable to locate gasoline because of Hurricane Ida. I told the person that I would be back on Monday to put gas in the van and he said that would not be a problem however I was charged for gas. They were also not open on Monday and their telephone number goes to a mailbox and I never received a call back. I was also charged $25 for clean up. The van was just as clean as when I picked it up and was told nothing about this fee.

john H. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Stuart A. 
Rating:
3.0

Dropped off after hours so unable to answer questions accurately.

KRISTIN P. 
Rating:
3.0

Make sure the equipment doesn't have a flat tire of a broken jack before renting

Adam D. 
Rating:
5.0

Customer did not leave a comment.

ANN MARIE S. 
Rating:
3.0

This was not our original location choice, we were moved here by uhaul because our original place did not receive the size truck we reserved. Our Appt was for 8am, but the new location didn't open until 9am. However, the owner was onsite at 8 and was able to complete the pickup at our scheduled time. The other problem was that we still didn't get the size truck we reserved but this is not the fault of the new place. Uhaul should have moved us to a location that carried the size we rented, which they didn't so that is on them. We were not happy because the truck was too small and we weren't able to get all of our stuff into it. So bad on uhaul. The lady at the new location was very nice and helpful but unfortunately her location does not carry the larger trucks.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

WILL T. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

MAGGIE L. 
Rating:
5.0

Customer did not leave a comment.

DARIUS G. 
Rating:
5.0

They very nice and well cleaned and runs great I love it

KYRELLE C. 
Rating:
5.0

Customer did not leave a comment.

Courtney F. 
Rating:
3.0

The truck was very filthy smelled like they hauled fish and cigarette ashes everywhere. The guy who rented out the truck did not do a walk around or noted the condition of the truck. I had to called u haul to have noted that I pick up truck filthy so I wouldn't be charged for cleaning fee.

PHYLLIS L. 
Rating:
3.0

Customer did not leave a comment.

MELISSA O. 
Rating:
1.0

I shouldn't have to be charged with a 5 day fee when I dropped it off same day and fueled it exactly where I got it at! But just bc they didn't check it in until the 5th day that not my fault or my problem! No one had contacted me that I made the drop off in time or that day.. completely unacceptable!! I'm glad I caught it when I did and no telling who else got charged with this and didn't even know about it!!

ty G. 
Rating:
5.0

Customer did not leave a comment.

Jeanette J. 
Rating:
5.0

Everything was very good.

Silvia B. 
Rating:
5.0

Very nice to me and let family and friends ❤🙂😊

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Jacob provided outstanding service.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Joy T. 
Rating:
4.0

Customer did not leave a comment.

DANNY P. 
Rating:
3.0

Customer did not leave a comment.

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA C. 
Rating:
4.0

Customer did not leave a comment.

GAIL C. 
Rating:
5.0

Only issue I had was the ratchet straps. The previous people who returned the dolly had knotted the ratchet straps pretty tight, so it took a bit of effort to figure them out before I could load my vehicle. Other than that, the experience was great.

SAMUEL Q. 
Rating:
5.0

Our original pickup was supposed to be in Baton Rouge, Louisiana. When we arrived to pickup our 26' truck, the truck was not available. The previous renter had not returned the truck and could not be contacted. The dispatch reached out to find us a 26' truck and there was not one anywhere within range. A 20' truck was available in Lafayette, Louisiana which was over an hour away. She gave us a discount on the truck. I just don't understand why there's so much leniency with renters when it inconveniences the next person in line to rent.

Cindra W. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
1.0

We were told the cost of the safe coverage/insurance would be $14 as was indicated on our original contract. However once I received the final invoice the safe coverage was doubled to $28 with no explanation why!! It also appears I was charged for 2 days instead of one. I rented the truck out for 12 noon and estimated I would only need it for four hours. When I realized I would go past that time, I called the store and spoke to the lady and told her I'd have it back by six and she said that would be fine and instructed me to put the keys in the drop box which I did!! So I had the truck for a total of 6 hours and was charged $39+ instead of 19.95!! Bad business!!

WILTON G. 
Rating:
5.0

Trucks very clean place excellent shape. Very professional. Will be going back again

tomikos W. 
Rating:
4.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Sign directing customers when business is closed.

Zelma S. 
Rating:
5.0

Customer did not leave a comment.

alberta K. 
Rating:
5.0

The gentlemen at this location was very friendly and professional.

Zethelda V. 
Rating:
5.0

Can you send me a receipt???

JOSHUA R. 
Rating:
4.0

Had trouble locating the open trailer size I needed, but once it was located, no problems. The agents I dealt with were very patient , kind and accommodating.

LOUIS T. 
Rating:
4.0

All is good. Would use this location again.

vida C. 
Rating:
5.0

Only thing was that the truck smelt like smoke.

Jordan A. 
Rating:
5.0

Customer did not leave a comment.

PEGGY R. 
Rating:
5.0

Customer did not leave a comment.

Naomi V. 
Rating:
2.0

Extremely rude and dismissive when we called to confirm appointment. We were treated as though we were a nuisance to the representative. We considered taking our business elsewhere but didn't have time to switch.

John M. 
Rating:
5.0

Everyone was Great to work with

Duane D. 
Rating:
5.0

Very nice and very helpful!

Ronald P. 
Rating:
1.0

Customer did not leave a comment.

Ornshawna R. 
Rating:
2.0

No words to describe... Very regretful of choosing UHaul...

Angela S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Nothing great costumer service

latrice J. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
1.0

The process of verification was not clear during reservation. The requested dolly was not provided.

Hisham D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Krystal Y. 
Rating:
5.0

Customer did not leave a comment.

Rayjean T. 
Rating:
3.0

The online process was a disaster. There definitely needs to be a better way to check in and out the Uhaul. Worst experience to experience while in the middle of moving. And the online agents were no help, let alone the phone line. It took almost an hour just to pick up the Uhaul.

Arthur W. 
Rating:
5.0

Customer did not leave a comment.

Jake H. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

Chelsea G. 
Rating:
3.0

2 Items of contention; 1. The Uhaul mileage rate is too high, so I will rent a Budget truck next time. 2. No cruise control as advertised by Uhaul.

John F. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
3.0

Customer did not leave a comment.

Paul F. 
No reviews have been submitted for this location.

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