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Gregory H
Customer Reviews for Furnipro US
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was recommended to use virtual pickup. I showed up and was unable to do virtual pickup because vehicle was not assigned to my reservation. I received no calls or emails stating I would not be able to pickup as scheduled. After multiple calls with U-Haul, they said I would have to come back 2 hours later to do counter pickup or do virtual pickup further away at another location and we would not be able to get the additional equipment we ordered. When I came back for pickup, I was not able to get 1 furniture dolly or 6 blankets I ordered. They removed charges but all of this should have been discussed prior to us pickup up the U-Haul. The experience was very stressful and I will likely not use U-Haul again due to the additional stressed on an already stressful day.
Katherine TThere seems to be a slight wait time for this location (because they are ALWAYS busy) but not bad.
GAIL JGreat team service
Carlos S