Customer Reviews for Furniture Source West
(U-Haul Neighborhood Dealer)

Rating:

3.0

Had to drive 106 miles round trip to pick up the truck rather than 5 moles from my home where it was reserved

Rating:

3.0

Phone number had been disconnected. No person around. Completely self serve. Not the best signage to identify the location and it was not the most convenient drop off to my destination.

Rating:

1.0

Battery dead

Rating:

5.0

Good service.

Rating:

4.0

Off the beaten path and only self drop-off.

Rating:

3.0

Late opening

Rating:

1.0

Nobody there. Took me nearly an hour to figure out to drop the trailer off. Finally got it done. A week later I get a new charge for an extra day rental fee. Got to the drop off location 1 hour after the time and UHaul charges an extra day rental fee. Uhaul will not have my business if that's how you treat customers.

Rating:

1.0

This U-Haul was very nasty and stink I will never get a U-Haul from this place it should have been free

Rating:

4.0

Return location was closed, but able to drop off using my phone, which was relatively easy to do

Rating:

5.0

Not sure

Rating:

1.0

This was the first time going to an authorized vendor and will definitely be the last! I was unable to contact the vendor via phone regarding the appointment pick-up time; no answer. The truck was very dirty and the trailer button was malfunctioning. I inadvertently did not double-check or take a picture of the mileage during and at drop-off - my mistake but will never happen again. I received a message that there was a mileage overage after drop off when I do the same rental every year and the same distance within town and have never gone over. Never again!

Rating:

3.0

Nothing.

Rating:

2.0

Make easier on self checkout

Rating:

1.0

We went back on a day that was advertised to be open but was not and looked like it has not been for years. Very dirty and NO PERSONAL at location.

Rating:

1.0

no one onsite. trash everywhere. no answer to phone

Rating:

5.0

Hold on to the employee who helped me! She was fantastic. She was willing to open the store on a Saturday to make sure that I got the trailer that I needed to pick up. She was incredibly patient and polite. She's a keeper!

Rating:

1.0

No one was there to check out the truck for us so we were moved to online check in. The digital portion of uhauls pickup was a disaster. We waited for 45 minutes in the parking lot and 10 minutes on the phone to reset our account. Another family was also there to pickup there rental and they were struggling ro get the scan to work too. Save yourself time and just go to Penske.

Rating:

1.0

This is a confusing location to find. Were it not for seeing U-Haul trucks on the lot, I would have missed it because there is absolutely no signage. The 'Furniture Store' is simply a run down brick building, again, with no signage. The lot is small, cramped, and somewhat difficult to get out of with the 26' truck and car trailer. The attendant rescheduled my pick up of the truck and trailer a day earlier than needed because I had requested 10am for pickup time, she said 'I don't get there that early so can you pick it today?'. She was a nice person and seemed competent, also added a day to my rental because of the early pick up. The problem is, I lost most of a day of packing to unexpectedly go get the truck, which was at a location that was an hour from my home. That put even more pressure on us to get the truck packed, not to mention finding a place to park the truck and trailer overnight because I lived in a HOA patrolled neighborhood that would not allow moving vans to be parked on the street. It was very inconvenient having to park the truck and trailer at an overflow lot for a movie theatre, which when I went to retrieve my truck and trailer, had the police and the security people for the lot waiting to talk to me and threatening to have the equipment towed. This all began with having to pick my equipment up at 1pm the day before I needed it instead of my request of 10am the day of loading.

Rating:

2.0

No individual was at the location if you needed any assistance. The 800 number was very helpful. A dolly I had requested was not in the vehicle when I rented it, I am hoping they removed that charge.

Rating:

4.0

Very good experience.

Rating:

5.0

The truck that I had had a leak and was dripping water onto my boxes and furniture.

Rating:

5.0

I didn't have the multipurpose cart, and I paid for it and it wasn't there. thank you

Rating:

1.0

Lock was jammed, website wouldn’t work. Not much direction

Rating:

4.0

Uhaul gave us the run around. Let us schedule a truck that wasnt available at one location. Sent us to another location and charged us for both even though we only used one.

Rating:

2.0

Trucks are never clean and staff has attitude like you are a bother to them

Rating:

2.0

By far my worst uhaul experience yet. First time using self check in/out and it took us over 2 hrs to get through everything to actually get the truck. Which delayed our entire move. Will never do it again.

Rating:

5.0

Thank you

Rating:

5.0

Nothing. Everything was very professional. Thank you!

Rating:

1.0

It took me over an hour to process to get the trailer. Plus it was only one person ( older female that was injured ) and I had to hook up a 6 x 12 trailer all by myself without any portable lift. I physically had to lift the front of the trailer on my hitch which i almost gave up as it was hurting my back as I honestly know I pulled lower back muscles. Never again well I use this location. I almost just left. Then she said she needed to take a picture after I hooked up the trailer. I think I am due a refund. After I got home I was texted from Uhaul telling me the other people were looking for the trailer and wanted me to return as soon as possible Horrible Horrible ordeal 200%

Rating:

1.0

They weren't open when supposed to be open. They added additional fees without a follow up. The individual said she couldn't read the gas reader and she just guest they gave it to me on full. When the paper clearly says 1/4 tank . So I was billed over price. Disappointed

Rating:

5.0

Thanks 😊

Rating:

1.0

Location didn’t have a normal opening time. Arrived at the pick up location at 0930. Business scheduled to open at 11:30 but did not arrive until 12:15. Employee with the business reeked of marijuana.

Rating:

3.0

Fix and clean the trucks. Truck hasn't been cleaned in months, mirror missing, air bag light on, steering loose

Rating:

1.0

Actually have someone there

Rating:

3.0

No staff was ever at the site. I did coordinate an early pick up but the supplies needed (2 hand trucks and moving blankets were not in the truck at pick up time. At return time of 3pm, the office was empty and locked and could not receive a refund for the missing items charged.

Rating:

1.0

For one don’t give away a vehicle that was reserved to a walk in appointment just because they’re “an out of town” vs an “in-town” move. If a vehicle is reserved you should honor that. Because of this location’s unprofessional conduct I had to make 3 times the amount of trips due to getting a truck half the size. Not only that but the truck was in terrible condition. I was offered a $10 discount. That’s great. $10 to offset three times time miles. Also, right mirror was unusable until I was able to fix it back home. My entire first drive I was blind on the right side. Unfortunately it was the day of moving and I had no choice but to use this horrible truck since my reserved truck was given out from under me just so this location could make a few extra bucks. I will never use this location again and I sure won’t be using, or recommending, uhaul to anyone I know.

Rating:

1.0

My pickup was scheduled for 12 PM, after making several phone calls to the rental facility as well as U-Haul, someone finally showed up at 12:35 to assist me with my rental. Totally unacceptable.

Rating:

4.0

Better equipment. Make what is reserved available to customers and notify them if amendments need to be made.

Rating:

3.0

This experience was terrible. Pickup location was changed to a very inconvenient area. Added over 25 miles each trip. Had to make two trips because dolly’s weren’t in truck at pickup and store was closed.

Rating:

2.0

No one answer the phone you had called main uhaul to call their person

Rating:

1.0

No one there. Neighbors said they just left for the day around 130pm.

Rating:

1.0

Actually be at the facility during rental hours or leave the keys in the lock box and not just leave early with no notification

Rating:

2.0

No service available on site despite posted hours.

Rating:

5.0

Lady at front Desk was friendly and helpful.

Rating:

1.0

No one was there for the return even during working hours says they close at 3:00 I was there at 1:00 and place was locked. I drop off my 5x9 trailer on saturday the same day I rented it and was charged an second day rental called the location for two days no one ansawers . this place is a joke and I want a refund. Not my fault no one was there. I have pictuers with date and time of drop off. I even called the uhaul coutomer service number and when the placed was locked and no one was there. so you should also have record that the return was made on the same day of rental.

Rating:

3.0

clean truck

Rating:

5.0

Ms. Patricia is such a nice person.

Rating:

3.0

clean food and drink stains out of front cab - disgusting. actual check in was painfully slow in hot, stuffy warehouse

Rating:

4.0

Better overall communication and follow up to questions

Rating:

5.0

Mobile pick up was an issue, my address auto-populated and was correct yet I got an error message that the zip code was wrong, which it wasn't. This caused a delay.

Rating:

4.0

Extend business hours.

Rating:

3.0

The person who help me was wonderful she stayed a little longer because I was running behind and I am grateful for her more than she could know

Rating:

1.0

When we got there on pickup day to get the truck, we got the key no problem. However, there was a lock on the back without a code. We called the 800 number and still couldn't get in. We had to wait until the following day to go back when the place opened to see about getting a code. My other choice was cancel the reservation and book another which I did not have the funds for after paying $900 on this truck. Upon arrival the following morning we were there but the owner was not. We waited an hour after open time for her to show up only to tell us that was not her lock and we had to call the 800 number again to have them reach a regional manager to cut the lock off. This initial debacle caused us to move all hotel reservations ahead a day and reschedule movers for the following day. The lock debacle caused me to lose the moving help I hired as I only had them for 3 hours and by the time this lock was cut off and we got back to the house, the movers time I paid for was over. They were able to help load the first truck I had but not the second at all. Such a waste of time and money. This location is the worst. You'll lose money and time and the frustration isn't worth it.

Rating:

1.0

Have actual business hours instead of just having to call a number and hope someone shows up.

Rating:

5.0

Very Friendly and helpful person. I was able to get the truck and get my things out of storage and return the truck in great time.

Rating:

1.0

A nicer, well-staffed facility is desirable. Let me first say that the agent was very good and joyable to work with. But the location and quality of the facility is not up to par. Contrast with where I dropped off in the next section.