Customer Reviews for Furniture Warehouse

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Furniture Warehouse

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LUANNE L.
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Drop off location changed after booking. Not happy about that.

Bruce W.
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Great customer service

Andre H.
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Customer did not leave a comment.

Chris P.
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The gentleman who assisted me was very personable.

Benjamin D.
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Very helpful owners.

Sean C.
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Customer did not leave a comment.

James G.
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I went to 4 different locations before this one to get the trailer. The location before this one was horrible as the person made no effort to help...he just told me the transaction was pending from a reservation done online for his location. Although the FINAL pickup location was busy, he noticed my frustration and aggravation and asked me to be patience and I was because I knew it wasn't his fault! I was able to get the unit I needed for the jobs I had to do, so for that I am grateful...

ANTHONY F.
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Customer did not leave a comment.

Maham G.
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Customer did not leave a comment.

George M.
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Very professional and extremely helpful.

Anthony V.
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Customer did not leave a comment.

Pawel L.
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Everything was fine. Only complaint was when I asked about after hours return the agent at the location said just drop it off. "We have cameras so we know when you dropped it off." It wasn't until after I left the location I looked at the paperwork and it stated I need to do an online return or I will be charged a $20 fee. The agent should have made this clear since I asked about returns. I ended up driving back to the location to do the uhaul after hours return process.

Eric W.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

Mark S.
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The Furniture Warehouse U-Haul dealer is trying to charge me a three gallon gas surcharge at $4.25 per gallon when I only put 9 miles on this rental and I refueled it with almost 2 gallons before I returned it. Do not trust this dealer! And why is U-Haul okay with this sort of abuse.

Estelle K.
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Customer did not leave a comment.

Alan F.
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It took too long for the clerk to enter the transaction. he had to re-enter information that I had entered online to book the rental. Why couldn't he have entered my contract number and pulled up the agreement? Someone re-did the wiring harness and somewhere during the trip the trailer lights shorted out. I am sure that wasn't done by Uhaul. I took a picture if you are interested. I received your text when I picked up the equipment. By the time I recognized that you were looking for input the text had timed out..

Edmund D.
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No suggestion

Pete M.
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We where not informed by the person helping us that he would be closed when we returned trailer.We didn't know what to do , so my wife had to contact uhaul customer service and they explained what to do. I will never rent a trailer again who rents them out as a side line on their regular busines.

Rick A.
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The guy I dealt with was very nice.

Vera M.
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My experience was very good Oz the person whom I dealt with was very friendly and professional.

Kiel D.
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Signed me up for insurance without asking me

Bill U.
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We rented a cargo van for two days. It had not been cleaned inside. Also, when we reserved it on the phone we were told that if we went over 75 miles, we would get a better deal--$89 plus $0.29 per mile over 75. However, when we went in to pick it up, the rep said she didn't know about that or couldn't find the option to confirm it. Also, when we first drove the van the Anti-Lock Brake Service light and bell kept coming on. Eventually it stopped. Finally, when I tried to print the receipt from email I could not figure out how to get it to print. Not very user friendly. The main thing we were pleased with was that the U-Haul guy in Geneva at Duke & Lee's located this rental van for us quickly the same morning I called. Next time we need a rental van or truck I will go to Duke & Lees in Geneva, and not to Furniture Warehouse in Aurora.

Thomas S.
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This dealer knows how to treat people..Very Nice..All my credit for this rental goes out to customer service lady Latasha Stokes..She went above and beyond to assist us with getting this truck and not the 1 that was reserved for us over 35 miles from where the pick up was to be...I praise her highly..

jennifer B.
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Customer did not leave a comment.

barbara M.
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Customer did not leave a comment.

Raul N.
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Customer did not leave a comment.

Dan G.
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Customer did not leave a comment.

Daniel P.
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I had a great experience. I was running late for my pick up, and the agent here waited for me to arrive, even though they were supposed to be closed, which i am EXTREMELY grateful for. Big thumbs up!

Bernhardt L.
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Wanted to pick up on Douglas Road. Was notified I had to pick dolly up on New York Street. New place wasn't prepared for me. I wasted my time with pre registering. Had to do it all over again. Plus had to figure out why the program wasn't allowing me to rent at first. Ended up, they didn't input a wide dolly in program.

JOHN L.
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The service person at Furniture Warehouse called me to say that the trailer was in the day before and I could pick it up at 8am the next day when they open. I was there at 8am and he didn't show up until 8:30am and said his son was supposed to open up at 8am and he got side tracked. (I wasted my time and missed an important conference call at my work as a result)

Alice B.
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Customer did not leave a comment.

Matthew C.
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Customer did not leave a comment.

PATCHA V.
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Customer did not leave a comment.

Hector O.
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Very nice and great people skills I highly recommend this uhaul dealer to rent uhaul equipment and possibly next time I come back I might do business with his primary business.

Illia A.
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The trailer was old and rusty, crooked. Because of bad suspension

paul C.
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I would say the staff is very Accommodating, and helpful and understanding. I would rent from them again..

Claudia S.
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Customer did not leave a comment.

Claudia S.
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Customer did not leave a comment.

Xiaohui C.
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Customer did not leave a comment.

anthony M.
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While the gentleman was polite and the vehicle was clean and well kept. I only got 18 of the 24 furniture blankets i paid for. The other 6 i turned down because they were not packaged and looked dirty and ratty.

wayne B.
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Customer did not leave a comment.

Mark Southwest B.
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great experience and loved the one way. Worked perfect for what we needed.

Sharon P.
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The guy was very rude to my brother when he returned the truck. Treat all customer with respect.

Megan B.
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Being able to drop off on time. Workers were gone when we tried to drop off.

SHABUDDIN S.
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Customer did not leave a comment.

Richard W.
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Friendly and fast

Tene B.
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Customer did not leave a comment.

Brian P.
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Customer did not leave a comment.

Ed H.
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Customer did not leave a comment.

Holly S.
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No one was here when we showed up to drop the truck off!!! The building was open, but no one was inside... we went searching in every room to see if someone was in there... we walked around outside the building. I tried calling the building and all the phones were ringing inside, but no one answered. We ended up finding a drop box for the truck key, but it would have been helpful if someone could have directed us or let us know that would be all we need to do. I am hoping that UHaul knows I returned the truck on time because no employee was there to confirm this.

Vijay G.
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The owner was very friendly to work with. He was very patient with us and took a lot of care to explain various things as we were first time renters.

beth K.
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Major hazard with the trailer we picked up. Completely unsafe!! We had to stop and pay out of pocket for our

Mark C.
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Job well done, Thanks UHaul!!!

kenneth M.
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Customer did not leave a comment.

Aslam V.
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Customer did not leave a comment.

Don W.
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Excellent experience. From pick up to drop off I was extremely pleased. Everyone very friendly and knowledgeable.

Jim R.
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Put up a more attention-getting sign. Might have missed the furniture center looking for a UHaul center like the one at the origin (Huntsville.)

carlos A.
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Customer did not leave a comment.

CARL M.
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We were promised a 15ft truck and they had to find one the day of ever pre ordering uhal said it is guaranteed Then returning truck on a Sunday when uhal sent us to a closed facility we called uhal online they said we had rented 2 trucks and drove thousands of miles more than we did and we had paper work and odometer to prove it. Online was no help they could have sent us to another OPEN uhal 2hours later standing in a closed uhal lot drove truck back home only to deliver truck Monday to an open uhal who could take care of us. Our son told us never to use uhal as he always had a problem in past guaranteeing a truck on day of pick up. Uhal get your act together!!!!!

Jonathon S.
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Customer did not leave a comment.

Pam M.
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Customer did not leave a comment.

byron S.
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Mike was very helpful and easy to communicate with. He was cordial and assisted with the connection of the trailer to my vehicle and made sure all lights worked, etc. I would use this location again.

John S.
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Customer did not leave a comment.

santosh J.
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Agent is very helpful and friendly

mike F.
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No problems at all. Very helpful staff.

Ramiro L.
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keep up the great job

CHRISTOPHER M.
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everything went well,and no complaints,uhaul followup was great

William H.
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Difficulty in getting checked out, had difficulty hitching up trailer, put dent in rear bumper of my new SUV with trailer hitch.

Grant P.
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Drop off occured after-hours so no interaction with personnel.

Danny K.
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Everything was outstanding! Thank you!

Kevin T.
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Tire was flat when I finished loading it.

REFUFIO G.
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Customer did not leave a comment.

lisa G.
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Everyone was professional & courteous, i have no complaints

ISRAEL B.
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Nothing to improve at this time. Thank you.

Allison H.
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Customer did not leave a comment.

Mary B.
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Customer did not leave a comment.

robert T.
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Nothing.

Eric R.
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Customer did not leave a comment.

Michael S.
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We are out of state and rented the cargo van for my brother-in-law to move our daughter from Aurora to Chicago for her senior year at collage. Phil was great to work with and made this easy for us. I appreciate his great customer service!

Michael G.
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Waited for 20 minutes in side the store before someone showed up.

Mark L.
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Customer did not leave a comment.

irma M.
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Better signage would help. Not readily apparent that the U-Haul office is located in the furniture store.

Toni P.
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The location is a little run down, but the customer service was fantastic. Would recommend.

Ivan G.
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Nothing, service was great. Vehicle clean. Organized facility.

VICTORIA S.
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The Truck tosses left and right and doesnt run well. Its very dangerous. It needs some work done on it

Susan R.
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The location closes very early. There is a key drop box. I tried to place the keys in the box but the box was too small. I had to leave the key with a gentleman in front of the store in a car. I was very nervous leaving the key with an employee out of the store. I was grateful that he was honest and did the return properly. It was not optimal for him or me.

Carlos C.
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Customer did not leave a comment.

VICTORIA S.
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Will use again. Great customer care at this location

Ashok P.
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Awesome customer service!

Chris D.
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Customer did not leave a comment.

KATHLEEN W.
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Customer did not leave a comment.

Robert G.
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All around it was good I over estamted my miles (80 miles ended being 39 miles) so if the prepared difference is refund in a fast trouble free manner I will say it was excellent but I will wait to see before I rate it at that

ALEX S.
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Salesgirl threatened my wife that she was going to charge us the cost of her next customers Rental because we were running late.. I was informed when I rented this trailer that it would be $20 per day if I was not back on the due date.

MICHAEL A.
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Customer did not leave a comment.

Jeremiah F.
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Provide me with the right size truck, and equipment, also the truck pulled to the right.

PATRICIA H.
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Not friendly nor helpful.

JANEISE F.
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Customer did not leave a comment.

Joseph P.
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Nothing the people where very pleasant and personable when I rented a trailer. It's very nice to deal with upbeat positive people. Thank you

GLENN D.
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Excellent service from helpful friendly people.

No reviews have been submitted for this location.

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