Customer service was awful! I've never had an owner argue with a customer like that before. There was a lock on my truck with no key and the owner kept arguing with me saying there was no lock. Then he closed early making me go to another Uhaul to get the lock off.Everett W.
Trailer Rental & Towing in Aurora, IL at Furniture Warehouse
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Aurora, IL 60502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Very friendly also was a new vehicle great sevice I would recommend them.Glen S.
Great people working there!Aslam V.
The staff was very friendly and helpful! Thank you!ASLAM V.
Drop off location changed after booking. Not happy about that.LUANNE L.
Great customer serviceBruce W.
The gentleman who assisted me was very personable.Chris P.
Very helpful owners.Benjamin D.
I went to 4 different locations before this one to get the trailer. The location before this one was horrible as the person made no effort to help...he just told me the transaction was pending from a reservation done online for his location. Although the FINAL pickup location was busy, he noticed my frustration and aggravation and asked me to be patience and I was because I knew it wasn't his fault! I was able to get the unit I needed for the jobs I had to do, so for that I am grateful...James G.
Very professional and extremely helpful.George M.
Everything was fine. Only complaint was when I asked about after hours return the agent at the location said just drop it off. "We have cameras so we know when you dropped it off." It wasn't until after I left the location I looked at the paperwork and it stated I need to do an online return or I will be charged a $20 fee. The agent should have made this clear since I asked about returns. I ended up driving back to the location to do the uhaul after hours return process.Pawel L.
The Furniture Warehouse U-Haul dealer is trying to charge me a three gallon gas surcharge at $4.25 per gallon when I only put 9 miles on this rental and I refueled it with almost 2 gallons before I returned it. Do not trust this dealer! And why is U-Haul okay with this sort of abuse.Mark S.
It took too long for the clerk to enter the transaction. he had to re-enter information that I had entered online to book the rental. Why couldn't he have entered my contract number and pulled up the agreement? Someone re-did the wiring harness and somewhere during the trip the trailer lights shorted out. I am sure that wasn't done by Uhaul. I took a picture if you are interested. I received your text when I picked up the equipment. By the time I recognized that you were looking for input the text had timed out..Alan F.
No suggestionEdmund D.
We where not informed by the person helping us that he would be closed when we returned trailer.We didn't know what to do , so my wife had to contact uhaul customer service and they explained what to do. I will never rent a trailer again who rents them out as a side line on their regular busines.Pete M.
The guy I dealt with was very nice.Rick A.
My experience was very good Oz the person whom I dealt with was very friendly and professional.Vera M.
Signed me up for insurance without asking meKiel D.
We rented a cargo van for two days. It had not been cleaned inside. Also, when we reserved it on the phone we were told that if we went over 75 miles, we would get a better deal--$89 plus $0.29 per mile over 75. However, when we went in to pick it up, the rep said she didn't know about that or couldn't find the option to confirm it. Also, when we first drove the van the Anti-Lock Brake Service light and bell kept coming on. Eventually it stopped. Finally, when I tried to print the receipt from email I could not figure out how to get it to print. Not very user friendly. The main thing we were pleased with was that the U-Haul guy in Geneva at Duke & Lee's located this rental van for us quickly the same morning I called. Next time we need a rental van or truck I will go to Duke & Lees in Geneva, and not to Furniture Warehouse in Aurora.Bill U.
This dealer knows how to treat people..Very Nice..All my credit for this rental goes out to customer service lady Latasha Stokes..She went above and beyond to assist us with getting this truck and not the 1 that was reserved for us over 35 miles from where the pick up was to be...I praise her highly..Thomas S.
I had a great experience. I was running late for my pick up, and the agent here waited for me to arrive, even though they were supposed to be closed, which i am EXTREMELY grateful for. Big thumbs up!Daniel P.
Wanted to pick up on Douglas Road. Was notified I had to pick dolly up on New York Street. New place wasn't prepared for me. I wasted my time with pre registering. Had to do it all over again. Plus had to figure out why the program wasn't allowing me to rent at first. Ended up, they didn't input a wide dolly in program.Bernhardt L.
The service person at Furniture Warehouse called me to say that the trailer was in the day before and I could pick it up at 8am the next day when they open. I was there at 8am and he didn't show up until 8:30am and said his son was supposed to open up at 8am and he got side tracked. (I wasted my time and missed an important conference call at my work as a result)JOHN L.
Very nice and great people skills I highly recommend this uhaul dealer to rent uhaul equipment and possibly next time I come back I might do business with his primary business.Hector O.
The trailer was old and rusty, crooked. Because of bad suspensionIllia A.