Customer Reviews for GB & T Food Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very great trucks great people great prices highly recommend

Rating:

3.0

Clerk had a hard time handling the reservation and I had to call Uhaul to fix the rate. Other than that she was pleasant and kind.

Rating:

1.0

Do something else!

Rating:

1.0

Nobody said we would be charged for mileage we have been charged extra 83 dollars that we weren't expecting and I had just lost my job. So it sucks...

Rating:

2.0

i had reserved an appliance dolly for moving heavy appliances, which comes with straps to make the move easier. My first time using U-Haul without also using a truck and i've used them many times in the past. I called the 1-800 number for U-haul customer service and was told i could rent the appliance dolly at the above convenience store, nearby where I was. When i arrived for the dolly, they only had the UTILITY DOLLY available, without straps (which rents for $7/day). The lady that I dealt with at the above store arrived, and we even looked through the available trucks they had because she and I both knew the dolly was NOT what I had reserved. There was NO appliance dolly there, so i went ahead and took the UTILITY DOLLY hoping it would be of some help during the move I was doing that day. She said she would list the "return time" 12 hours from when I picked up the dolly. the UTILITY DOLLY was of NO help to us in the move at all because it was simply too small and had no straps to secure a heavy appliance onto it. I returned the UTILITY DOLLY a little after 8 p.m., and upon telling the cashier that I was returning the dolly, that it was not what i had reserved and was NO help to us, she proceeds to tell me now they are charging me another $10.70 for being LATE returning the dolly. I assured her that i was NOT late, I had until 9:15 to return the dolly. She told me to take it up with U-Haul that it was out of her control. I have used U-Haul many times (not from this store), and never had any problems with truck or dollies until this move. I would NOT recommend this vendor for a U-Haul rental and will not use them again. They do not have all the equipment needed available, and will go back to a U-Haul ONLY store in the future, IF I should ever need them again, WHICH IS NOT IN THE FORESEEABLE FUTURE! When I returned this morning to check with the cashier about my U-haul experience before I dispute with my bank, she told me she'd try to reach the U-haul rep to get a refund started on my card. She did call me when she'd spoken with the Rep at U-haul and said they were refunding an additional $3. I was charged $21.70 for the APPLIANCE DOLLY, when the UTILITY DOLLY rents for $7/day.. We will see what about is refunded before i dispute the entire amount with my bank.

Rating:

5.0

The rental and return process was easy. The worker at the location I rented from was very helpful. A very good experience, I would recommend.