Customer Reviews for GT Sew and Vac
(U-Haul Neighborhood Dealer)

Rating:

3.0

I did drop off during closed hours. The app was great, but I did have trouble getting the key in the drop box.

Rating:

1.0

I reserved a truck online but had to redo everything when I went to pick up the truck. They didn’t seem to know what they were doing. When I got the truck the gas was empty. Won’t use this location again

Rating:

5.0

Well let’s say have them wash up .

Rating:

1.0

I will never come to this location ever again. Horrible customer service from the owner. The employee however, was kind and professional. But unfortunately, I had to deal with the owner.

Rating:

5.0

Good service and joyed the people.

Rating:

3.0

Couldn’t get the app to work when returning the truck, after hours key return could be better.

Rating:

5.0

Fast and Friendly service everything on point

Rating:

3.0

The staff here don't have good attitudes and were super unorganized. They also didn't help me take the dolly or blankets and other stuff I needed help with to the U-haul, but that might just be a company policy.

Rating:

3.0

Uhalu was dirty and only 1/4 tank of gas which was ok for what we needed but for many wound not. We had to find the truck ourselves and they had a big advertisement cardboard in the window we had to remove. Drove like a mac truck.

Rating:

5.0

Have used this u haul many times. This is my go to. 👍👍👍👍👍👍👍

Rating:

4.0

Return process was easy, although I was charged a cleaning fee even though the truck was dirty when I checked it out.

Rating:

5.0

They were helpful and communicative, provided excellent service and made my move easier!

Rating:

5.0

They didn't have the right truck I needed, but they were able to provide me with a different one 🙏

Rating:

2.0

Guy in wheelchair was rude as hell!😡

Rating:

3.0

Upon entering the truck, there was a stench. I opened the passenger door, and the bottom of the door sill was a dirty diaper exposed along with apple slices inside a Walmart plastic bag. Nasty!

Rating:

5.0

Friendly staff

Rating:

1.0

They didn’t want to give me a print out of my return, they said were closed but yet I walked into the store. Then they said th ey will send me a email, which I never got and then they said I turn in my rental a day late, and I turned it in that same day. This was so unexpected trying to take people money.

Rating:

1.0

Worst rental experience of my life. The original reservation was for an after hours pickup at 540 W Ave L, Calimesa. Nothing the lady in the office explained related to pickup was true. I arrived and there was no code, no lock, nothing. Spent an hour trying to call their after hours cell for any problems I had and no one picked up. I was left without a truck. Spent 2 hours on the phone with customer service and they moved my after hours reservation to another location over 20 miles away. Pickup the truck at 7:30am, 12 hours after I was supposed to get the truck in the first place. I return the truck the following day at 8:30am - an hour after the return deadline and I'm charged an extra day. Ridiculous, considering the experience I had. I want a refund.

Rating:

5.0

NA

Rating:

5.0

Explain better about your key drop off and make sure it works.

Rating:

5.0

Great service!!

Rating:

4.0

App should work for Android. I had to call the help line and use the website. Took 30 minutes to check out the truck. Person at the help line was very helpful/patient. Truck gas light was on (empty) when I picked it up. Both doors had to be slammed to be closed enough for caution light to go off.

Rating:

5.0

Excellent service. We have used their services several times and always had a great experience. Thank you. Highly recommend this location.

Rating:

5.0

Customer service amazing, truck was ready for me although i arrived late they accommodated me so well. Such a fast and easy process. I will be using them again for my next move

Rating:

4.0

The staff were friendly and very helpful after failures with the uhaul app.

Rating:

5.0

Nothing

Rating:

4.0

I was charged for a dolly but did not receive one can you take this off my charge please

Rating:

3.0

Great customer service.

Rating:

5.0

First time using this facility. I used to get my grandmother’s vacuum necessities here. Always referred people here and I will continue to refer people here. The gentlemen are extremely nice and helpful.

Rating:

5.0

Always so helpful.

Rating:

5.0

The U-Haul representative talked me into doing a mobile pick up before hours I proceeded, and my key was not in the box so I had to wait until the store opened

Rating:

5.0

Nothing you guys are great

Rating:

2.0

Rude at the counter

Rating:

5.0

Best costumer service , would recommend this place for moving , vacuum repairs, best place ,, thank u

Rating:

4.0

Some trucks needs to be checked. The first one rented out to me the engine won't start. Good there's another one available and it did just fine. Runs smoothly..

Rating:

5.0

Great customer service

Rating:

5.0

Everything is good

Rating:

4.0

I was over charged

Rating:

5.0

You are The best.

Rating:

5.0

AL is very helpful and very professional. I’ll recommend this location and will definitely go back to this location.

Rating:

5.0

Al was very polite and attentive and had great customer service.

Rating:

3.0

The equipment was excellent. When I reached someone they were excellent, but the automated return call failed. It was difficult to reach a representative, and it is difficult to know what the outstanding amount is in order to pay it, instead of you debating my account when you see fit.

Rating:

5.0

All good, no comments.✌️

Rating:

3.0

Drop off was a problem, regarding the day return was required. Customer service was deficient due to another customer arguing incessantly with the person uncharge. I finally simply left the keys. Location is cluttered and confining. Past service at this location has been acceptable.

Rating:

3.0

Checking out the vehicle was a very slow process & other distractions going on in store was taking up the more informed persons time to try and help the training gentleman with us. I wasn’t clear about the fees all attached and spent way more $ than the advertised $19.& mileage advertisement 😞

Rating:

1.0

Rude customer service.

Rating:

5.0

Al was very helpful (as usual)!

Rating:

4.0

N/A

Rating:

5.0

Sales agent was very helpful and friendly. Overall very easy process.

Rating:

5.0

Great staff....always very helpful..I've rented there many times