They charged us 70 km but we only used 17 km and they are not repaying us for what we did not use ..
Roch B
Customer Reviews for GTX Alfred
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Three issues here. 1) the truck was full of dirt and I needed to sweep and scrub it before it could be used. 2) the customer service at the location was not just slow, it was glacial, and even though I had presented myself to get the equipment, the staff continuously took off to do other things. It took forever. 3) and this is the biggest issue by far: I had to drive an hour and 20 minutes each way to pick up a piece of equipment I booked for my home city months before the date of the rental. This took three hours away from packing and organizing that I did not have to spare. Also, I had to pay for the extra fuel to drive the truck the extra miles. I am extremely upset about these two things.
Andrew NThings went well. Easy to make the reservation on the internet. Fast service in the morning when I picked up the truck. Truck was clean and worked well. Left the truck at the Uhaul location at the end of the day and received my receipt via e-mail the next morning with no surprised. I was charged what I expected. Overall, a very good experience.
Gilbert TJ'avais réservé un 18 pieds. Quand je suis venu ramasser il n'était pas disponible. On m'a remis un 26 pieds. Trop grand pour mon déménagement et mon espace parking.
Valentin SThe pick up process was quite time consuming. The owner/employee was nice but I felt he could have used a little more training on the process to make it more efficient. The system kept looking for different drop off locations than what my reservation had, which made the situation more confusing and time consuming.
Darren MInformatic system work badly take a long time for nothing took almost 45 minutes to have the go to leave. The person in charge was very mad for this situation.
Luc BWas told that I would be refunded some of the cost if arriving early. I was lied to.
Jordan PVery helpful took videos and pictures of trailer not working. They also said that I should have not of left with that trailer. They should have sourced me out another option.
SCOTT RAgain it’s there and convenient but the gas station it’s in gets very busy (at least when I was there) but the clientele was very helpful and friendly!
NATHAN BA spare tire would have been nice
Eric CThe staff member at the location was very kind and helpful.
Mark RTraining for the people completing the rental agreement.
Lorne BCouldn’t find my reservation info.. took me almost 1 hour to finish.. never received the final email that he said was sent
HEATHER BMiscommunication between staffs. I called to ask for possibility to pick up the truck after 6:30 pm and a staff member accepted; at the location, the other staff said it was not possible. My time was waited because he had to call the manager and I had to go to additional procedure as if I was coming to steal the equipment. I was even obliged to provide the names and contacts of 2 persons to contact, which is very upsetting since I had never experienced such request with any Uhaul rental office. I spent between 30 to 45 min just re-do the checking. I was charged upfront before the use of the equipment, which also strange, given that I am used to being charged after the use of the equipment. Very disappointing and frustrating.
Evrard NFront staff were great at check in and check out was simple too. No problems.
Stewart HThis was a seemless and easy process from the online reservation to the return of the equipment ! Great service
Lyne BReturn was complete prop and efficiently. Location has good accessibility for accepting large trucks.
Matthew RThey didn't know we were coming - even though we booked to go there. They were clearly confused about what to do. One was visibly quite sick.
Landen CWe have not been provided with the equipment ordered except the truck... WE'RE STILL WAITING FOR A CALL. I WILL NOT RECOMMEND U HAUL
Julie LThe truck leaked rain water all over our mattresses and couch. The truck was dusty and dirty when we picked it up. Dirt plus rain water resulted in soaked muddy furniture. Not impressed and will be filing a claim after the holiday weekend.
ryan GThis location is terrible it took over an hour to get me checked in. Then once i was checked in the truck made a rattling noise and the speedometer was broken. i will not go to this location ever again.
Alexis PVery good service and polite.
Marc L