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ARDIS B
Customer Reviews for GV Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and quick would use again
DAVID CWhy doesnt this ask if this location was clean and inviting? Clean the building. Remove the pets. Hire new people. It was absolutely disgusting inside. The cats were roaming all over the store with empty food cans littered all over the place, which the dog would walk around licking. There were piles of old, dry, chunky cat vomit in the corners on the floor. The merchandise was covered in spiderwebs and dust and cat hair. The counter was covered in paper and junk. The printer had old dry vomit all down the side. One cat jumped on the counter and when it turned around it had a dry liquid running down its legs. Im not exaggerating, this place was so gross.
NADINE DVery busy site.
Cheri SHave all the equipment returned on the same day and time would be nice And not have to go to different places to get it
Allen PNo service whatsoever, no one present, unsure where to drop equipement and confusing. The process of turn in is burdensome as internet/cell connection is extremely poor, had to try several times and reload the turn in page several times to get it to work. Uhaul can and should do better than this, it was annoying and frustrating. They should not use locations where no one is there to process the turn in or pick up, and pictures etc. including inspection of equipement should not be put off on the customer. Treating your customers like employees is a terrible attitude and way to do business, again... DO BETTER.
Marcus WOffice was a mess. If there was a counter I could not see it with all the papers and other stuff on it. Smelled like cat urine to the point my nose burned. Was told by manager that all I had to do on return was fill fuel to level I receive truck with. It was just over 1/2 tank. When I got my final bill I was charged 8 gal of fuel even though I followed manager’s instructions. All this had to be done after I had a reservation that was cancelled 48 hours prior to me NEEDING not wanting. NEEDING the truck to move so I had to travel 80 miles from previous reservation to get truck and that was added expense on me. Where I come from when you have a reservation you do everything possible to complete that reservation. Terrible business. If I have another chance to reserve from Uhaul. I will try alternative options and Uhaul being the last option.
Paul R