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TRACY C
Customer Reviews for Gadsden Greyhound
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The running lights on the trailer were not working so it made driving with it at night risky. Even worse, I had a 9 am adppoiintment to pick it up and nobody was there. This wasn't even where I asked to pick it up. This is now 2 trailers in a row that ive rented from yall the running lights didn't work The trailer wasn't clean either. I hope this next one has swinging doors instead of the rollup[ door. The rollup door causes meI to lose space in the loading of the trailer.
Harry GOffice was closed before closing time. Your app sucks told me I only rented it for 30 minutes paid for 20 hrs. Called me the next morning and was saying I stole the box truck. Customer service sucked very unprofessional
Diego PNo one was there and i had to call a number to speak to the uhaul worker. He was not there during operating hours.
ROBERT WWasn’t happy that the guy told me he would be there until 5pm and he wasn’t there at 2:15 when I dropped off the trailer. Then charged me $20 for an after hours fee when he’s the one who decided to leave early!!!
MARK Cthere was oil all over the lug nuts and rims ...When i was in ga rest stop a ga DOT officer said the tires and the lugs on the unit was in bad shape ,i did not get a ticket but he did take pictures of the unit of how bad it was in .
DONALD KRaymond was very helpful and he exceeded customer service. Thank you so much for your help.
PATRICIA WThis was the 4th location in 24 hours that U-Haul sent me to that completely messed up my moving day. Since there is no manning there creates a lot of confusion and I was approached by someone asking for money. The trailer was missing a cable extension so I had to get one from another piece of equipment just to be legal.
Michael UQuick and easy pick up and drop off. Clean economical vehicles.
Priscilla DDon't even know where to begin. I spent most of the time on the phone with the main office because the guy at this location was HORRIBLE. He talked to me and my fiance like we were ignorant. He over charged our account by 70$ even after there were notes and a dispute on my account from the previous encounter with him. Needles to say my money was refunded by main office and he should be fired. I rather work a uhaul for FREE than to have anyone else have to deal with his hateful rude non professional . service! He also left while in the middle of getting everything fixed saying it wasn't his problem . All he did was sit in the office and smoke like a freight train.
HEATHER WKeep what he's doing there is no improve needed!
JAMES BKeep up the good work
Rebecca VExcellent dropoff,Was very good & well taken care of,ty
DAVID WThe cab of the truck had ants in it and everyone got bite by them, and the guy did not respond to us when we told him or when we showed him the ants, he had a family emergency the morning we got the truck, and had another guy [Brandon] call me, Brandon was very pleasant and very professional unlike the guy running the place, if you rent from them bring bug spray for the ants in the truck!!!
Jolene fSketchy people hanging around this location so do not go there alone at night.
Jennifer CThe low ratings are due to being charged for gas. I returned the vehicle with exactly as much gas as was in it when I picked it up. I have pics of gas needle with before mileage and after mileage in pic. I don't like being charged for services I don't owe for
Gary CN/A
Kristie FWent there for reservation at 3:00 pm and no one was there so I called the number no 1 answered. So I set there like 20 minutes a guy shows up saying that when he doesn’t have reservations he just leaves the place and he also smelled like alcohol. I wouldn’t recommend this location to nobody.
Jason SEverything was great and Brandon was super helpful and kind.
lisa jEquipment wasn’t even in the truck
SHARANDA SThe young man was great. I would come back just because of him.
brian hPickup time was 8am when we arrived NOTHING we had ordered was on the truck. Had to wait until 9am when they showed up and was like my bad dude I get here at 9 on Saturdays, and walked off.
Geronimo GWorking computer 🖥️
Cynthia pThe location was fine. However, the checkin process was awful. The U-Haul app is one of the most user un-friendly apps I've ever attempted to maneuver through. First, the app kept freezing, and I had to start the process over. Then it got stuck on waiting for approval. I sat on that page for almost 10 minutes. I sent several messages to the chat that went unanswered. After another 5 minutes of waiting, I called customer service, as I was by then in a time crunch. Finally the agent in the app replied, telling me that since I was renting with an out-of-state driver's license, additional verification was needed. I rented from the exact same location two days earlier without any issues at all. But this time I had to fill out another form on the app, and they had to call my employer - ON A SUNDAY - to confirm this corporate account move. When I finally did get the key and get to the truck, the app froze again in the final part of the check out process. I had the key by then, so I just drove the truck off the lot. It was an extremely frustrating experience.
Michael GThe guy that was doing the rental was exceptional. He was so kind, nice and extremely helpful and friendly. He made the checking out/in process so easy. I LOVE that kind of customer service. When i was done, we did a friendly hug gesture. You just don't get that kind of response now a days.
CYNTHIA CExcellent customer service
Jernecia KSee initial comments
Michael RStop cheating customers on the mileage!!!
Tasha GThe strap on the appliance hand trucks are not long enough to go around a stand up freezer
George HWent to pick up truck it was so dirty we had to go clean it before we could use it ! Inside truck cab smelled so bad had to drive it with windows rolled down ! Also had dolly reserved and it was not in truck ! Door was unloaded rear gate opened ! Had to go to 3 different places looking for dolly too use !
Jeremy GBrandon at the Gadsden location was excellent. I worked with him one other time. Very respectful knowledgeable. Returning the truck was smooth and easy at the scottsboro location. was a good experience too. Over all, nothing to complain about.
deborah aPickup was fine. The truck however is in terrible need of tire balancing. I have never driven one that shook so badly. Otherwise the truck performed fine.
Willis Kgreat service
joe gN/A
MECHELEE CBrandon was very helpful and did a great job!!
Melissa GBrandon was excellent! Great help, thank you.
Leysha DI was charged for fuel when it was left how I got it
Nathaniel SThe attendant there was exceptional. I would use this location again just because of this man. The equipment came well prepared for the move needed. I appreciate this location, the equipment, and the attendant.
Rachel Ma 12' tandem axle trailer should have a trailer jack 100% I needed to unload the trailer from the hitch while loaded and leave it at the wedding venue over night locked up. It took 4 guys to pick the trailer up, and we had 90% of the weight over the axles. Place a jack on the trailers PLEASE.
Justin PThe person who works at the U-Haul 503 W Meighan Gadsden, Alabama is sooooo great. Always happy and great customer service.
paula aBrandon made this so easy. Thank you, Brandon!! Give Brandon a raise!!!
deborah aI dropped off at this location which is where I was supposed to pickup from. Hard to believe a bus station does not have staff working especially when you have a confirmed reservation with a pickup time. No one was there when I dropped the trailer off. So much for reservations with a pickup time and location.
Paul WThe guy working was extremely nice and helpful.
Ashley NCourteous staff, knowledgeable and helpful.
David FThe attendant was very helpful and pleasant to work with
Paul MU haul employee was very helpful and courteous. I would recommend going to this location.
Christopher RNo one was there as they don't open until 10am. Dropped off the trailer and did online check-in!
Timothy SYou all need more 19.99 trucks
Anna PI didn't know that the truck I rented did not come with a ramp or hand trucks so that definitely delayed me two more days that I was charged for I was not very happy when 70.00 hit my account after I was told I didn't owe anything
susan wVery kind and considerate
Lisa LOverall great experience and easy to deal with. However what I disagree with is I was charged $11 and some change for 3 gallons of gas. When we brought the uhaul back we actually brought it back with more gas in than we left with. I have a picture of how much fuel was in and miles to E when we picked up and dropped off and there was definitely more gas in it than when we picked it up and I was still charged for it.
Taylor PYoung man at front desk has excellent customer service..went above and beyond to help me!!! Very empressed and pleased .
Scott SCourteous people, very serviceable equipment, overall good experience. Thank you
David F