Customer Reviews for Gage County Oil Co Inc
(U-Haul Neighborhood Dealer)

169 reviews

1538 E Court St   Beatrice, NE 68310
(Former Sinclair Gas Station on East Court, East of Caseys on East Court)

(402) 251-1017

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/26/2024: Closed
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(402) 251-1017

1538 E Court St
Beatrice, NE 68310
(Former Sinclair Gas Station on East Court, East of Caseys on East Court)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No one was present at the location during the open hours. I called the number written on a note on the door but the guy just told me to leave the trailer and that he would check it in later. I wanted to deal with a person on site but I had to do the 24-hr turn in on my phone.

Russell B 
Rating:
3.0

He was rude from the moment we were there didn't have our keys ready had to call someone else to get us checked out made it seem like we inconvenienced him for working a Saturday

Alisha K 
Rating:
5.0

Customer did not leave a comment.

Lynn R 
Rating:
5.0

Came out in bad weather to take the return!!

MICHAEL G 
Rating:
3.0

I dropped keys and was informed I needed to fold rented blankets.

Stormi M 
Rating:
5.0

Customer did not leave a comment.

Thomas V 
Rating:
1.0

I would definitely get someone else to run this location who knows how to use the electronics and someone younger who has a better attitude about running this location.

Scott N 
Rating:
3.0

Customer did not leave a comment.

Lisa p 
Rating:
2.0

He was not very pleasant to deal with from the start of calling to see if they had a truck available to picking truck up.

Jeremy S 
Rating:
5.0

Customer did not leave a comment.

GREG B 
Rating:
1.0

Contract #77225998 GAGE COUNTY OIL CO INC I made the reservation online approximately 45 minutes before I wanted to pick up the truck (11:00). When I arrived at the rental location, the door was locked and there was a note with a phone number to call if you need assistance. I called the number and a man answered. I told him that I had a reservation for a truck. He informed me that he had checked his system "just a couple minutes ago" and that there was no reservation. He told me that he would not be back around until around 12:00. When I look at a rental location's hours and confirm that they will be open when I need a truck, it would be nice if they were actually open. I have rented from this location on more than one occasion, and more often than not, they are not around during their business hours, and I have to call the number on the door. When a worker finally does show up, they are rude and far from accommodating. This is hands-down the worst U-Haul location I have ever had the displeasure of using. I live in a fairly small town with limited options for U-Haul locations, but I will never use this location again.

Clay M 
Rating:
4.0

Customer did not leave a comment.

Jake W  |  Overall Experience 
Rating:
2.0

Failed in not having items on-hand that had been PAID FOR (i.e., no, furniture dolly).

R. T 
Rating:
1.0

No one was present when I returned the truck. I had no help checking my equipment back in

Treasure C 
Rating:
5.0

Customer did not leave a comment.

Karen S  |  Overall Experience 
Rating:
3.0

There were items still in the truck from the last people. When the associate saw it, he basically said it was my problem. Also this was the worst riding truck I've ever rented. Nothing smooth about the ride at all.

Randy N 
Rating:
4.0

Wheel straps on tow dolly looked frayed and should probably be replaced. It still functioned well, but seemed sketchy in my opinion..

CHRISTOPHER M 
Rating:
1.0

The gentleman in the Beatrice was absolutely unprofessional and rude. He rolled his eyes, scoffed, and was not helpful with any of the process. He treated us as though we were stupid, and refused to answer questions. If he did answer, he told us that we scheduled this ourselves and should know what was going on. Will not be using uhaul services in the future. He also failed to mention that we had a limit of 30 miles, so we were charged extra because of the lack of communication.

bailey p 
Rating:
5.0

Very professional. Gentlemen was very polite and humble.

Jose S 
Rating:
5.0

Customer did not leave a comment.

Lilian M 
Rating:
5.0

All went well

Cindy G 
Rating:
3.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Lynn S 
Rating:
5.0

Customer did not leave a comment.

Tina B 
Rating:
2.0

The person at the desk was extremely rude. The truck was not clean. However, I have not rented a moving truck from any company that was clean in the last 20 years. No one cleans anymore.

Jeannie O 
Rating:
5.0

Customer did not leave a comment.

Mary M 
Rating:
5.0

Customer did not leave a comment.

Shane C 
Rating:
3.0

First of all I declined insurance and they charged me any way. Second the truck would not start and had to be jumped every day we had it. Third the back door to load only went half way up which did not make loading easy. Fourth the gear shift didn’t work easily either. Fifth this truck had graffiti painted on it. This truck needs to be taken out of service and I respectfully request to have the amount i was charged for insurance refunded immediately.

Rodney T 
Rating:
5.0

Great help with equipment

Lynn R 
Rating:
5.0

Fast and friendly

Karla T 
Rating:
5.0

Everything went smoothly. Truck is ready on time.

Dennis S 
Rating:
5.0

Customer did not leave a comment.

Jeff W 
Rating:
5.0

Customer did not leave a comment.

Lilian M 
Rating:
5.0

Customer did not leave a comment.

Jodi S 
Rating:
2.0

The gentleman at this location was rude to say the least. He seemed put out when we called to say we were to pick up a truck. His service skills deserve one star. He complained about U-Haul and set a time for 1:30 to call us. At 2:30 I called him and he was still upset that we were to pick up a truck. Truly unbelievable lack of service experience.

BILL C 
Rating:
5.0

Customer did not leave a comment.

Gary T 
Rating:
5.0

Customer did not leave a comment.

DEAN H 
Rating:
2.0

Rudest customer service ever... Didn't answer the phone or be there for the pick up time scheduled... The procceded to call me.and be upset I wasn't there whrn he was an Hour after I'd tried going and calling to pick it up on the correct time.. Then at pick up told me it was a full tank in the vehicle.and infact it wasnt.

Jason B 
Rating:
3.0

I realize that some people are not punctual, but I don’t think it is not necessary to call 5 minutes before requested pick up time. We were enroute and very close

David B 
Rating:
5.0

Did everything we needed to be on our way Thanks

Lynn R 
Rating:
5.0

Great business.

James F 
Rating:
1.0

The truck was NOT where I was told it would be. I had to drive 60 miles round trip to find one because of this. I feel I paid a lot more $50 in gasoline and my time just to move my son. Someone DROPPED the U-Haul ball on this one.

Randy B 
Rating:
1.0

My reservation was a complete mess, wrong size truck, not at the location you told me it would be, not ready when you told me it would be, your corporate employees were not investing in me as a customer and misinformed. Very sure I will never use U Haul again or recommend you to anyone. Your overbooking of trucks is unexcuseable and very disrespectful of your customers.

Toby T 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
1.0

I had a confirmation to pick up a trailer at this location and when I got there to pick it up (on time) there was a note on the door saying they were closed.... Then the trailers hitch couple rattled loose as I drove so I had to stop every 50 miles to retighten it. I was supposed to get a call today from Uhaul management but still haven't...

Mitch B 
Rating:
5.0

save me money on a local one way Great operation !!!!!

Lorie H 
Rating:
4.0

Nothing

edd g 
Rating:
5.0

Very helpful, as I am a senior ,outstanding

Henry J 
Rating:
5.0

Customer did not leave a comment.

Carel S 
Rating:
4.0

Customer did not leave a comment.

Michel H 
Rating:
5.0

Customer did not leave a comment.

Shawn R 
Rating:
2.0

The gentleman who runs the place was very rude

Tracy N 
Rating:
1.0

There was no one at the location and you have to call and leave a voice message lot was dirty and building is a dump

Dennis B 
Rating:
3.0

The car dolly I rented had a broken fender. I was still able to use it and I am not complaining. I just want someone to know so it can be fixed. I told the person who rented it to me. Thanks.

jerry b 
Rating:
4.0

Customer did not leave a comment.

Joni G 
Rating:
5.0

Customer did not leave a comment.

Forrest C 
Rating:
4.0

Customer did not leave a comment.

Beverly S 
Rating:
1.0

My reservation was changed to this location after I made it for a different place. It took 1 hours to get the truck and I was the only customer. The guy cancelled my reservation and then added 1000 miles to my trip. I rented a refrigerator cart that the wheels would not turn with weight on them and could not use it

Charles B 
Rating:
5.0

Customer did not leave a comment.

Rodney A 
Rating:
2.0

We were late picking up the vehicle and it was very obvious he was not happy. It seemed like it was an effort to help.

Terry G 
Rating:
3.0

Returned after hours

FLOYD S 
Rating:
3.0

Due to freezing weather, wipers were not working properly and washer not working.

Eddy L 
Rating:
5.0

Very pleased. Could not ask for more.

FRED H 
Rating:
1.0

I have attempted to rent a trailer/truck at the other 2 locations in Beatrice on a couple occasions. Every time we end up with this person. I WILL not rent another item from U-Haul ever if I have to get it from him. His hours are terrible,as he is not an operating business, he is a real jerk and I don't understand how he even stays in business. I'm not the only one who complains about this so I would hope U-Haul has the good business sense to do something about it.

Gail M 
Rating:
2.0

Customer did not leave a comment.

Calvin G 
Rating:
1.0

They canceled our order twice gave us double the size we needed cause they rented the one we were suppose to get that was reserved to us they canceled the order cause it was there friend and the guy running it said well I guess it just sucks to be you .. he wanted cash not a card I said I don't care as long as I get a receipt he said we can't print one then took the card and gave me a receipt really shady I would never recommend them to anyone

Dillon M 
Rating:
3.0

Customer did not leave a comment.

Rick D 
Rating:
3.0

Customer did not leave a comment.

Gary S 
Rating:
4.0

Customer did not leave a comment.

JOHNNY H 
Rating:
4.0

The dealer worked very hard to complete my reservation, but someone dropped the ball. He had no packing blankets or appliance dolly and it force me to drive around town to 2 other uhaul dealers to pick up the dolly and then the last one only had 6 pads. I paid for 12 but got no refund or credit for the extra mileage picking up the missing items or only recieving half the pads.

Ronald S 
Rating:
4.0

Customer did not leave a comment.

brian c 
Rating:
5.0

Customer did not leave a comment.

Kent R 
Rating:
5.0

Customer did not leave a comment.

Janelle H 
Rating:
5.0

I would definitely recommend this location. The dealer laid everything out and was super helpful!

ELIZABETH W 
Rating:
3.0

Customer did not leave a comment.

Larry R 
Rating:
3.0

Customer did not leave a comment.

MICHAEL J 
Rating:
3.0

Owner has a poor attitude.

Peggy A 
Rating:
5.0

Customer did not leave a comment.

Libby S 
Rating:
5.0

Customer did not leave a comment.

penny l 
Rating:
3.0

Dropped off after hours.

LeRoy C 
Rating:
4.0

Customer did not leave a comment.

andre m 
Rating:
5.0

Great as always

SHAWN R 
Rating:
5.0

Great place

Shawn R 
Rating:
3.0

Customer did not leave a comment.

Christie R 
Rating:
3.0

First time using a UHAUL trailer and this was a good experience and would do it again.

kevin k 
Rating:
5.0

The gentleman that helped us was wonderful. His computer was messing up and he was so upset that he was keeping us. But he was a delight to talk with. So it was no trouble at all. Thank you so much!

joy Y 
Rating:
5.0

Customer did not leave a comment.

Leroy B 
Rating:
2.0

WOULD HAVE BEEN FAR MORE CONVENIENT AND COST EFFECTIVE IF THE LOCATION IN TECUMSEH WOULD HAVE HAD TRUCKS OR OFFERED TO GET A TRUCK FOR US INSTEAD OF MAKING US PAY FOR AN EXTRA 36 MILES THAT WAS REALLY UNNEEDED BY HAVING TO DRIVE TO BEATRICE NE TO GET A TRUCK BACK TO TECUMSEH AND THEN BACK TO BEATRICE. I FOUND THAT TO BE EXTREMELY DISAPPOINTING. ALSO FELT IT WAS INAPPROPRIATE FOR THE MAN AT THE BEATRICE STORE TO ASK IF THE MAN WITH ME WAS MY HUSBAND OR BOYFRIEND I REALLY DON'T FEEL THAT WAS ANY OF HIS BUSINESS AND MADE ME FEEL UNCOMFORTABLE. ALSO FOUND THIS SAME PERSON TO BE RUDE AND DISRESPECTFUL WHEN WE WENT IN TO RENT A UHAUL WITH HIS COMMENTS ABOUT THERE BEING REQUIREMENTS TO RENT A UHAUL. MADE ME FEEL LIKE HE THOUGHT WE WOULD NOT MEET THOSE REQUIREMENTS. IF I HAD NOT NEEDED THE TRUCK I WOULD HAVE LOOKED ELSEWHERE FOR A RENTAL TRUCK.

TRACY Y 
Rating:
1.0

The uhaul was at the wrong location. It was dirty! The oil light and the check engine light were on and there was hardly any power steering.

JEFFREY F 
Rating:
5.0

Nice guys

SHAWN R 
Rating:
3.0

Customer did not leave a comment.

DANIEL W 
Rating:
2.0

It was very frustrating at the drop off point, because the owner was never there to collect my deposit back. Had to call the business number, then there was no answer, but got a cell number to call. After I got a hold of him, I had to make arrangements to meet with him to get my deposit. My contract was not entered correctly into the computer, so he had to call the point of orgin to straighten it out. Instead of of getting my deposit back on Monday when I drove 24 miles round trip to pick it up, I had to do it again the following day after making arrangements on what time i would be there. Very Frustrating on my end. Thanks I hope this helps!

JEFF N 
Rating:
1.0

He was very rude and one tire had a leak in it. All he was concerned about was leaving town.

Joanne D 
Rating:
3.0

I've rented from this location before, and normally have been charged a 1 day rental for Saturday/Sunday because I have to pick up early with office closing at 11. This time I was charged for 2 days...not happy about that. Will find another location next time.

Debbie W 
Rating:
5.0

Quality service! I would highly recommend renting from this location.

CODY M 
Rating:
1.0

We brought the vehicle back the same day. We had called to advise we never received a dolly - but were charged $125 as it was missing. This led to multiple calls to have the $125 charge removed. We still have never been reimbursed for the charge to rent it. In addition we received multiple calls 2 days later asking why the U-Haul was not returned. It had been sitting at the drop-off location the entire time and they simply had not yet checked it in. I'm still uncertain why the shop itself was not first contacted to ask if the vehicle was there. Would have saved a ton of calls and frustration. I would not recommend renting from U-Haul. We certainly will not again.

Amy S 
Rating:
4.0

Shaun was very helpful.

Susan B 
Rating:
5.0

Customer did not leave a comment.

SHAWN R 
Rating:
5.0

Great place ! Good guys

SHAWN R 
Rating:
5.0

Customer did not leave a comment.

Debra W 
Rating:
4.0

Have owner available. He called me the night before and told me I HAD to pick up at 8am because no one would be there the entire day.

SHELLY P 
Rating:
5.0

Being from out of state these guys were great! Easy to find truck clean and ready to go. Easy drop off. I would not only use them again ,I would recommend them to anyone needing a rental ! Great guys! Great place ! Thanks

TIMOTHY K 
No reviews have been submitted for this location.

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