Customer Reviews for Gainesville Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gainesville Self Storage

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John L.
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No one at office when I arrived.

DANIEL B.
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Everything was great. Very efficient.

Samuel B.
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Customer did not leave a comment.

Steven H.
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Tracy R.
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KAY K.
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Can't think of a thing. Service was great!!! Extremely courteous and professional help. Reliable and safe equipment!!!!

Curtis R.
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Customer did not leave a comment.

John H.
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I have rented many, many times from Uhaul. Never a discrepancy, even at this location. I was charged $109.00 dollars for a one day, $39.00 rental. She stated it was not returned at the time I had said. Not about the money, I have plenty. Will not be renting from this person ever again, or any of my 3000 employees conducting company business.

Gerald E.
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No because it is U-Haul and what just happened to me.

Sharon J.
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Customer did not leave a comment.

Bobby D.
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STEVEN B.
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Communicate with the local offices better so all agents and members know more about equipment location.

MICHAEL W.
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Customer did not leave a comment.

PAUL P.
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Kevin R.
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DAVE M.
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All was good, really easy to work wit the folks here

Cheryl P.
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Richard S.
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Robert M.
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Nothing i can think of.

BILL H.
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RANDALL A.
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Thomas V.
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JUSTIN P.
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Nothing, friendly personnel very helpful. Will use this location again.

CARLA F.
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We noticed when we arrived that some of the furniture and boxes were wet. The point of renting a trailer to move things is to avoid things getting rained on. We had a truck and trailer that we could have used.

Derek S.
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Customer did not leave a comment.

WILLIAM C.
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Good service

MICHAEL O.
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Customer did not leave a comment.

Michael R.
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Excellent service. Definitely recommend this dealer. Knowledgeable, ready to help, friendly.

Debbie B.
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Very helpful

Kathryn H.
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Customer did not leave a comment.

Sandra M.
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Be more accurate with pickup availability. I was standing in the store where a truck was available and the online ordering service stated there was one available. However I received notice that my pickup location had changed due to availability. I had tried to do everything online but the store employee was of more assistance than online. Overall experience was great.

Matthew M.
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Customer did not leave a comment.

alexis W.
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Completely change employees. Very terrible service, didn't know anything, couldn't answer questions, rude. Completely incompetent. Worst service I have ever had anywhere ever.

Allison S.
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Customer did not leave a comment.

MARTY B.
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Nancy P.
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Fantastic service in this stressful time.

Jerry E.
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Customer did not leave a comment.

ROBERT A.
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Robert W.
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David P.
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TJ was very helpful and met our expectations. Great job!! Move went smoothly.

TINA P.
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Equipment was not clean, but was in good shape otherwise. We chose not to wait to get it cleaned. I really appreciate the woman who helped us. Definitely would recommend to others!

Jeff C.
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This place was great very professional and polite.

Roy R.
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Customer did not leave a comment.

Andrew G.
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Got the truck through 24/7 ride share then had to wait 3 hours for roadside assistance because the battery was dead before we could even use it.

Edgardo A.
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GALEN C.
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Jason A.
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Nicholas P.
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Marianne F.
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TJ was amazing and her customer service was "Top Notch!" She is an definite asset to your company!

Pamela L.
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Customer did not leave a comment.

AUTRY H.
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Friendly and professional staff. Made sure my experience was good. Great dealer.

Tami L.
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Customer did not leave a comment.

Kathleen C.
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Nothing. TJ was absolutely Fantastic. Everything was ready and well explained. A perfect visit.

FRANCIS G.
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I get wonderful service every time I go I to the store

Renee J.
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Customer did not leave a comment.

GAINESVILLE S.
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The place is clean, the equipment is clean and the staff will go out of their way to make sure the customer's needs are met.

PATRICK L.
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Customer did not leave a comment.

JAMIE E.
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ROBERT A.
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Tim C.
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BRUCE B.
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Very professional and friendly service. Highly recommend this site.

DAVID S.
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clean and well stocked

ANDREW D.
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I had no problem.

KELLY R.
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Several business policy problems. First, how did you get my email address? I did not provide this today. Second, the advertisement in the window said $19.99 local. It ended up being $56. That is quite a mark up from the advertisement. Still, the truck did haul the new riding lawnmower from the local Atwoods to home. I had it back inside of 2 hours. The mark up was acceptable given the mission was accomplished. But here is the rub. For whatever reason U-Haul didn't like my green dot issued Walmartmoney card. They said they needed a "major credit card." It says VISA, right on the front. The lady said that U-Haul was affraid that such cards might be stolen. I rented a car on three seperate occasions from Enterprise using the same card. Their price for a local is comparable with the $56 I shelled out to you today. They have pickups too and I didn't feel like a second class green dot card using reprobate when I rented from them. I'll be sure to share my experience with all my crumby green dot card using friends. Insulting customers is not a very bright business policy. You lot must think you are the phone company and have no real competition. Good luck with that.

James B.
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Customer did not leave a comment.

Sharon H.
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Jeff B.
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jeffrey L.
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DEBORAH C.
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Stop charging more for milage on the weekend

RANDY J.
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Customer did not leave a comment.

Kenneth C.
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mary B.
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William G.
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They were very helpful. Courteous and professional. I would definitely recommend them.

JOHN A.
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TJ is awesome im going thru a divorce and she made me feel great with her friendly do anything to help attitude!!! Thanks TJ

ROBERT M.
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Awesome staff and customer service!!

ROY R.
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Thanks

Scott F.
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Customer did not leave a comment.

Jacob F.
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Customer did not leave a comment.

TIMOTHY U.
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Very friendly and knowledgeable. Best service.

Geralyn F.
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The woman was at this location was nice and made check out quick and easy.

Doug D.
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No help in disconnecting autoloader was on my own the whole time !

Mark S.
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great service

Thomas L.
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Customer did not leave a comment.

WHITNEY R.
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Customer did not leave a comment.

Scott D.
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Customer did not leave a comment.

MARTY B.
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Customer did not leave a comment.

DENISE M.
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Tiffany was exceptional with customer Service. I am a Supervisor in a call center so I feel I know exceptional customer service.

Madelyn T.
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Nothing the site did. The u-haul after hours customer service could be better took me three tries and two days to finally get to access a truck.

Howard R.
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Customer did not leave a comment.

ricky D.
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KYLE S.
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Na

kathleen W.
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They were very nice people and went out of there way to help us. Just want to tell her thank you very much.

selena J.
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Customer did not leave a comment.

Brenda W.
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Ruth D.
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Dick C.
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LINDA S.
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Ryan C.
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They were very awesome. The movers on the other hand were beyond horrible. I wish that area of subs was monitored better.

THOMAS B.
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The help was very friendly and professional. As usual. Thank you again.

MIKE U.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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