GREAT SERVICE!!!
WANDA G
Customer Reviews for Galax Storage Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul was professional and kind . Thank you guys .
CARRIE LI was able to get what I needed and didn't have to travel to a different location.
Tammy HFantastic people to work with, she was very helpful and informative, A Plus
BRYAN KI used the app to check in but I still had to go in the office and go through all of the questions again. Took some time!
Joseph RExcellent customer service! Excellent pickup and drop off….Super clean equipment!!! U haul is the best and I couldn’t be more happy with the experience. Thank you for helping me move my daughter!!! Superb!!!
Michael CHave the actual equipment that's been reserved there instead of sending me to another place that also didn't have equipment just to come back to the main place to get something waaaay to big.
WILLIAM PTruck was very clean and drove great
CHARLES Bdropped off did not have interaction
GRACE GStaff was great pickup and delivery sites
RAUL RI reserved a 10' online and was going to drop it off at another location. The confirmation call said the 10' could not be dropped off, so I would be getting a 20' for the price of 10'. I didn't want one bigger than a 10'. So I had to load, drive about 140 miles, unload, and return it the next day. The time was great, though, from 9 am to 9 am. I tried the app to pick it up at 7:30 before the rental place opened. It did not work at all. I uploaded a facial picture, driver's license (front and back), and allowed it to know my location (beside the U-Haul). Then I needed to find a person to call. I provided two numbers, neither of which worked. I'll never use the app again.
Mark MThey need a sign on the door indicating it as a uhaul place as there are other doors to businesses at this location.
Lyndon SOnly place around
THOMAS CVery nice staff.
CAROL BGreat service. Friendly staff. Highly recommend.
JENNIFER UStaff was very friendly and knowledgeable. Great experience
MELODY RThe lady at front desk helped me with the situation but it was not fully handled it seems.
MARISSA MMake the reservation process less complicated and time consuming. Thank You
DAVID BWe have recorded one price of $800.10 when I went to pick up the truck they charged me $910
JACALYN RShe went out of her way to help place the empty unit and complete the process.
Michael KOutstanding experience. The store is spotless, the employees are very nice and helpful. Just a wonderful experience.
David PGreat experience, friendly people. Thank you.
CAROLYN FVery nice and helpful lady, Good location.
ALAN SEasy rental and everyone was very helpful. Thank you!
ARTHUR RWill be using them again and would highly recommend.
PAMELA B