The location closed early (before 5) and also locked the door before 3 pm, after being told he would be open until 3 pm. Would not recommend this location because it seems to work when it's his convenience, not for U-Haul customers.
LEAH K
Customer Reviews for Gallagher It Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was confusing where to park, started to go into the parking lot in front of the store, I had immediately stop because i would have been stock with no way to get out with a trailer hooked up. I had to back out into the street and go to another parking lot of another business. I went inside and the person just told me to park behind the building. there needs to be a sign on the road of the right driveway to go into and an arrow showing where to park.
LESTER NIf there can be more specific instructions on how to park legally, that would be great. The previous U-Haul family at the drop off location, triple parked, which led us not being able to park the U-Haul as well as we would’ve liked. Thankfully, we were able to park even though the parking lot was super small. But other than that a wonderful first time experience. Great job U-Haul family.
IMMANUEL RThe Guys were very kind and helpful.
Shannon RQuick, Easy, local use and simple.
Mark FThe truck that we had needed an alignment bad, it was a horrible ride
Bonnie YWhen i called to get an estimate, I was told that they could only give me a rough price but the final price could be different. After a long discussion I was finally given a price. Then when I picked up the trailer, the guy had trouble with the hitch and said “ I haven’t hooked one of these up before”. Wasn’t confidence inspiring. I had to show him how the hitch loosened.
Sandip KYou are all insane with your prices. Never again.
Bradley BCustomer service person was very nice and helpful.
Michael HMaking the reservation with the main office of Uhaul was great. The next day I went to the location in Jenison to make sure everything was set for the next day. The person there was unsure of how to use anything related to the rental. After 30 minutes I left hoping everything would be ready the next day. I already had a reservation number so this visit should have been unnecessary, but I wanted to check it out. The next day I arrived at the expected time and now there were 2 individuals there. Neither one knew what was going on. After 40 minutes I left with no paper work, not knowing if they had the mileage or gas down anywhere. I returned the truck on time with the same amount of gas. No one was at the site. The person I talked to about returning the truck told me the charge was $127, but $140 was charged to my card and has not been changed. Overall this was not a great experience and I would not recommend this location to anyone!!
Phyllis R