Customer Reviews for Gallatin Mini Storage
(U-Haul Neighborhood Dealer)

514 reviews

540 Airport Rd   Gallatin, TN 37066

(615) 451-1988

Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 451-1988

540 Airport Rd
Gallatin, TN 37066

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dianne M. 
Rating:
5.0

Lady at the front desk was super nice and helpful.

SHACAROLYN A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

Tina N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy W. 
Rating:
5.0

Awesome people at this location. This is the second time she has gone above and beyond to help me fix the problems from LA.

James M. 
Rating:
5.0

Customer did not leave a comment.

PETER O. 
Rating:
5.0

I'm sure the people are great but I just dropped it off before opening

Zach S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
5.0

Very nice customer service

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Tonya was amazing as always. I rent trucks way more often than I would like but this location and staff are always above and beyond!! Thanks again Tonya for all you do and always being such a great help and willing to work with whatever situation should arise. That is why I wouldn't go anywhere else.

Tony T. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
3.0

The lady at the desk was rude and real short with me. And I needed something about a week ago, so I called and she answered and was smart again.

Chelsea H. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

The lady that helped me was super nice, friendly and helpful!

Alfredo M. 
Rating:
5.0

Needed a car trailer in a pinch. Called to see if one was available then drove over to pick it up. Representative was super quick with the paperwork, hooked us up in no time and we completed the task quickly. I can't think of anything that would have improved this transaction.

ROBERT R. 
Rating:
5.0

Staff very nice and took care of checkin professionally.

ROGER K. 
Rating:
5.0

Everything was very well managed and maintained. The management was very easy to work with....I WILL let any of my friends who are in need of a storage facility.....Iwill gladly recommend this facility

JOHN G.  |  Overall Experience 
Rating:
5.0

Shout out to Ms Sonya at airport Rd branch for Great customer service

Karen O.  |  Overall Experience 
Rating:
5.0

I've always used U-Haul for all my business needs and will keep on using them in the new year.

Gene G. 
Rating:
5.0

Customer did not leave a comment.

HAROLDEMERSON P. 
Rating:
1.0

Charged extra for nothing.

JOSEPH H. 
Rating:
3.0

I did not drop off at airport road location.

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Thank you, Tonya for all your assistance! All my changes that occurred and you were understanding and extremely helpful.. Thanks again you facility and staff has always helped me in every occasion

Tony T. 
Rating:
5.0

It would be good if they opened; thirdy minutes earlier

Shelia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Ms. Tanya was very responsive and attentive to our needs. Very professional and compassionate at the same time.

Stella P. 
Rating:
5.0

Customer did not leave a comment.

Tina N. 
Rating:
4.0

Very friendly and helpful!

JONATHAN W. 
Rating:
4.0

Customer did not leave a comment.

Rick B. 
Rating:
3.0

Windshield and cargo area dirty

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

Shirley C. 
Rating:
3.0

Customer did not leave a comment.

Alethia P. 
Rating:
4.0

Customer did not leave a comment.

ERICA W. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

Traci C. 
Rating:
5.0

gas was a little below the level indicated on the form, which i didn't notice until after i left. staff at location were great.

Stephen D. 
Rating:
5.0

We had a great experience. Great communication with them!

Estelle D. 
Rating:
4.0

Customer did not leave a comment.

Janice D. 
Rating:
4.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
1.0

My pick up time was for 12:30 pretty sure I chose and paid for open trailer but was told that it was local only.

David O. 
Rating:
5.0

Reservation process seamless....equipment ready and clean. Local agent hooked up trailer within a few minutes after arrival . Trailer performed as we expected .

RICHARD P. 
Rating:
5.0

Cut us a little more slack if we are a half hour late or so with the return. I was treated very kindly by the sweet lady at the facility. Very professional and cheerful. Great rental experience.

GREG W. 
Rating:
5.0

The truck leaked and damaged several items Cab was clean but smelled very stale & like cigarettes

John H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Great service!

Chadwick R. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The nice lady who was there was very helpful and I couldn't have been any happier with the service.

David S. 
Rating:
5.0

Great service as always Sherry is awesome!

Jeff D. 
Rating:
4.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

They had what I needed. Explained it well and helped me get it connected. I will use them again!

John R. 
Rating:
5.0

Customer did not leave a comment.

Ann Marie M. 
Rating:
5.0

Customer did not leave a comment.

Joey A. 
Rating:
5.0

Customer did not leave a comment.

Erick M. 
Rating:
5.0

Tonya was very professional and courteous.

mike N. 
Rating:
4.0

Easy and efficient!

MICHAEL L. 
Rating:
5.0

The facility and staff were amazing. The particular truck rented was one of the worst trucks I have had an opportunity to use from U-haul. The alignment was shot along with something in the front end that at any highways speeds over 55 the vehicle would shake and become difficult to control and maintain within the driving lane. This was both with the truck empty and loaded. Had anyone that has never driven a truck of that size had rented it and was going cross country with it I do believe they would end up a statistic on the morning news.

Lee K. 
Rating:
5.0

Everything was perfect, super helpful employee and very nice

Ian S. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

stephen L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

The truck I rented did NOT have a receiver hitch on it. I got the truck to tow a car and the woman at the desk FAILED to tell me there was NO receiver hitch. I couldn't tow my car, and wasted 63 miles and $100. I am very displeased and would like the be refunded since I didnt even get to do what was needed because of not having the hitch that I needed. It was stated I was towing a car several times.

Chelsie P. 
Rating:
4.0

Customer did not leave a comment.

Bobby W. 
Rating:
5.0

Customer did not leave a comment.

Mitchell K. 
Rating:
4.0

Customer did not leave a comment.

Herbert K. 
Rating:
5.0

Just need to ask us if we have a smart phone for check-in. I don't and it kind of threw me when I saw the text and could not get on my computer at home about it. Great Customer Service and Truck.

Joy D. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
1.0

Excessive charges left unresolved and poor communication as to why the charges were made a week after the actual use of the equipment . I've never had an issue with U-Haul and have used the services for years . I wouldn't recommend this location .

Kaci P. 
Rating:
5.0

Superb organization. They met or exceeded my expectations.

Curtis R. 
Rating:
5.0

Staff were excellent very helpful would recommend again, I will definitely use them again.

DAVID F. 
Rating:
4.0

The lady that took care of me was excellent showing me how to do ever4 and going that extra mile. Iwas not happy about the company's policy to charge so much for forgetting to get gas. There was somethi g black month floor of the back of the truck that got on my mattress etc.

Maggie P. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Loved it fast and friendly service I will use them again

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Cara J. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Not a complaint...There was a leak in the front corner behind driver side area of the box. I'd definitely recommend this location. Fast, easy check in & drop off.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Doyle F. 
Rating:
5.0

They are easy to work with.

Lisa F. 
Rating:
5.0

Ms. Joins was very polite and pleasant to work with.

James S. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. F. 
Rating:
5.0

This was the best rental experience we've ever had!

Sara J. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
4.0

Customer did not leave a comment.

ADRIAN L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Doreen D. 
Rating:
4.0

Fix vibration at 60mph. Clean inside windows

Douglas H. 
Rating:
5.0

Nothing

Danielle H. 
Rating:
4.0

Customer did not leave a comment.

Roman N. 
Rating:
5.0

Nothing no

Joe C. 
Rating:
5.0

Phillip and all his staff are the nicest and most helpful people

KEVIN B.  |  Overall Experience 
Rating:
3.0

.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Served all my needs supremely!

Monte G.  |  Overall Experience 
Rating:
5.0

Great location and nice customer service.

CHARLES L.  |  Overall Experience 
Rating:
4.0

It was nice to have lights in the storage space.

Robert R.  |  Overall Experience 
Rating:
5.0

Excellent facility and incredibly nice staff. We had a unit there for 5 years and I highly recommend them.

JAMES C.  |  Overall Experience 
No reviews have been submitted for this location.

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