Customer Reviews for Gallatin Mini Storage
(U-Haul Neighborhood Dealer)

638 reviews

540 Airport Rd   Gallatin, TN 37066

(615) 451-1988

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 451-1988

540 Airport Rd
Gallatin, TN 37066

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck was out of alignment and drove like shit.

Louis C. 
Rating:
5.0

Thanks again Tonya! Always friendly and helpful.

Tony T. 
Rating:
5.0

Customer did not leave a comment.

Ray D. 
Rating:
4.0

Not the best connection to internet to do all the online process.

Chris G. 
Rating:
5.0

Make sure people know that they need the key to get the mileage and gas from the truck before turning in the key. I put the key in the dropbox before getting the info from the truck

Toni A. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
3.0

There's a grade where you have to drop the trailers. It makes it super hard to get the trailer off a vehicle and very dangerous because they can and will roll backwards. The people at the place were nice, but I won't get another one from there!!

Ray W. 
Rating:
5.0

Tonya is awesome

George S. 
Rating:
4.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

The lady at the front desk was awesome!

Sasha C. 
Rating:
4.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

Customer did not leave a comment.

Kathy L. 
Rating:
4.0

Don't rent out the oldest truck just because the driver driver is only 18

Austin C. 
Rating:
5.0

Very nice staff.

Ed P. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Excellent

Larry M. 
Rating:
5.0

This location was very nice. The lady that helped us was very attentive and pleasant.

Billy P. 
Rating:
5.0

Customer did not leave a comment.

JAMIE G. 
Rating:
4.0

Customer did not leave a comment.

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

The 4x8 covered trailer I rented needs a new tire on right side tread is almost gone . Made me a touch worried once I noticed it after I got it home . But everything worked out well.

James D. 
Rating:
4.0

The truck was clean but it stopped several times and would not start for 20 minutes, the passenger side window didn't work. I would say it was not well maintained

Carl T. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Howell H. 
Rating:
3.0

Leave the blankets and dolly out of the truck if the customer does not request. They take up needed space and hinder stacking.

James E. 
Rating:
5.0

Customer did not leave a comment.

Pier P. 
Rating:
2.0

The rental was fine. What was so unnecessary was the fact that we had to keep it a extra day because no one was on site to accept it. That was a bummer. It was some new and unprepared for.

Wes K. 
Rating:
5.0

Phillip from the south water location in Gallatin Tn went above and beyond to help me get the truck I needed. Great customer service

Steve W. 
Rating:
1.0

Customer did not leave a comment.

Greg E. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
4.0

Very courteous and professional staff.

RONNIE G. 
Rating:
3.0

The facility was closed when we arrived to drop off the trailer.

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

Anthony R.  |  Overall Experience 
Rating:
5.0

Thanx

Richard B. 
Rating:
5.0

very good service

PHILIP P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Both wiper blades were falling off. Provided little to no use during our rental. It was raining and almost made the drive unsafe. Obviously they haven't been checked in a long time. Preventative Maintenance doesn't seem to be a priority. I have pictures but there is no way to attach them. Very dissatisfied with this rental.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
5.0

Tonya did an outstanding job getting me a vehicle to rent at the last minute. Saved the day for us!

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Customer did not leave a comment.

Keith L.  |  Overall Experience 
Rating:
5.0

Always helpful and courteous, would rent here again if the need arose.

Charles V.  |  Overall Experience 
Rating:
5.0

Great service

RALPH M. 
Rating:
5.0

Customer did not leave a comment.

Shelley L. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
2.0

Very slow process wasn't very friendly at all

JARED S. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Very nice staff!

Edward L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cameron V. 
Rating:
5.0

As usual, Tonya had everything ready when I got there to pick up the truck. She was also very timely on emailing the final invoice after returning the rental truck. Great job and great customer service.

GEORGE S. 
Rating:
5.0

Easy to return there but dealing with the Uhaul app was a nightmare. There was not a way to upload photos and they had the incorrect location for return and I had to call several times. Then things still were input wrong,

Darrin H. 
Rating:
5.0

Good experience!

ROBERT H. 
Rating:
3.0

Be a little more sympathetic

DONNA P. 
Rating:
5.0

Customer did not leave a comment.

Terri Q. 
Rating:
5.0

Customer did not leave a comment.

TONY D. 
Rating:
3.0

The truck had a very bad alignment issue. Top center of the steering wheel was pointing at 10 o'clock, and at highway speeds, it wanted to keep pulling hard to the left causing you to need to fight it the entire time. It also had a constant belt squeal at highway RPMs, so there was the fear of it shredding the belt or ejecting it altogether.

CHARLES B. 
Rating:
5.0

Very courteous and professional staff. The cleanest vehicle I have rented.

RONNIE G. 
Rating:
5.0

The assistant was very professional and accommodating. Explain everything about the renting process to me. Thanks!

MARY L. 
Rating:
5.0

Super easy, convenient location. They parked the truck where they wanted it. Couldn't have been simpler.

MARGARET C. 
Rating:
5.0

Tonya provided outstanding customer service! Already booked our next rental.

GEORGE S. 
Rating:
5.0

The facility was easily accessible and well lit. The lady in the office was extremely helpful and pleasant to work with. I would not hesitate to you this storage facility again in the future.

Jimmy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  Overall Experience 
Rating:
5.0

All was great except the front passenger side headlight was out. We had a time line so we did not report it at the time. We returned it within 3-31/2 hrs. We have recommended this location and they used it to store and also used rental truck from this location to go North.

ALAN D. 
Rating:
5.0

Nothing. You're doing a great job!

KRISTINE M. 
Rating:
5.0

I have never been there nor occupied a storage unit so I cannot answer the questions. The entire transaction of rental took place with me in Houston, TX and I called to report I would not be be using the storage unit. The lady who handled my inquiry/application on the phone was super professional and pleasant.

H. Rogers T.  |  Overall Experience 
Rating:
5.0

I had several units over a 6 mo period. I really enjoyed using this facility. There were no crazy rules to have to go by that you have to remember. You pay by the first and keep your unit clean...basic. So no worrying while yiou have to finish contracts and move. The staff was friendly and easy to deal with. I will choose them again if I need to store.

Teresa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH H. 
Rating:
4.0

Customer did not leave a comment.

KARI M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Z. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

This particular location and the front desk clerk was soo very helpful... and accommodating, I truly appreciate that she was on top of things.. I would most definitely recommend this facility in the future to anyone looking for safe storage.. Thank you soo much, Maria

Maria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Graylin F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Truck was very clean and in good shape. Would rent from here again.

Ross H. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
3.0

Although the location was ok, my problem was this wasn't the original location I was to pick up my truck and U-Haul company cost me $380 for not having my truck ready to be picked up at the location I was originally set up for! I was there 20 mins early and it took over 2 hours (1 hour on the phone) and another hour going to a different town and driving back to my location to load. I scheduled 4 hours to move my stuff out of the rental and ended up not being out till 1pm costing me $300 per contract to return keys by 12. Not to mention my movers sat for 2 hours getting paid costing me double. So, no I'm not giving u haul a good review when a company this big can't do better with informing their customers any better and costing me double! Plus a promise to credit me $50 for my troubles (which wasn't much) wasn't even done. Good luck to those that want good customer service and beware your time or money doesn't matter to them either. They get your money but don't care what they cost you for bad service. Like I said gallatin location wasn't the problem it's u haul company that has awful service.

Tess S. 
Rating:
5.0

Customer did not leave a comment.

Ginger D. 
Rating:
3.0

The location of the wires on the trailer are in the roll-up door track. When I opened the door, the wires got caught on the door and the tail/marker lights stopped working. You could tell that this was not the first time this has happened. I could not repair the issue so I had to delay my departure till daylight .

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

Bernell A. 
Rating:
5.0

Friendly, fast and exceptional service.

Michael R. 
Rating:
5.0

Tonya worked with us and got us a truck at the last minute. Great customer service!

ESTELLE D. 
Rating:
5.0

The folks were very nice and helpful!

SHEILA S. 
Rating:
5.0

Fast and efficient

mark T. 
Rating:
4.0

This was not my original location for pickup was not happy about that.

DAVID F. 
Rating:
2.0

Next time don't advertise anything is free when it's not at all locations like the first month of storage

DELRAY C. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Great job for me.

RICHARD S. 
Rating:
4.0

Truck was dated and rode pretty hard, could use some updates. Trash under the seats of the truck when we received it. Staff at this location was very friendly and professional. Overall Experience: 4/5

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
4.0

Customer did not leave a comment.

HANNA D. 
Rating:
5.0

Rear tires had very low tread and had to be replaced in route. I don't feel this was a mistake by the dealer, but suggest that U-Haul needs a policy regarding maintenance for this item.

HALDEN H. 
Rating:
5.0

Customer did not leave a comment.

Jamie N. 
Rating:
5.0

The staff are always professional, kind and helpful. It was always a pleasure dealing with them.

MARK R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

RYAN P. 
Rating:
2.0

Well I was charged for a dolly I didn't use but had to break the seal to move because it was taking up space I needed to fill the truck with furniture. I had to pay $1.00 per mile plus put gas in the vehicle. The brakes were bad on the truck, it didn't want to really stop. I was not impressed.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

BRANDI L. 
Rating:
5.0

Friendly management on site very helpful. 😃🇺🇸

PETER P. 
Rating:
4.0

A credit for 30 additional miles was promised by the customer service rep because we had to pick up in a different location. This was not applied to our invoice and the drop off location had no knowledge of the promised additional mile.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Lisa P.  |  Overall Experience 
Rating:
5.0

Everything was perfect and affordable.

Gene G. 
Rating:
1.0

Don't send me emails!!!!!

Patrick A. 
Rating:
5.0

I just want to add, that Tonya Is extremely inviting and personable, very professional and knowledgeable. Made the moving process so less stressful.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina N.  |  Overall Experience 
Rating:
5.0

Everything was very well managed and maintained. The management was very easy to work with....I WILL let any of my friends who are in need of a storage facility.....Iwill gladly recommend this facility

JOHN G.  |  Overall Experience 
Rating:
5.0

Shout out to Ms Sonya at airport Rd branch for Great customer service

Karen O.  |  Overall Experience 
Rating:
5.0

It would be good if they opened; thirdy minutes earlier

Shelia B.  |  Overall Experience 
Rating:
5.0

Phillip and all his staff are the nicest and most helpful people

KEVIN B.  |  Overall Experience 
Rating:
3.0

.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Served all my needs supremely!

Monte G.  |  Overall Experience 
Rating:
5.0

Great location and nice customer service.

CHARLES L.  |  Overall Experience 
Rating:
4.0

It was nice to have lights in the storage space.

Robert R.  |  Overall Experience 
Rating:
5.0

Excellent facility and incredibly nice staff. We had a unit there for 5 years and I highly recommend them.

JAMES C.  |  Overall Experience 
No reviews have been submitted for this location.

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