Customer Reviews for Gallatin Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gallatin Mini Storage

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Shelia B. | Overall Experience |
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It would be good if they opened; thirdy minutes earlier

JOSHUA H.
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Customer did not leave a comment.

Stella P.
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Ms. Tanya was very responsive and attentive to our needs. Very professional and compassionate at the same time.

Tina N.
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Customer did not leave a comment.

JONATHAN W.
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Very friendly and helpful!

Rick B.
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Customer did not leave a comment.

Anthony J.
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Windshield and cargo area dirty

Shirley C.
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Alethia P.
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ERICA W.
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Craig S.
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Christopher J.
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Richard Z.
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Traci C.
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Stephen D.
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gas was a little below the level indicated on the form, which i didn't notice until after i left. staff at location were great.

Estelle D.
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We had a great experience. Great communication with them!

Janice D.
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Gerald H.
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ROBERT O.
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David O.
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My pick up time was for 12:30 pretty sure I chose and paid for open trailer but was told that it was local only.

RICHARD P.
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Reservation process seamless....equipment ready and clean. Local agent hooked up trailer within a few minutes after arrival . Trailer performed as we expected .

GREG W.
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Cut us a little more slack if we are a half hour late or so with the return. I was treated very kindly by the sweet lady at the facility. Very professional and cheerful. Great rental experience.

John H.
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The truck leaked and damaged several items Cab was clean but smelled very stale & like cigarettes

Robert H.
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Customer did not leave a comment.

Sharon L.
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Chadwick R.
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Great service!

John N.
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MICHAEL H.
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David S.
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The nice lady who was there was very helpful and I couldn't have been any happier with the service.

Jeff D.
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Great service as always Sherry is awesome!

Patricia K.
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Customer did not leave a comment.

John R.
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They had what I needed. Explained it well and helped me get it connected. I will use them again!

Ann Marie M.
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Joey A.
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Erick M.
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mike N.
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Tonya was very professional and courteous.

MICHAEL L.
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Easy and efficient!

Lee K.
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The facility and staff were amazing. The particular truck rented was one of the worst trucks I have had an opportunity to use from U-haul. The alignment was shot along with something in the front end that at any highways speeds over 55 the vehicle would shake and become difficult to control and maintain within the driving lane. This was both with the truck empty and loaded. Had anyone that has never driven a truck of that size had rented it and was going cross country with it I do believe they would end up a statistic on the morning news.

Ian S.
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Everything was perfect, super helpful employee and very nice

James S.
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Customer did not leave a comment.

stephen L.
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Michael B.
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Chelsie P.
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The truck I rented did NOT have a receiver hitch on it. I got the truck to tow a car and the woman at the desk FAILED to tell me there was NO receiver hitch. I couldn't tow my car, and wasted 63 miles and $100. I am very displeased and would like the be refunded since I didnt even get to do what was needed because of not having the hitch that I needed. It was stated I was towing a car several times.

Bobby W.
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Mitchell K.
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Herbert K.
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Joy D.
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Just need to ask us if we have a smart phone for check-in. I don't and it kind of threw me when I saw the text and could not get on my computer at home about it. Great Customer Service and Truck.

Melissa B.
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Customer did not leave a comment.

Marc C.
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Kaci P.
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Excessive charges left unresolved and poor communication as to why the charges were made a week after the actual use of the equipment . I've never had an issue with U-Haul and have used the services for years . I wouldn't recommend this location .

Curtis R.
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Superb organization. They met or exceeded my expectations.

DAVID F.
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Staff were excellent very helpful would recommend again, I will definitely use them again.

Maggie P.
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The lady that took care of me was excellent showing me how to do ever4 and going that extra mile. Iwas not happy about the company's policy to charge so much for forgetting to get gas. There was somethi g black month floor of the back of the truck that got on my mattress etc.

Robert O.
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Customer did not leave a comment.

Jerry D.
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Thomas S.
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Loved it fast and friendly service I will use them again

Cara J.
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Mark H.
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Jason W.
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Robert O.
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Thomas W.
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Not a complaint...There was a leak in the front corner behind driver side area of the box. I'd definitely recommend this location. Fast, easy check in & drop off.

William T.
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Ralph M.
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Doyle F.
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Lisa F.
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They are easy to work with.

James S.
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Ms. Joins was very polite and pleasant to work with.

Lisa L. F.
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Sara J.
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This was the best rental experience we've ever had!

Jeffrey A.
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Customer did not leave a comment.

ADRIAN L.
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James H.
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Doreen D.
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Douglas H.
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Fix vibration at 60mph. Clean inside windows

Danielle H.
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Nothing

Roman N.
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Customer did not leave a comment.

Joe C.
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Nothing no

Francis Q.
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Customer did not leave a comment.

Stewart T.
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David S.
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The equipment i rented was not available at my preferred location.

Robert J O.
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Customer did not leave a comment.

Tony T.
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This location and people working there are awesome!! Equipment is clean and well maintained, friendly folks and always have a great attitude to make a hard and busy day start out smoothly. Their hard work makes the moving process much better! Thanks again

Robert O.
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Customer did not leave a comment.

Logan D.
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No personnel on site, self drop off was easy.

David A.
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Ok

ROBERT H.
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Customer did not leave a comment.

Regina C.
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Valerie C.
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Johnathon A.
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Anthony P.
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Clayton M.
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Location waa great and helped a lot. The online experience was horrible, never rent a u-haul unless the facility is open.

James T.
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Customer did not leave a comment.

Scott T.
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Caleb P.
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Thanks to Tanya, this experience was very easy and friendly. I recommend this location.

ROBERT H.
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Marilynn O.
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Jason B.
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MARK R.
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MARK R.
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Greg B.
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After hours didn't meet

Lawrence D.
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Customer did not leave a comment.

David W.
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Excellent service friendly staff

KEVIN B. | Overall Experience |
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Phillip and all his staff are the nicest and most helpful people

MICHAEL M. | Overall Experience |
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Monte G. | Overall Experience |
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Served all my needs supremely!

CHARLES L. | Overall Experience |
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Great location and nice customer service.

Robert R. | Overall Experience |
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It was nice to have lights in the storage space.

JAMES C. | Overall Experience |
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Excellent facility and incredibly nice staff. We had a unit there for 5 years and I highly recommend them.

No reviews have been submitted for this location.

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