Customer Reviews for Galvans Quick Stop Grocery
(U-Haul Neighborhood Dealer)

518 reviews

2425 N 12th St   Abilene, TX 79603
(Btwn Mockingbird & Grape)

(325) 673-8306

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(325) 673-8306

2425 N 12th St
Abilene, TX 79603
(Btwn Mockingbird & Grape)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very polite and helpful

SEAN A. 
Rating:
1.0

They did not receive our reservation. We showed up Saturday morning and no one was there to help us. We sat in the parking lot and called UHaul directly. The owners drove by and happened to see us sitting there and stopped. They were not at all happy to have to work with us and were not aware that they had a truck reserved. We reserved an appliance dolly and all they had was a utility dolly. In the end, we got the truck and all worked out but it was not at all easy or pleasant.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Very great customer service!! Will definitely recommend

Amanda L. 
Rating:
5.0

The customer service was great.

juan B. 
Rating:
1.0

I need someone one from the corporate office NOT the abilene store to contact me please 325-374-3116

Mario C. 
Rating:
5.0

Customer did not leave a comment.

Paula F. 
Rating:
4.0

Seats can be comfortable and door even closed we could hear the noise from the road, seal of the doors it could be better

Cyrus O. 
Rating:
5.0

Location was good and very friendly. The truck reserved for us had an engine light on shortly after we drove away. They quickly got us into another truck and kept our trip on track.

Tim R. 
Rating:
5.0

Friendly and helpful

Tom Z. 
Rating:
4.0

The folks who operate this location were kind and courteous, very helpful and generous. We had a great experience with them overall and would highly recommend them!

James C. 
Rating:
5.0

Very friendly service and thank you

Lewis C. 
Rating:
5.0

Great customer service. wonderful local Uhaul dealer. great addition to the community! Thank you grandma Stella!

Dayna P. 
Rating:
5.0

Friendly , fast and accurate customer service for our first time rental. Thank you so much Galvan's! We would rent again.

CAROLINA S. 
Rating:
5.0

The Galvan's were hands down the best U-Haul experience that we have ever had! Super helpful and extremely kind. We will go out of the way just to do business with them again it was such a great experience.

Mandy N. 
Rating:
5.0

Highly recommended multi-generation family owned and operated business. Process was smooth and easy. Highest recommendation.

BLAKE W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Galvan couple was very accommodating and helpful, they assisted us big time in a timely manner on how to be able to make our move as smooth as possible. Highly recommended. Thank You, appreciate they're kindness. Praying that you will continue to bless and be of service other families like us that needed to move.

Francisco Jr S. 
Rating:
4.0

Customer service was excellent. Communicated by phone prior to dropping off truck, and the woman who answered was extremely kind and knowledgeable. The man behind the counter when we arrived was also very kind and efficient.

Floyd S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Super nice family! Great service.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

nothing everything was good

August S. 
Rating:
3.0

I never received my deposit

Shawn H. 
Rating:
5.0

Best customer service ever! What a great family to work with. Look forward to visiting them again!

Jake H. 
Rating:
5.0

The guys at the location were very helpful!! I did not pick this location and was changed on me the night before so I had to drive 5 more miles to get this truck and put me behind on what I needed to do. The cab smelled of dog and there was dog hair covering the seat. The windshield was so dirty it was hard to see out of.

Tony P. 
Rating:
5.0

Keep up the great service !! Thank you Robert

Robert N. 
Rating:
5.0

Nice Family Owned Business

Kevin S. 
Rating:
5.0

Very nice people!

Terry R. 
Rating:
5.0

Customer did not leave a comment.

CODY G. 
Rating:
5.0

Can't think of anything that could've made it a better experience. The customer service was not only five star but extremely prompt, efficient, and friendly. I will, without a doubt, be returning to and recommending to others, Galvan's Quick Stop Grocery for any future rental needs I might have.

joe C. 
Rating:
4.0

Just want Uhaul to know how easy it was on this move. My 2 gransons were doing the move for me and I was paying for the uhauls. Other company's did not want them to be drivers and me pay as last name was not same. UHAUL did not have problems with it. I know now why my dad always used UHAUL in our many moves. He would never considered using anyone else. I recommend them to anyone to use. Helpful staff at all the locations we used

Vickie W. 
Rating:
4.0

I did not drop off the equipment my two grandsons did. They said there were no problems that everything was great at drop-off.

Vickie W. 
Rating:
5.0

Customer did not leave a comment.

ELLIE F. 
Rating:
5.0

Friendly and helpful.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

PAULA B. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

JERRY PAUL W. 
Rating:
4.0

Customer did not leave a comment.

oscar L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

CARLEE R. 
Rating:
5.0

Stella was so kind and friendly. Her store is immaculate and she carefully disinfects every truck. I would definitely recommend Galvan's Quick Stop Grocery!

SHEILA L. 
Rating:
5.0

Excellent customer service!

Larry E. 
Rating:
5.0

Easiest and most friendly experience I've had with u haul

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Conrad P. 
Rating:
3.0

Customer did not leave a comment.

Laura Lee H. 
Rating:
3.0

Customer did not leave a comment.

SEAN D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

IRIS G. 
Rating:
4.0

Customer did not leave a comment.

AGNES O. 
Rating:
5.0

Customer did not leave a comment.

SHAWN CORY E. 
Rating:
5.0

Customer did not leave a comment.

Jim E. 
Rating:
5.0

Great people!!

LUCAS W. 
Rating:
1.0

Actually have people there to answer there phones and live up to their word. Wasted so much time.

RICARDO ALFONCE R. 
Rating:
5.0

Awesome store, uhaul person backed up the trailer an unhitched it as well. Total customsr seevice all the way around.

Rick L. 
Rating:
5.0

Always rent from Galvans - THE BEST service and great selection of trucks always. They are our go-to for uhaul rental!

James Z. 
Rating:
1.0

The manager Dennis yelled at us to shut up, our car dolly was not ready, he didn't have one that worked so he cancelled our reservation and yelled at us to leave the premises. Very poor CS will never rent there again.

VERONICA K. 
Rating:
5.0

I love the Galvans

CHRISTOPHER J. 
Rating:
3.0

Voice and make noticeable about no smoking policy

Brittany J. 
Rating:
5.0

Customer did not leave a comment.

SHERRY LIN B. 
Rating:
5.0

Great experience, vehicle was freshly serviced for our long trip.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Raquel R. 
Rating:
5.0

Quality service and excellent customer service every time! Hands down the best location/business to rent from!

DARIN Z. 
Rating:
5.0

Stella was extremely helpful and had me in and out fast.

Shawn J. 
Rating:
1.0

Cell service was terrible. Took over 30 minutes to complete the return after hours because web page wouldn't load. Needs free Wi-Fi location to complete after hours drop easier.

Marc K. 
Rating:
4.0

Customer did not leave a comment.

Wendy Z. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY R. 
Rating:
5.0

The equipment was clean and worked perfect for a holiday vacation carrying excess supplies. Mrs. Galvan was quick personable and friendly. Really nice renting experience.

Sonci S. 
Rating:
5.0

Mrs. Galvan was AWESOME!!! A GREAT experience and a true lesson in customer service. I even found a new drink that I have always wanted to try to be very refreshing. I WOULD RECOMMEND GALVANS TO ANYONE!!!

TRACY C. 
Rating:
5.0

Ms. Stella was an Awesome Help with my Uhaul Rental, walked me through the reservation process over the phone and I was able to pick it up the same day! Ms. Stella even came back to work to meet me because I was the last person to pick up the Uhaul Van! It was clean and in Great condition for my cross country trip from Texas. Thank You All for Your Kindness and Wonderfull Help!!! : - )

STANLEY C. 
Rating:
4.0

I was scheduled to pick up my truck and trailer at S Clack street in abilene Texas at 7am. A couple days before they tell me i have to pick up the truck and trailer across town since they have the equipment i needed, thats what i was told. So at 7am that morning i go to the new location and it's closed. No one is there, i wait for 15 minutes then go to the original location on south clack. They tell me they are going to get someone to pick up the truck and trailer to bring it. Around 10 minutes later i get told that i have to go back. I get there and im told there's no utility dollys only appliance dollys. I wouldn't have had a problem but not only did i spend double the gas but i had to spend 2 extra on top of it. I love and appreciate everyones patience and respect but it is a bit frustrating when I feel like I'm not getting what i asked for. I will still of course be using uhaul in the future but i really hope in future occasions this doesn't happen. Thank you so much

Kasey V. 
Rating:
4.0

Customer did not leave a comment.

Brady A. 
Rating:
5.0

Customer did not leave a comment.

Mel H. 
Rating:
5.0

Excellent location. Super friendly and helpful. Absolutely would select this location in the future and highly recommend them for others! Thanks so much!

Steven P. 
Rating:
4.0

Stella is wonderful!!! She is kind and helpful and we couldn't have asked for a better person to help us with our rental.

David B. 
Rating:
5.0

Nothing i had best experience i have ever had.

TRACEY W. 
Rating:
5.0

This is a wonderful wonderful family who are courteous and compliant. I will return there.

Janet H. 
Rating:
4.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

The best Uhaul experience we've had. Stella will the care of you.

Jeffrey G. 
Rating:
5.0

It was a last minute thing and they were so helpful. Fast service and super super nice. We will use them in the future!

VALERIE P. 
Rating:
5.0

When we initially scheduled or reserved at 1:15 the uhaul truck, we were called and informed the pickup time was needing to be pushed back 30 minutes to allow the truck to be dropped off and to be put back into the system. At 1:50 we arrived to pick up the truck. Upon arrival the employees stated they did not have a truck. When asked what there is to do? Their response was if we don't have a truck there is nothing to pick up. Without any notification or warning. After a long discussion the associates went out of their way to contact someone and they were able to help us find a truck for the same price. Uhaul should definitely fix this situation and it should not be acceptable to make a reservation and not have some sort of solution. Had these people not gone out of their way to help us we wouldn't have had a vehicle. Also I am still have to pay an extra hour which cost me 145$ For the movers to sit in the parking lot waiting for us to pick up the truck. Really upset at how uhaul put me in a serious bind time wise as well as financially.

KAYLAN RENE P. 
Rating:
4.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
1.0

Dirty store and rude staff. I will be disputing the cleaning fee that was charged. The truck was clean and I took pictures.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

The service i received was great!

JOHN HENRY D. 
Rating:
4.0

Customer did not leave a comment.

Dylan M. 
Rating:
5.0

Outstanding service

WILFORD R. 
Rating:
2.0

The check engine light was on the truck and they said dont worry about it.

Trenton P. 
Rating:
4.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

Super friendly staff. No issues at all.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

TAURUS T. 
Rating:
3.0

I place the blame on this rental fiasco on Odessa location on W. University. Once I arrived in Abilene, the previous trailer renter was 3 hours late in returning equipment. The Galvan store did what they could. This is by far the worst service I've had with Uhaul.

CARMEN O. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane C. 
Rating:
3.0

It was on Sunday. It was closing. So no interaction

Marina H. 
Rating:
3.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

ALEX V. 
Rating:
5.0

Customer did not leave a comment.

Tevin C. 
No reviews have been submitted for this location.

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