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Carlos V
Customer Reviews for G&J Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made a reservation for pickup in Edison, but it was changed to Roselle, so not sure of the point of making a reservation
STEVEN JI made the reservation six months ahead and picked a location 15 minutes from my home but was given a pick up location 40 minutes away from my home. This was a great inconvenience. You would think that six months is long enough to make sure my rental would be at the requested location
Jeffrey AMr George is the best! He is the first place I think of if I need a U-Haul
JASMINE MGet the address right
sarah zVery happy with my experience. I definitely recommend this location.
Carol FGood costumer service
MILDRED FGeorge is wonderful. Always very helpful!!!
Paul BGREAT!! George was prompt, polite, and very helpful, I can not say enough about the perfect transaction at the Roselle location.
RICHARD SNo notes. Top service
SHAUN TMe cobraron doble vez el alquiler me descontaron de la tarjeta 2 veces
Jorge SIt seemed to be a one-man outfit. He had no time for me.
Lesley TIt was good
AYMAN SGood drop off sight. Easy to find. Good rental box.
STEVEN CI paid 2 days when I return truck late ....rep should have said if im gonna have to pay for 2 days I could have still used it especially after bringing it back when they were closed
STUART MInclude a designated area to drop off rented equipment. Similar to the drop box for keys, where dollys or hand trucks can be left.
Gary SCourtesy was great
Sheila KThe agent was extremely helpful and advised me on attaching the trailer. Overall, a very easy experience.
Lawrence Pkeep up the good work
Tracy RGeorge was friendly and helpful
ANDREA WSeamless pickup and drop off. The vans are always clean and drive great.
Mariangeles CSeamless pickup and drop off. The vans are always clean and drive great.
Mariangeles CNothing need to improve this location. It is the best rental location I have used.
jason dThis old guy hits me for insurance without telling me.. then when I called UHaul to complain they refunded me.. but for the first time I was charged a cleaning fee.. for my foot marks inside the truck
MARCO CNothing, everything was great. Excellent service
ALLEN NEveryone was very helpful throughout the whole process!
Paul CFavorite u haul trailer rental location
jason dPerfect.
RAFAEL PThe truck was dirty in the cab and in the cargo area. I had to clean the drivers window because it was so dirty I couldn’t see out of half of it.
DAVID JAlways very easy from pickup to drop off
Paul B2 Dollars per mile on weekends? I love the guy that owns this, but thats rediculous. Id rather do anything else in the future. I would have better off hiring movers.
RICHARD Snull
Johnny GLeave it alone if it ain't broke don't fix it. Great customer service. Fast service in and out easy.
Aurelio Nnull
PHILIPPE ELo recomiendo ðŸ‘
ELVER PVery smooth process, was a pleasure.
CARLOS NI'm a bit torn. I love the location but the Uhaul was filthy. There was something splashed on the ceiling & the back was full of mud that ruined a few pieces of my furniture. I have photos of the truck if needed. They could certainly do much better
LARHONDA MGood service
yvan sVery smooth process, was a pleasure.
CARLOS NAlways very easy from pickup to drop off
PAUL B2 Dollars per mile on weekends? I love the guy that owns this, but thats rediculous. Id rather do anything else in the future. I would have better off hiring movers.
RICHARD SLeave it alone if it ain't broke don't fix it. Great customer service. Fast service in and out easy.
AURELIO NLo recomiendo 👍
ELVER PI’m a bit torn. I love the location but the Uhaul was filthy. There was something splashed on the ceiling & the back was full of mud that ruined a few pieces of my furniture. I have photos of the truck if needed. They could certainly do much better
Larhonda MHe was helpful, he arranged for the pick up in PA even though it was 15 miles away from my destination, which resulted in the extra miles overall service was great.
NORWELL BThis is my second experience with this company. Everything worked out well. Thank you
STACEY MMe cobraron demás y algo que dije que no por 20’minutos una van la use 2 millas me salió en 68 dólares donde en la aplicación me salía por 22 un robo me sentí estafada atienden muy mal a la gente hispana nunca volver a este lugar
ERIKA SNe
FRANK GThank you so much for the opportunity 🙏🙏🙏
JEAN BThe customer service was great! Super friendly. Haven’t had that in customer service in a long time! It’s was truly a pleasure
TENNILLE SG&J is right off a main road and very accessible. Key pickup/drop-off boxes are in obvious location. I rented a 15' truck and it was clean and ran very well. Only improvement would be for the U-haul app to automatically notify user on verification steps that can be done ahead of time before actual pickup (verify identification and license). The verification of pickup location and truck # of course can be done on-site.
Eddison UWhen using the link from the app for directions to the pickup location it sent me over 6 miles in the wrong direction... which was 12 miles and over 20 mins of driving. As a company that charges per mile, I would like to know how I would get reimbursed for my miles and time??
ELLIOT LThe guy at the counter was by far the worst customer service person I have ever experienced at a U-haul location! Using customer service in the same conversation as this person, should not be allowed. He acts as though he hates his job and anyone that comes through the door as well. I am not sure what his issue is, but he refuses to be helpful. On the flip side, the equipment worked well and was just what we needed to transport our vehicle.
SEAN SThe company is good, but the provider, the old guy wants to scam people. He wants to charge people insurance without asking first . He’s rude and definitely not following the company protocol. He always want to charge a huge amount of money upfront and , he said no refund.
SAVARY Sthe app,when I went to pick up the truck the app made everything very difficult the process very long the photos did not want to work the when you have to scan the DL does not scan the app needs much help
Josue VNothing , great customer service Good Job 👍
RICHARD W3 miles to & from within 1.1/2 hr.
RONALD WWhen I returned the truck, the person collecting/parking the trucks didn’t go through a return process with me so I would know if there’s any issues. Later I got an email with extra charges for not the same amount of gas when I returned it how I received it.
Yanik JVery friendly person helped me.
Christian A