Customer Reviews for Gander Repair Shop
(U-Haul Neighborhood Dealer)

238 reviews

35H Armstrong Blvd   Gander, NL A1V2P2

(709) 235-1308

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(709) 235-1308

35H Armstrong Blvd
Gander, NL A1V2P2

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

JIM D. 
Rating:
5.0

Great service returning truck.

ROD O. 
Rating:
5.0

Customer did not leave a comment.

Courtney K. 
Rating:
5.0

Customer did not leave a comment.

HUBERT L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J P. 
Rating:
5.0

Customer did not leave a comment.

Duke P. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

DAPO O. 
Rating:
5.0

Great service

Nelson A. 
Rating:
4.0

Make other vehicle types available. I ordered a 9' cargo van. Website result showed it was available for Friday only to receive a call that they do not have the vehicle a day after. Also, inside the vehicle can be cleaner.

Kingsley A. 
Rating:
5.0

Customer did not leave a comment.

Sean David J. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

I wasnt present for the drop off but everything went smoothly and the people I spoke with were friendly and helpful.

B tamarah F. 
Rating:
4.0

Customer did not leave a comment.

KAREN H. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

COREY P. 
Rating:
5.0

Customer did not leave a comment.

MCCORMACK T. 
Rating:
3.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

workers were excellent. no need to improve

Claud O. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
3.0

Our drop off location was closed because of the Holiday… but it was conveniently located.. the return app was confusing?!?! Very !!

Berdina C. 
Rating:
3.0

Customer did not leave a comment.

Neville W. 
Rating:
5.0

Customer did not leave a comment.

gander R. 
Rating:
5.0

The fuel handling is very poor. I was explained the system, so I expected it to be clear. I was informed there was "3/8" of a tank of gas. This is ridiculous in itself. If someone is taking a vehicle, it should be already filled. When I got in the vehicle and eyed the gauge, it wasn't on the "3/8"th mark, but close, so I assumed that "close" was what was expected. I didn't take a picture. Why would I at this point? After my usage of the vehicle, I proceeded to refueling the vehicle. Now I have to guess(?) how much to put in. Pump, check, pump, check...ridiculous. I returned the vehicle only to be told it is not exactly on the 3/8th mark and I would be charged $35. Well, it wasn't when I was given the vehicle. I was told I should have taken a picture. What a system! I then had to proceed back to a gas station to add more fuel, but then of course went over the 3/8th. But i "certainly would not be given a refund." This is the most absurd system ever. If the vehicle was full when I took it, it would be much easier to have it full on return. No guessing on how much to add. Very disappointed in this transaction.

Sherry M. 
Rating:
5.0

ALL GOOD.

EDGAR L. 
Rating:
5.0

Customer did not leave a comment.

Murray E. 
Rating:
3.0

Office was closed when dropped off. Very ha

Linda N. 
Rating:
4.0

Customer did not leave a comment.

Albert P. 
Rating:
4.0

Customer did not leave a comment.

Ryan N. 
Rating:
5.0

Nothing. Everything was great.

john W. 
Rating:
5.0

Equipment I first hooked up had a tail light out. As did the one I rented from another location on my last rental. Both resolved instantly. Great service!!

Matt G. 
Rating:
5.0

Nothing

Eugene P. 
Rating:
5.0

Nothing everything went smoothly.

DECKER T. 
Rating:
5.0

Very very honest and friendly and they go out of there way to help you , thanks guys for the nice service , two thumbs up

LEO B. 
Rating:
1.0

Customer service was shit, employee never walked thur the truck with us handed the key over and told us too check the gas gage that was it ,got blamed for damages we never done!!!! A cost of $600 will never rented from that location ever again……

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

Calvin H. 
Rating:
5.0

Nothing

CLINT P. 
Rating:
5.0

Customer did not leave a comment.

Rod L. 
Rating:
5.0

Great service ! Thank you

Dollard D. 
Rating:
5.0

Customer did not leave a comment.

Lee I. 
Rating:
5.0

Customer did not leave a comment.

Lee I. 
Rating:
5.0

Jeff was excellent to deal with. Very professional

MCCORMACK T. 
Rating:
4.0

Customer did not leave a comment.

Paul R. 
Rating:
4.0

Travelled a long distance and needed to use the washroom and wasn't allowed. That was the only issue plus had to travel 2 hrs to get a trailer.

ROY B. 
Rating:
5.0

Nothing as far I'm concerned, everything good.

BASIL G. 
Rating:
5.0

Good experience

HUNTER L. 
Rating:
5.0

Customer did not leave a comment.

John mikee R. 
Rating:
5.0

Really good service from both locations they were very helpful in getting the vehicle that we needed and resolved the issues that we had encountered thank you all involved

clifford E. 
Rating:
5.0

Customer did not leave a comment.

STEVE F. 
Rating:
2.0

They charged me an extra $35! Said the I haul truck did not have the same amount of gas as when I picked it up. I made sure the gas was 1/4 full the same as when I picked it up. They will not return the $35 and charged me more for gas!!! Will never use them again

JANICE ELIZABETH W. 
Rating:
1.0

We booked the uhaul at b and b storage in harebay . It was confirmed the day before the truck was there . Drove to the location and nobody was there neither was the truck . We ended up having to drive a hour extra each way to gander location to get a truck

Natasha W. 
Rating:
5.0

Customer did not leave a comment.

Jerome P. 
Rating:
3.0

Customer did not leave a comment.

ROSS H. 
Rating:
2.0

The locks used on the vehicles for after hrs pick up are horrendous. They are very difficult to open. This is the second time I have rented from this location in 10 months and it's the same problem. Moving is very stressful and having to deal with a stubborn lock does not help. I would have gladly chosen another location but it is to far away.

Michael Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Verbena B. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
3.0

I would recommend this location because it is the only one in Gander Newfoundland. There were no TV or art boxes in the store and there was no packing tape in the store. I needed both. And, although I had rented a 15' truck, the only size available to me on pick up was a 26' truck which increased my cost by $140 on the ferry from Newfoundland to Nova Scotia and likely increased my gas cost by 20%. I was really not happy with that.

Louise T. 
Rating:
5.0

my experience was great. no complaints

Dustin F. 
Rating:
5.0

Never had any troubles in the Gander location. It was only a drop off. No waiting and the representative was friendly.

Boyd T. 
Rating:
5.0

The agent was more than I expected he was awesome I really appreciated him accommodating us through our troubles that we had the next day trying to store our belongings thank you so much

OSCAR D. 
Rating:
3.0

Customer did not leave a comment.

Greg E. 
Rating:
5.0

Fast friendly service. Couldn't ask for more. Great experience all around. I will be a repeat customer.

Robin B. 
Rating:
1.0

U-Haul changed my reservation to a truck twice the size..! The location was NOT able to do anything about it...saying that they did not have any other trucks. I saw 2 vehicles sitting on the lot that were smaller. When I asked for a discount for the extra fuel that the bigger truck would use... they told me that was up to the receiving location... All in all a bad experience .!

Thomas S. 
Rating:
5.0

That last question I would have to say — “ the location is fine but having trucks or covered pull trailers on site is a problem here , where we live is hub of Gander Bay Area, a very large area. We reserved 2 trucks but could only 1 when time came , the second one was not. Available when we went to pick it up . Closest place they said to get one was in St John's …… 4 hrs drive , each way , away!!!!! Or Lewisport ….. an hour to get the & an hour back . Not good enough ,,,, need to have more trucks or covered trailers on lot at all times . Might not like my comment but we were in a horrible situation when truck reserve was not available when needed ….. hope you had a wonderful long weekend, cause we certainly didn't. MY opinion …. Stay safe .

dona M. 
Rating:
3.0

Customer did not leave a comment.

Roy F. 
Rating:
5.0

The booking process did not go well. I spent an hour in store due to your system glitch. It was horrible. Really delayed my day. The staff were incredible. But the glitch and slow down were horrific

Robyn J. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

NormaandGeoff T. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
4.0

Everything was great

loretta P. 
Rating:
5.0

I've had bad experiences with uhaul and swore I'd never go back. I had no options this time and the guys at Gander Repair Shop were excellent to deal with. I would gladly use them again and recommend them.

Noel C. 
Rating:
5.0

Customer did not leave a comment.

JEFF T. 
Rating:
3.0

Customer did not leave a comment.

Mike H. 
Rating:
3.0

Improve update your locations around the provinces. Make sure places are still open.

Craig D. 
Rating:
3.0

Drop off location no one available

Ron S. 
Rating:
3.0

Ensure that reserved equipment is made available to the customer.

Eric C. 
Rating:
4.0

Well done it verbally but the email I got with my bill summary wasn't clear at all

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

Dean L. 
Rating:
5.0

The best service ever

JEFFERY F. 
Rating:
5.0

All good, awesome service

LEWISPORTE C. 
Rating:
4.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

You can't improve on PERFECTION & EXCELLENCE.😆😊

bill O. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
4.0

Don't carge me for a full tank of gas when it was of by a little

RICHARD W. 
Rating:
2.0

The online process of picking up a vehicle after hours was very confusing. We arrived at 4pm and the store was already closed.

Amara D. 
Rating:
5.0

The agent was very helpful and professional.

PAUL B. 
Rating:
5.0

MAKE THE CATWALK WIDER

DON B. 
Rating:
5.0

Customer did not leave a comment.

Noelle S. 
Rating:
2.0

The lock was super hard to align letters to put the password and open. Spent 30 minutes jiggling and tweaking letter alignment. Couldn't get lock to work proper on return so I locked key and lock in truck only to be told after, there is a drop box for key. I was informed the rental location had to call a locksmith to get the key, which I find very hard to believe, that a rental location doesn't have a spare key. Sounds pretty stupid to me if they can't predict this might happen!!!

Jeffrey W. 
Rating:
4.0

The only issue I had was the website originally let me book the vehicle for 7:30am. But when it came time to confirm the reservation it said it wasn't available til 9am. Other than that, top notch service.

Sonny E. 
Rating:
4.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B B. 
Rating:
3.0

The gage for the has wasn't working properly and we ended up putting about 100 dollars more fuel in there than we should have

delores S. 
Rating:
5.0

I don't care for the truck not being full of gas when picked up. The truck should be full when picked up and full when it is returned, this is a much easier way of doing it and less stressful for the customer, not too mention it appears as though it is a "gas grab" being perpetrated by UHaul. But I am sure that is not your intention, is it?

Wayne H. 
Rating:
5.0

All good!

ROD F. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Friendly

WENDY E. 
No reviews have been submitted for this location.

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