I am writing to express my concern about the service I received at your Gander location related to my truck reservation made on June 19. On July 4th, I arrived in Gander and waited approximately two hours for the truck I had reserved. During this time, I contacted your representatives several times, but I received conflicting information. Some staff told me that the shop does not open on Saturdays, while others stated it would open at 11:00 a.m. on Saturday. Because of this inconsistency, I was left waiting without a clear plan or accurate update. I had made my reservation in advance specifically to avoid this kind of delay, but the lack of coordination and communication caused significant inconvenience and disrupted my plans. As a customer, I expect clear, consistent information and basic respect for my time. I respectfully request: • An explanation of why there was such a communication breakdown. • Clarification of the correct operating hours for the Gander location on Saturdays. • Consideration of appropriate compensation or adjustment for the delays and inconvenience I experienced. I hope you will review this situation and take steps to improve communication and coordination so other customers do not face similar issues. Thank you for your attention to this matter. I look forward to your response. Sincerely, R
Sarath R
Gander Repair Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gander, NL A1V2E3
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Customer Reviews
- 4.5 Average Customer Rating
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The shop itself was great, but be careful and call U-Haul the day before to ensure your equipment is returned. We were sent out here from St.John's to retrieve a one-way truck that hadn't been returned. The shop was amazing and did all they could do.
Justine K9’ cargo van was not full of fuel upon pickup. Gas gauge was just below the full mark. If completely full it would indicate over the full mark-as I returned it. Mentioned this on pickup but was told I was wrong.
JOHN BThis location was excellent to deal with and I would definitely rent another vehicle there. Highly recommend.
Dennis BGreat people.
DECKER T