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Ronald A
Customer Reviews for G&J Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courtesy was great
Sheila KThe agent was extremely helpful and advised me on attaching the trailer. Overall, a very easy experience.
Lawrence Pkeep up the good work
Tracy RGeorge was friendly and helpful
ANDREA WSeamless pickup and drop off. The vans are always clean and drive great.
Mariangeles CSeamless pickup and drop off. The vans are always clean and drive great.
Mariangeles CNothing need to improve this location. It is the best rental location I have used.
jason dThis old guy hits me for insurance without telling me.. then when I called UHaul to complain they refunded me.. but for the first time I was charged a cleaning fee.. for my foot marks inside the truck
MARCO CNothing, everything was great. Excellent service
ALLEN NEveryone was very helpful throughout the whole process!
Paul CFavorite u haul trailer rental location
jason dPerfect.
RAFAEL PThe truck was dirty in the cab and in the cargo area. I had to clean the drivers window because it was so dirty I couldn’t see out of half of it.
DAVID JAlways very easy from pickup to drop off
Paul B2 Dollars per mile on weekends? I love the guy that owns this, but thats rediculous. Id rather do anything else in the future. I would have better off hiring movers.
RICHARD Snull
Johnny GLeave it alone if it ain't broke don't fix it. Great customer service. Fast service in and out easy.
Aurelio Nnull
PHILIPPE ELo recomiendo ðŸ‘
ELVER PVery smooth process, was a pleasure.
CARLOS NI'm a bit torn. I love the location but the Uhaul was filthy. There was something splashed on the ceiling & the back was full of mud that ruined a few pieces of my furniture. I have photos of the truck if needed. They could certainly do much better
LARHONDA MGood service
yvan sVery smooth process, was a pleasure.
CARLOS NAlways very easy from pickup to drop off
PAUL B2 Dollars per mile on weekends? I love the guy that owns this, but thats rediculous. Id rather do anything else in the future. I would have better off hiring movers.
RICHARD SLeave it alone if it ain't broke don't fix it. Great customer service. Fast service in and out easy.
AURELIO NLo recomiendo 👍
ELVER PI’m a bit torn. I love the location but the Uhaul was filthy. There was something splashed on the ceiling & the back was full of mud that ruined a few pieces of my furniture. I have photos of the truck if needed. They could certainly do much better
Larhonda MHe was helpful, he arranged for the pick up in PA even though it was 15 miles away from my destination, which resulted in the extra miles overall service was great.
NORWELL BThis is my second experience with this company. Everything worked out well. Thank you
STACEY MMe cobraron demás y algo que dije que no por 20’minutos una van la use 2 millas me salió en 68 dólares donde en la aplicación me salía por 22 un robo me sentí estafada atienden muy mal a la gente hispana nunca volver a este lugar
ERIKA SNe
FRANK GThank you so much for the opportunity 🙏🙏🙏
JEAN BThe customer service was great! Super friendly. Haven’t had that in customer service in a long time! It’s was truly a pleasure
TENNILLE SG&J is right off a main road and very accessible. Key pickup/drop-off boxes are in obvious location. I rented a 15' truck and it was clean and ran very well. Only improvement would be for the U-haul app to automatically notify user on verification steps that can be done ahead of time before actual pickup (verify identification and license). The verification of pickup location and truck # of course can be done on-site.
Eddison UWhen using the link from the app for directions to the pickup location it sent me over 6 miles in the wrong direction... which was 12 miles and over 20 mins of driving. As a company that charges per mile, I would like to know how I would get reimbursed for my miles and time??
ELLIOT LThe guy at the counter was by far the worst customer service person I have ever experienced at a U-haul location! Using customer service in the same conversation as this person, should not be allowed. He acts as though he hates his job and anyone that comes through the door as well. I am not sure what his issue is, but he refuses to be helpful. On the flip side, the equipment worked well and was just what we needed to transport our vehicle.
SEAN SThe company is good, but the provider, the old guy wants to scam people. He wants to charge people insurance without asking first . He’s rude and definitely not following the company protocol. He always want to charge a huge amount of money upfront and , he said no refund.
SAVARY Sthe app,when I went to pick up the truck the app made everything very difficult the process very long the photos did not want to work the when you have to scan the DL does not scan the app needs much help
Josue VNothing , great customer service Good Job 👍
RICHARD W3 miles to & from within 1.1/2 hr.
RONALD WWhen I returned the truck, the person collecting/parking the trucks didn’t go through a return process with me so I would know if there’s any issues. Later I got an email with extra charges for not the same amount of gas when I returned it how I received it.
Yanik JVery friendly person helped me.
Christian AFor this recent experience, I called the travel department and reserved a 15 foot truck for move-in on November 2nd at 10am. When I arrived at the location, the representative rudely informed me that he was "out of trucks," dismissed me, and to come back at 4pm when he had more available. I stepped outside, and decided to redial the "travel" department, where she assured me there was a truck there ready for my reservation. I went back inside and waited for 30 minutes until the representative spoke with the person in the travel department over the phone. After arguing back and forth, he "found" a 10ft truck "sitting in the back of the Uhaul parking lot that he "forgot about." Because I needed to move my belongings out that day, I took the 10ft truck for use. Unfortunately for me, I had to make additional trips to and from my old residence just to successfully move everything out. I brought the truck back the next day at 5pm due to the additional trips. My total costs for the 1.5 day used was over $350. Please be aware that Uhaul may not have trucks available, even if you make your reservation with one of their representatives.
ASHLEY BKeep up the good work
SHINA GLo recomiendo es muy accesible y seguro
MICHAEL SThe guy there always rude and don’t know how to properly communicate. This my second time utilizing that location and both time he was extremely rude and unprofessional. Upon entering he asked me what do I want not a nice greeting how can I help you nothing what do you want. He then checked me out and forgot to give me the supplies that I order then when trying to remind him he asked me what now then tell me he have to check for it again when he finds it he first answers a phone call before assisting me. The experience overall just like before was terrible poor service at the location very rude and unpleasant.
TYLER EGreet. Service thx
MANUEL GFast and quick service
ADAM MMr George is very nice person
MOULAY HAt time of drop off there was no personnel on site.
Nicole SGood
LUIS SThank you 😊 I
ROSETT JLocation and equipment was great. We used the 24/7 option which is a nice option but the app was not working properly on either end. We used the 800 number to assist. The customer service was great but the app needs work!
David E