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William T.
Customer Reviews for G&J Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep the Order longer in the system.
HASSAN A.very good dealer
James F.Great customer service.
Alfredo P.Truck needed a lot of work. Tune-up, muffler, trans, brakes and needed a good cleaning.
Louis P.Everything was perfect
Darrell C.Very far location, no onsite support
Christina P.Disappointed fuel tank was at 1/4 at pick up. I brought back wih 1/2 tank. Do I get credit ?
Leonard J K.Don't add charges to the payment method that the invoice doesn't show. I called customer service (40 min wait time) only to get told U-Haul knows nothing about the charge so dispute it with your bank. Gee, Thanks U-Haul!
Heather J.Please don't cheat first time customers as per my bad experience.
Ravi Teja D.Amazing customer service quick and efficient will definitely be using this location anytime I need a uhaul rental.
LAURA P.Great service from attendant at this location
Eugenio S.Advise customers if they return later than hours specified, explain the gate process
Evelyn R.The guy on the front desk is very nice and helpful. Thanks
Andriy V.Truck did not drive well loud noises when driving and hitting bumps and wheel alignment was off very bad
Chris T.The truck I had seem like it needed a tune up . The engine scares me from the noise it was making .
Kelson A.Excellent costumer service. I really recommend this location.
LEYDI I.Amazing service. Sell more items though. I could've used a few supplies such as bags, tape and the like. But the service I got was incredibly genuine. He's good for your business 👍🏻
Manuel G.Everything was super easy from pickup to drop off. The gentleman at the front desk was very pleasant and polite
FABIANA A.Keep up the good work..
Toris M.Continue doing great service….
LUIS L.Van ran out of windshield wiper fluid 1/4 of the way into my trip - be sure to check between rentals
JOHN H.I think an overall improvement would be trailers that have been inspected and cleaned with working back lights. I also would like to comment on U Haul's overall policy for one-way trips vs roundtrip, I think that they should be able to offer more flexibility and convenience for customers at a reasonable price point. Thank You.
Tom S.Be more friendly and helpful. Don't charge so much with unnecessary fees.
JARRON S.Owner was great working with. Very accommodating, waiting got me at my rental time.
Darrin B.My 10 ft truck was rented to someone else so Uhaul found a15ft truck (more expensive) in Roselle but it had just been returned & they didnt have time to clean it. The service was very good so no problem there.
GEORGE H.The owner was fantastic, very personal. Very easy process to rent the truck.
Darrin B.Great service
MIGUEL D.The owner was ver pleasant. There were a couple or minor issues with the trailer after it had been serviced, but the owner was fair and accommodating. Thank you very much!
Fran P.Great and quick service!
ADRIENNE R.It was great. Straight forward. Exactly what I needed. Hassle free.
DANIEL M.Great service and the gentleman even waited for us and helped us a little past closing. Would definitely rent from here again!
JONATHAN V.Location was excellent but UHaull is another story!! They guarantee you a truck and then turn around and tell you that it is not there because the other person did not return it…leaving you with $200 wasted for the workers you hired and are there waiting for the truck! SHAME ON YOU UHAULL!! Terrible!!!!
CHRISTINE M.Very rude guy.
Victor S.Had a great experience, they thankfully switch my deliver date to the same day. I did notice a cockroach under the driver seat. But thankfully none got in the donuts i was delivering.
tanisha F.Very professional
Doug T.You customer service representative was amazing, even after waiting 37 minutes on the phone to get help with my reservation which didn't show in your system, she was patient, diligent and knowledgeable. She saved me as a customer because your automated check in system is terrible.
Salvatore E.Thank you again!!
YONG W.The store clerk gave me a time to drop off the truck, my new location was not that far from the pick up location the guy said return it at 5:30 I showed up maybe 10 mins later which was not my fault the movers U-Haul recommended took longer than they were supposed to over a fight! The movers even broke a few of my items in the truck and outside! I went to the store to drop off the truck and the location was closed! i had to figure out where to leave the truck and drop off the keys since no one explained that they would be close at the time they gave me to come back! I later found the drop off box for the truck keys and that took me an additional 15 mins to get the location to confirm I had the truck at the area. I personally will not be working with this U-Haul or its recommended movers again!
HAROLD B.Thank you!
YONG W.Thank you for everything!
YONG W.Super nice guy, very helpful.
Kristen C.Easy process. In and out. Great place and so convenient
MYRNA L.Nothing…..the entire experience was seamless!
JOSE M.