Customer Reviews for G&S Gravel & Trucking
(U-Haul Neighborhood Dealer)

121 reviews

2580 S Hwy 421   Manchester, KY 40962
(Ext 20 Mi E On 80)

(606) 599-0408

Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 599-0408

2580 S Hwy 421
Manchester, KY 40962
(Ext 20 Mi E On 80)

Services at this Location:

Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Truck was covered in mud on the inside of cab an on the outside of truck

Robert H. 
Rating:
5.0

No improvements...excellent service

Judy M. 
Rating:
4.0

Keep doing what you are doing

Patrick S. 
Rating:
4.0

great people to work with

Clint H. 
Rating:
4.0

Customer did not leave a comment.

laura G. 
Rating:
2.0

The truck was infested with roaches. It really was there was so many and some got in our boxes where we hauled them. It was bad. When I went try to get the truck the man didn't want to wait on me he told me I should go home and call them he just didn't want to fill out the form

billy H. 
Rating:
5.0

Customer did not leave a comment.

Wendell C. 
Rating:
5.0

Best experience ever , I had a problem getting someone to help me unload and they were more than understanding , very friendly.I would recommend them to everyone.

rhonda H. 
Rating:
4.0

Customer did not leave a comment.

Kimberly S. 
Rating:
1.0

Get someone else in the area to be your Uhaul location. The man who owns this business is never on time and is very inept at doing his job. I called and filed a complaint and was told a Terry or Jerry would call me back. Hasn't happened.

Lana M. 
Rating:
2.0

The place wasn't even open. I was guarenteed a 6x12 trailer at 9 am on April 2 and didn't get it til 10:30 am. I am being billed 211. on my card but my contract says $118.This has been my worst experience with Uhaul ever. I would never recommend G& S Gravel.

Staci B. 
Rating:
5.0

Very good!

John W. 
Rating:
1.0

Charged for more mileage than I put on the uhaul!

JERYL M. 
Rating:
5.0

Uhaul has a charge for everything. It's unfair to have to pay Soo many fees. Prices are outrageous. Online customer service also sucks.

Edward S. 
Rating:
5.0

The only criticism I have is that the storage lot for the rentals are at a different location from the office. The storage lot was just over a mile away. Fortunately I had a ride waiting for me to take me to the other location. I also knew this before hand when I made my initial office visit. If someone were alone and had to take public transportation or a taxi to go to the office, they would have to find another form of transportation to get to the storage lot. But other than this, everything went very smoothly.

Ethan A. 
Rating:
3.0

N/A

robin L. 
Rating:
5.0

Amazing customer service!!!!!!!!! Will never rent from another uhaul place again. Truck was great, 15ft was the perfect size to move me & my kids out!!! Thank you Uhaul & G&S Manchester KY!!!

Lacey Y. 
Rating:
3.0

Customer did not leave a comment.

roger R. 
Rating:
5.0

Customer did not leave a comment.

Phyllis B. 
Rating:
5.0

A jack for the heavy hitch would be helpful.

Donald T. 
Rating:
1.0

I was not made aware of the mileage limitations and had to pay when I dropped it off.

Dianna M. 
Rating:
5.0

Customer did not leave a comment.

Patricia E. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
4.0

Customer did not leave a comment.

Brandon T M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

carman T. 
Rating:
5.0

every thing lube good the strips . thanks STEVEN WELLS .

STEVEN W. 
Rating:
2.0

I was gave the keys and told where the truck was, about 2 blocks away from rental office no one checked out the truck with me, i rented a truck in hazard ky to find out it was already rented , used my gas in personal vechicle to drive approx. 45 minutes each ways to pick up the truck , then found out when i turned the truck in that over milage was .99cents on weekends and friday was concidered weekend , i was told 40 cents a mile payed a lot of money out for this truck , expensive move , very disapointed as i paid cash with a 100$ deposit to end up paying another 30$ plus my 100 deposit .i have rented several uhauls this past year not sure i would rent again.

Linda F. 
Rating:
4.0

I went online and ordered the towdolly for London,KY. When I got there, I received a message from Manchester. I didn't think any thing about it. I went to the place when I understand the dolly would there. To my surprise I had to drive 20 miles out of my way to Manchester to pick up the dolly. I had ordered for London. There was a uhaul dealer there. I have to go back and redo the paperwork I had already done online in Manchester. I was not happy about all of this. I have never had a problem with uhaul before.

Ricky D. 
Rating:
5.0

They were so helpful and so nice. Very good experience

JR. G. 
Rating:
5.0

Customer did not leave a comment.

evelyn R. 
Rating:
5.0

We have rented several trailers and everyone that we have rented, we have had issues with the some of the lights not working.

Stanley S. 
Rating:
5.0

Nothing

ricky C. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR T. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
5.0

Great service and quick turn in

Martin B. 
Rating:
5.0

Customer did not leave a comment.

mccord K. 
Rating:
4.0

Customer did not leave a comment.

christopher H. 
Rating:
5.0

Customer did not leave a comment.

REBEKAH D. 
Rating:
5.0

Customer did not leave a comment.

ROBIN E. 
Rating:
5.0

Would be helpful to include dolly with rental truck.

NATHAN E. 
Rating:
3.0

Customer did not leave a comment.

Herb C. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
Rating:
5.0

Customer did not leave a comment.

valerie C. 
Rating:
5.0

Customer did not leave a comment.

Cletus M. 
Rating:
4.0

The truck rented to me had well over 100,000 miles and had something wrong with the front end. I had to fight to keep it going in a straight line and actually went off the road when it pulled to the right expectantly. It wanted to follow every crown n the road and you had to watch as you had to move the wheel back and forth to try and keep it going straight.I told the guy at my drop off point about it but whether it will be looked at is another story. When do you guys finally retire these trucks with high mileage?

William D. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Sonya G. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
4.0

The truck was not not at 3/4 tank when I picked it up. It was at 1/2 tank and I was supposed to return it at 3/4 tank which I did.

Walter O. 
Rating:
1.0

Customer did not leave a comment.

Jessica H. 
Rating:
4.0

More detailed directions since GPS did not recognize the address, if not familiar with the area. The receptionist at the location was very helpful in helping us find the place.

Cathy V. 
Rating:
4.0

Service was great the vehicle was in great shape. It had a cigarette left in it and also a little trash in the floor. I did leave the cigarette in the truck.

Tellisha C. 
Rating:
4.0

Customer did not leave a comment.

Clayton S. 
Rating:
2.0

mud in the floor board - clothes left in truck and plastic water bottle

Darrell W. 
Rating:
3.0

Customer did not leave a comment.

danny M. 
Rating:
3.0

The interior had not been cleaned. The console was "sticky" where someone spilled like soda. Also the right side mirror would not stay in place. It vibrated outward and I had troubles seeing on my right. The pads I rented were generally dirty. And no cruise control for a 700 mile trip was brutal. Can't believe it's not standard equipment.

PAUL F. 
Rating:
4.0

Customer did not leave a comment.

shannon J. 
Rating:
3.0

A bigger sign would have been helpful to find it. Also Google doesn't know where it is, but the people at IGA are willing to give directions.

Catherine H. 
Rating:
3.0

Charged us for fuel even though the vehicle was returned on the correct amount.

joshua H. 
Rating:
2.0

Customer did not leave a comment.

Liz W. 
Rating:
3.0

Your people at haul customer service are rude. I spoke with 6 9over the course of two days. I sat on hold for over an hour and was transferred over and over. I had to drive 36/miles out of my way. everyone I spoke with at haul customer service acted like they hated their job. You may be the best price but the service as a whole was not pleasant at all. The people at G and S were fantastic. It was hard to get to with little to no directions in the middle of nowhere so it would be helpful if your customer service could alert people of that. We of course had to locate it and find it on our own and talk to local residents and attempt to follow their directions, "down by the old church?" Overall, we moved. We got here. But your service was less than desirable when it comes to your call centers.

Heather W. 
Rating:
5.0

The people there were very helpful I would recommend them to any one that wants to rent a u-haul there very nice people

Randy H. 
Rating:
1.0

First off nobody would answer the phone and we couldn't figure out where to drop it off at. I ended up having to go home and call the 1800 number to figure it out and they didn't answer the phone for that lady too. Then I dropped it off and it was completely muddy in the parking lot and then I got a call saying I needed to come back up there and put more gas in it or my card would be charged thirty more dollars. I go back up there and it read that it was full but I went to the gas station anyway with it again and it only took four more dollars to make it over flow. I guess the full tank was not good enough I guess it has to overflow out the truck. I will never use this place again!!! I spent $168 just to use the truck and some respect and professionalism would have been nice. I'm very disappointed!

Jessica H. 
Rating:
3.0

LOCATION WAS CLOSED

darrell H. 
Rating:
5.0

Customer did not leave a comment.

ken B. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
1.0

this has been the worse experiment of my life i could not get the dealer to come out an look at the truck at all paper work said there was 7/8 tank of gas in it when in fact there was only a 1/2 tank so that cost me an extra 45 dollars the truck had no oil in it at all when i called road side i was told to add oil so that cost me 43 plus dollars but i was reembursted for that but not the gas the truck was dirty on the inside the service was horrible had a blow out on the interstate but roadside was there within a hour to repair they did great job the place i picked truck up at i wouldnt recomend to anyone

DAVID S. 
Rating:
1.0

retrain the people you have renting the unit out

DAVID S. 
Rating:
2.0

Online says the truck was available but when I arrived to the location it wasn't.

Mark B. 
Rating:
4.0

It was a good experience overall.

Tim S. 
Rating:
1.0

Make sure the location for the truck is closer to the person renting the truck, ( I had to drive 1 1/2 hours one way out of my way just to get the truck) make sure the location of the truck is on a map or directions straight to the location so people know where the location for the truck is n that there is gas in the truck! I had a horrible experiience with this UHaul trek!

ann W. 
Rating:
3.0

Make sure the cabs of the trucks are clean of mud and that the trucks are available.

JESSICA N. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
1.0

The owner of this establishment opened 30 minutes late. The truck was not ready. He was verbally abusive to my daughter and he threatened her physically as well. We are filing a formal complaint with UHAUL and the BBB. Have rented many UHAUL'S in the past.....never been treated like this. Absolutely horrible experience!!!

STACY C. 
Rating:
3.0

Customer did not leave a comment.

ARLINGTON B. 
Rating:
5.0

Customer did not leave a comment.

Roylee W. 
Rating:
4.0

Ihad to drive 50 minutes to get to the pick up. Requested pick up was 10 minutes away. I ended up having to pay for extra mileage not to mention the gas in both the uhaul and my vehicle.

BRACK B. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
3.0

They told us the truck we were renting was 17 ft and wasn't but they fixed the issues by allowing us to get a trailer to go w it for cheap

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

ANN M. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

larry C. 
Rating:
3.0

No comment!!!!

hobert B. 
Rating:
1.0

When I reserved the Uhaul for 8:00 am pickup, I assume the business would be open at 8:00am. However, the owner advised me at about 8:45 am that he woned his own business and would open whenever he liked! That is not professional behaviour. I stated to him that I guess that was just my problem and not his then, and he agreed! Very unprofessional business!

Donna O. 
Rating:
3.0

Customer did not leave a comment.

BEVERLY B. 
Rating:
2.0

Not clean, didnt have blankets nor Dollie that I reserved

Michael P. 
Rating:
3.0

There was an unavoidable change in venue the day before pick up. It would have been more convienant to pick up at Hyden, KY. However, there was an adjustment made.

CLARA J. 
Rating:
4.0

Had a very good experience with UHaul. I was able to make phone arrangements for keeping truck. After hours drop box was great since I arrived on Sunday. Copy of contract was faxed when requested. Overall very positive transaction.

tony C. 
Rating:
4.0

Customer did not leave a comment.

Danny S. 
Rating:
2.0

Make sure truck is cleaned out before renting.

Paul D. 
Rating:
3.0

This location was far away from where our rental truck was supposed to be picked up. No fault of this location. Had to change locations due to our truck wouldn't be in at the time we had requested. Truck was very good. Appreciate the U-Haul dispatcher being able to find us a truck as we had a schedule to stay on......

GARY B. 
Rating:
5.0

Customer did not leave a comment.

JEFF J. 
Rating:
3.0

I was charaged $50 for insurance I did not request, charged $200+ for 225 miles which was impossible considering I only drove from Manchester to London which is approx. 60 miles round trip. I had to put $30 of gas in the truck before it could be drove to London, I left the same amt of gas as was in it and G&S charged me $60 for fuel. I was charged approximately $365 when I was told when I called in to reserve the truck that it would be approx $43 plus mileage. I want my money refunded, this has caused my checking acct to be overdrawn, I would not have rented the truck had I known it would be this much, I'm recently divorced and I am struggling as it is, without me being overcharged for things I didn't request and for mileage I didn't use and fuel when I left it as it was when it was picked up.

Gayla H. 
Rating:
1.0

Better Customer Service

Kelly B. 
Rating:
3.0

Customer did not leave a comment.

BETTY B. 
Rating:
3.0

Customer did not leave a comment.

KIRBY L. 
No reviews have been submitted for this location.

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