Customer Reviews for Gap Self Storage LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Gap Self Storage LLC
Edward R. on
The truck had major issues while driving and thought the truck was going to break down. The app was horrible to obtain my picture was on phone with uhaul for over an hour and was transferred 6 times. A
Paul L. on
Not a thing! The phone support was great when I couldn't get anywhere online, and the attendant at the pickup/drop-off location was terrific and very friendly. I appreciate the good service!
Emerita S. on
I believe that people that don't have credit card Should be able to pay cash on hand and rent the truck,,,this option was not given to me And if i had a choice i would like it better Because i had cash on me and could not do it
amy J. on
faster check out. seems between uhauls new way with technology its very time consuming. then add the person behind counter taking their good old time.... FYI Driver door would not always shut all the way making it very dangerous.
Nicholas P. on
Being able to check the truck in through my phone was great. Having to use my phone pick the truck up, not so much. It took a long time for my license pics to upload through your site and to the computer of the storage place. I had a tight timeline and it was frustrating to have to wait for something to upload when I could have just handed it across the counter.
Doreen B. on
My only complaint is that the truck stunk of cigarette smoke from previous customer.
Alysha M. on
Staff is very friendly and make it a very enjoyable experience.
Kevin S. on
Excellent and prompt customer service
Jason F. on
Nothing against this location, my issue is with U-Haul overall. I am looking at other options to move all my contents from storage.
Tom K. on
Also very nice friendly people!
andrea G. on
Absolutely excellent Experience. Very helpful and getting everything organized to make our trip easy. Very friendly staff truck was in perfect working order. We do use them again
Jack S. on
I WILL USE IT AGAIN WHEN NECESSARY..
Daniel C. on
First location did not have truck set up so no equipment was assigned. Had to change location to one 9 miles away. Truck there was ready but lost an hour and a half. Customer service helped but first location should have been better prepared. Couldn’t call first location as voicemail said unavailable until the 8th
Jay L. on
Office people not to knowledgeable, quote me $.79 on phone with my reservation then $.99 when I pick up the truck. When I went to settle up my bill at 9:45 am the office was locked supposed to be open at 9 am someone was inside but had to call office anyway when I complained I was in a hurry she was annoyed because she didn’t check my truck out yet said she got there at 9 and didn’t have enough time to get to check out the truck like that was my fault.
JOHN M. on
the unit I used needed new wiper blades
Stephen H. on
You really cant improve it as the people in the office are truly professionals in their line of work.
Brandi E. on
I had to use this location because after an hour of trying to use the self pickup app and calling customer service and getting no help nor with the chat feature during 2 conversations, I gave up and went elsewhere to receive fantastic service.
Craig S. on
Nothing to improve. Staff was very friendly and knowledgeable.