Customer Reviews for Gap Self Storage LLC
(U-Haul Neighborhood Dealer)

113 reviews

845 Houston Run Dr   Gap, PA 17527

(717) 442-8553

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 442-8553

845 Houston Run Dr
Gap, PA 17527

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ANA A. 
Rating:
4.0

Mary was a delight and is the reason we will be using this location again

AMY C. 
Rating:
5.0

I think it would be fare to reimburse the customer for returning a vehicle with more fuel in it then when they received it. You want to charge $4.50 a gallon if it's less, so you should take money off their bill if it's over. Other than that, a great and easy experience

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
2.0

Without going into details I had better one on one communications with friendlier expectations with similar transactions else where. The woman who was in training was very sincere and nice. I need to make another trip back to Pa for another big move from storage but I am hesitance to do business there again. The Alcoa location was very friendly. Sorry for my star two rating but even my son-in-law commented about how things went as soon as we walked out the door. Truck was like new and ran great!

KENNETH D. 
Rating:
5.0

Great staff

Elvis S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

Only issue is got billed $21 for gas when we replaced the gas where it was supposed to be

Carrie L. 
Rating:
5.0

We HAVE AN ISSUE WITH OUR BILL

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Great service!!A+++++

Jesse S. 
Rating:
4.0

Customer did not leave a comment.

Julia C. 
Rating:
5.0

Total process was seamless

George D. 
Rating:
5.0

A few hours after I picked up my truck it started raining and I found out the wiper blades were shot. The right one had two pieces of the rubber about 5-6 inches long hanging of of them .

Robert U. 
Rating:
5.0

Customer did not leave a comment.

Eli M. 
Rating:
5.0

Customer did not leave a comment.

Amarleno F. 
Rating:
1.0

The explanation of the manual process of check in and out needs to be explained more thoroughly, especially if there is no one to assist in the process. The truck was filthy inside when I picked it up. Just dirt and grime and sticky stiff all over the floor and in cup holders.

Cassandra D. 
Rating:
5.0

Customer did not leave a comment.

Genine M. 
Rating:
5.0

The truck was dirty on the floor mats like dirt was tracked in and the stearing wheel was tacky or dirty other wise the truck performed well we never had an issue before and always use uhaul .

Raymond A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Have an hourly rate for local hauling. I was charged for a full day although I only used the truck for a couple of hours. Took almost as long to fill out the forms to rent and return the truck as I actually used it.

John S. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
2.0

Customer did not leave a comment.

anetra B. 
Rating:
2.0

The truck had major issues while driving and thought the truck was going to break down. The app was horrible to obtain my picture was on phone with uhaul for over an hour and was transferred 6 times. A

Edward R. 
Rating:
5.0

Not a thing! The phone support was great when I couldn't get anywhere online, and the attendant at the pickup/drop-off location was terrific and very friendly. I appreciate the good service!

Paul L. 
Rating:
5.0

I believe that people that don't have credit card Should be able to pay cash on hand and rent the truck,,,this option was not given to me And if i had a choice i would like it better Because i had cash on me and could not do it

Emerita S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

faster check out. seems between uhauls new way with technology its very time consuming. then add the person behind counter taking their good old time.... FYI Driver door would not always shut all the way making it very dangerous.

amy J. 
Rating:
5.0

Being able to check the truck in through my phone was great. Having to use my phone pick the truck up, not so much. It took a long time for my license pics to upload through your site and to the computer of the storage place. I had a tight timeline and it was frustrating to have to wait for something to upload when I could have just handed it across the counter.

Nicholas P. 
Rating:
5.0

My only complaint is that the truck stunk of cigarette smoke from previous customer.

Doreen B. 
Rating:
5.0

Customer did not leave a comment.

MIKE F. 
Rating:
5.0

Customer did not leave a comment.

Phyllis B. 
Rating:
5.0

Staff is very friendly and make it a very enjoyable experience.

Alysha M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Excellent and prompt customer service

Kevin S. 
Rating:
5.0

Nothing against this location, my issue is with U-Haul overall. I am looking at other options to move all my contents from storage.

Jason F. 
Rating:
1.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Also very nice friendly people!

Tom K. 
Rating:
5.0

Customer did not leave a comment.

REYNOLD C. 
Rating:
5.0

Absolutely excellent Experience. Very helpful and getting everything organized to make our trip easy. Very friendly staff truck was in perfect working order. We do use them again

andrea G. 
Rating:
5.0

Customer did not leave a comment.

Dennis Z. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

I WILL USE IT AGAIN WHEN NECESSARY..

Jack S. 
Rating:
3.0

First location did not have truck set up so no equipment was assigned. Had to change location to one 9 miles away. Truck there was ready but lost an hour and a half. Customer service helped but first location should have been better prepared. Couldn't call first location as voicemail said unavailable until the 8th

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Armestice C. 
Rating:
2.0

Office people not to knowledgeable, quote me $.79 on phone with my reservation then $.99 when I pick up the truck. When I went to settle up my bill at 9:45 am the office was locked supposed to be open at 9 am someone was inside but had to call office anyway when I complained I was in a hurry she was annoyed because she didn't check my truck out yet said she got there at 9 and didn't have enough time to get to check out the truck like that was my fault.

Jay L. 
Rating:
5.0

the unit I used needed new wiper blades

JOHN M. 
Rating:
5.0

You really cant improve it as the people in the office are truly professionals in their line of work.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH V. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

I had to use this location because after an hour of trying to use the self pickup app and calling customer service and getting no help nor with the chat feature during 2 conversations, I gave up and went elsewhere to receive fantastic service.

Brandi E. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
5.0

Nothing to improve. Staff was very friendly and knowledgeable.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

My paperwork indicated the wrong drop off location. I didn't notice it until I was at my destination. I guess I should have cheeked the paperwork closer

Stephen W. 
Rating:
5.0

don't fix what isn't broken

noreen M. 
Rating:
5.0

Tina was amazing well handled way better then m&m towing rental so tina did a great job

Christian L. 
Rating:
5.0

Have a storage unit with them. Very friendly -clean, professional location.

Amy A C. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

Thank you

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Fast service. Very nice felt welcome doing business there.

Brittany A. 
Rating:
5.0

Everything was great I am sure the next customer will be just as happy .

Raymond A. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Various locations in PA need to stock more packing products. Took 8 locations to find a dish pack.

Scott S. 
Rating:
5.0

Not much I was happy with the whole experience . Good job ! And will let people know .

Raymond A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

The roof on the truck leaked water damage

Robert C. 
Rating:
5.0

Clerk was very helpful and friendly. Would recommend this rental facility. Computer site can be confusing. She tried to reserve a truck for us in Reading (19605) but the wrong location was reserved, since the website said Morgantown Road was the closest location. When I got home to check where it was, I had to cancel and change the location. I had tried to reserve myself on-line, but the computer would not let me get to the next screen to finalize the rental.

Jeannette K. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
3.0

Customer did not leave a comment.

KAREN V. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

great customer service.

amy J. 
Rating:
4.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

The lady that helped me was excellent, especially since i was exhausted and grouchy.

Joan J. 
Rating:
5.0

Customer did not leave a comment.

Jody B. 
Rating:
5.0

Customer did not leave a comment.

AMBER Z. 
Rating:
3.0

I was given the wrong truck did not realize until drop off. Make sure you check paperwork and make sure mileage and truck number is correct.

Michael H. 
Rating:
5.0

Nothing, very nice people running this operation on both making my reservation and pickup. I was very pleased with the whole process and I am an old grouch.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Amy A C. 
Rating:
5.0

Customer did not leave a comment.

joe G. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
3.0

The staff was very helpful but they didn't know the rental process very well. They were unfamiliar with the U-haul software. We couldn't rent the size truck we wanted. While they did give us an upgrade at the same price as the smaller truck, we had to pay more in gas to use the larger truck. They had a very limited number of blankets available. There were only 6. One front tire on the truck was very worn. As we were driving almost 1000 miles, we had to keep a close eye on it. Thankfully, nothing happened. We would recommend this place for short distance rentals. For a long trip another facility might serve one better.

David R. 
Rating:
5.0

Very nice receptionist , very polite and well maintained and clean place as well.Also interactive , best experience at a uhaul so far.

Charlotte K. 
Rating:
5.0

Customer did not leave a comment.

KATRINA P. 
Rating:
4.0

Customer did not leave a comment.

Roberta S. 
Rating:
5.0

Tina is very friendly and professional, I would recommend to everyone! Thank you!!

KRISTI L. 
Rating:
5.0

I had a great experience at this location and the lady manager was the most helpful. Thank you very much.

Ivan Z. 
Rating:
5.0

Nothing .everything went smoothly.I was very satisfied

John Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

stress what you mean when you say 24 hour access. We tried to pick up the truck before 6 am and thought the gate was faulty and paniced\ We did get in at 6 09 and found out the next day, no access thru the gate before 6 am unless you opted for 24 hour access. yikes what a scare that was. could not get anyone to answer the phone , came back home, and thankfully went back at 6 05 to try it once more and it worked.

Ann S. 
Rating:
3.0

Customer did not leave a comment.

Ann Marie R. 
Rating:
5.0

Nothing everything was great. The woman who helped me Tina was awsome.

LISA T. 
Rating:
5.0

Excellent rental experience. Professional, clean and customer friendly! Thank you, Michael Miller Lititz, Pa

Michael M. 
Rating:
5.0

Nice and friendly. Great experience.

isaias S. 
Rating:
5.0

My wife and I were very impressed with this Uhaul site, and the superb customer service that came along with our experience. We will most certainly: consider using this site for our future needs; and recommend it to friends and family.

George C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top