Not rent from uhaul overall they sent me there because of a fuck up with another location but the owner of this garage was 100% better than the depanneur i was supposed to do buisness with
Lindsay H
Customer Reviews for Garage P Gaudreault Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was lucky to be able to pick up the trailer, as it was Bastille Day in Quebec, and all businesses are normally closed. Fortunately, the owner was on site and surprised to see me arrive, as I'm going to be booking the same day, and normally there'd be no one there to give me the trailer. You should be sure to keep an eye on important dates in Canada, not just in the U.S., since you're an American company, I assume that July 4 is probably closed everywhere! All the same, I was able to do what I wanted to do that day.
Martin BParking lot is angled and passes in-between tight metal posts, that serve little purpose since it's open 24/7 for drop offs. Taking pictures and backing up the 20' with the 12' trailer was also a challenge. I would recommend another close by location for drop offs of a large vehicle and trailer, especially of you can have it with service.
Martin LIl faudrait améliorer le système informatique....il est très très difficile d'avoir accès pour des réservations ou même en direct chez le marchand pour avoir une remorque
DANIEL TThere was no personnel because the garage was closed when we did the dropoff
Karine FMerci cindy pour votre aide précieuse excellent service
Christian JLocation was closed at dropoff time. Parking was muddy.
Serge OThey are nice, professionnal, diligent. I will go there again for sure.
Jean RSauf que jai eu de la misere a faire le paiement il accepte pas argent comptant
genevieve rThe truck was not available in the chosen city. The same day we had to drive 3 hours to pick him up. Once there, the service took 1h30. Customer service is only in English or Spanish and they never returned our call to get the credit they promised us. I do not recommend this company, it was the last time.
simon cThis facility is closed 5 days a week. I dropped the trailer and left. No concern however.
alain nThere was no one… Canada day of cours!
Luc BLocation was changed from the one I had initially selected, and also truck was changed from Self-Pickup to "Pickup-At-Desk". I wasn't aware of this change and as a result I almost arrived after the location closed. In the end, no big deal, but this seems like an important change. If this was intentional this should have been communicated.
David LThe self service way of picking up and dropping off the truck with a smartphone is a great idea. I would have envoyed this if I had not faced several difficulties with the U-Haul app and even the website. It kept bugging and logging me out, then locking my account after a few logs-in. It's supposed to be quick but I lost so much time in the day because of that. 45 mins to pick up the truck and 45 min to drop it.
Claudel TI like 👍
Stéphane MThe website for self return was clunky, had to reload the first page several time before the pictures actually uploaded, same thing for the last step, where once submitted it just left me at the upload page without any confirmation
Alexandre RJe n'ai pas réussi à transférer les photos prises au retour. Comme je n'ai pas l'habitude avec l'application, j'ai trouvé que lors du retour.
Benoit C